Napoleon Products

• This role will be responsible for the planning and execution of branded events for Napoleon, including in field activations for the Brand Ambassador, Dealer Sales, and corporate events. • Assist with all major events within the Napoleon corporate and sales divisions as needed. • Work with Events/Sales on completing detailed schedules and menus for all assigned events. • Weekly maintenance and cleaning of all equipment and vehicles as needed. • Train with BA team for upcoming major sales events within the market at national account locations. • Assist with corporate events team on barn and office set up as needed. • Complete bi-weekly reports on upcoming event status and post event reports to the manager. • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers. • Completing sales service reports and uploading photos while in store. • Attending and conducting in store brand events and demonstrations to share product knowledge with customers and store employees. • Ensuring quality of products and that clients are knowledgeable about products. • Maintaining and merchandising authorized SKU's to approved layout and plan-o-gram.

• Responsible for the planning and execution of branded events for Napoleon. • In field activations for the Brand Ambassador, Dealer Sales, and corporate events. • Maintain all company equipment and supplies, cook predetermined menu items, and represent the Napoleon Brand to dealers, consumers, and internal employees. • Complete store visits within the GTA as needed assisting BA team members at both focus and non-focus stores. • Assist with all major events within the Napoleon corporate and sales divisions as needed. • Work with Events/Sales on completing detailed schedules and menus for all assigned events. • Weekly maintenance and cleaning of all equipment and vehicles as needed. • Train with BA team for upcoming major sales events within the market at national account locations. • Assist with corporate events team on barn and office set up as needed. • Complete bi-weekly reports on upcoming event status and post event reports to the manager. • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers. • Completing sales service reports and uploading photos while in store. • Attending and conducting in store brand events and demonstrations to share product knowledge with customers and store employees. • Ensuring quality of products and that clients are knowledgeable about products. • Maintaining and merchandising authorized SKU's to approved layout and plan-o-gram.

• Reporting to the Sr. Director of Sales, Hearth Canada, the National Sales Manager is a key member of the management team. • Responsible for the development and performance of all sales activities in the Independents channel. • Directs and coaches a sales team and providing leadership towards the achievement of maximum profitability and sales growth in line with the business plan. • Establish, implement, and report strategies and KPI’s to strategically expand customer base and programs for Dealers, Distributors, Account Managers, and Business Development Managers. • Support the development of the brand in achieving the goals of the organization. • Manages and directs Sales Team to achieve sales and profit goals. • Build and maintain strong, long-lasting customer relationships by partnering with customers to understand their business objectives through strategic planning and execution. • Create, communicate, and administer sales and marketing policies and programs to support trade partners. • Develop and implement field marketing strategies to effectively communicate the Napoleon value proposition. • Conducts one-on-one reviews with all Business Development/Account Managers to build more effective communications, to understand training and development needs, and to provide insight for the improvement of the team's sales and activity performance. • Maintain sales volume, pricing structure, product development, and selling strategies by continuously scanning the economic and competitive landscape as well as shifting retail and consumer trends. • Ensure sales pipeline is tracked and supports overall revenue goals. • Provides timely feedback to senior management regarding sales and territory performance. • Prepare monthly sales report detailing sales, activities, significant events, competition, etc. • Understand market and consumer demand, and translate that into managing forecasts collaboratively with supply chain and demand planning, to meet and exceed customer demand. • Internal collaboration driving the business forward, by communicating with Marketing, Operations, Production, and Dealer Services to ensure alignment in achieving our objectives. • Assist and participate in national, regional and local promotions for Napoleon including trade and consumer shows where applicable. • Extensive travel required within the territory (up to 30%) including customer visits, territory travel, attending tradeshows, participating in workshops and industry events.

• Effectively responding to product information inquiries from Consumers & Dealers via phone, emails & other service channels at an entry level • May perform tasks in French or alternate 2nd language • Enter replacement parts and warranty orders, record relevant information in CRM application • Achieves contact, order and CRM volume goals • Respond to basic technical & troubleshooting inquiries without the need for handoff • Able to enter Return Authorizations and Credit Memos • Maintains minimum average 80% on call/email quality evaluations • Enter customer payments and credits • Report necessary revisions to replacement parts manuals, and report issues with our product website. • Shares new or modified product information with team • Helps identify and track potential product quality issues and report through Quality Audit.

• Promote and sell the company’s products to assigned key customers and influencers in the new construction channel • Aggressively prospect, convert and grow sales at key customers and influencers as defined by the organizational leadership • Partner and influence local Napoleon market representation to ensure product availability and competitiveness for new construction channel • Negotiate and ensure compliance of contracts • Identify tools and processes to assist sales growth • Train customers on Napoleon products and line logic • Prepare monthly sales report detailing sales, activities, significant events, market share etc. • Provide daily/weekly reporting on all sales activities and bid opportunities through CRM/reporting identified • Travel required 70% of time • Work with internal and external partners for forecasting reporting on a bi-weekly basis.

• Provide a World Class Customer Experience as per corporate guidelines/objectives to existing and new customer base. • Handle all inbound inquiries (phone, email, chat, social media etc.) with accuracy and professionalism. • Process parts & replacement parts orders as necessary. • Provide technical support to dealers and service technicians, general maintenance & troubleshooting guidance to customers while documenting relevant information into designated CRM database(s) as required. • Identify manufacturing and design issues through the appropriate channels. • Respond to 1st level technical inquires by identifying root cause of an issue. • Provide detailed resolutions and troubleshoot problems that a consumer or service technician may run into. • Accumulate and share product information with other team members.

• Aggressively grow sales in assigned geographic territory • Develop and grow traditional and non-traditional customer base • Schedule sales calls and promote Napoleon to all customers in assigned territory. Visit customers to demonstrate new/current products, show samples and write orders • Quote pricing, prepare proposals and provide information to customers regarding terms, sales, and availability of product including stocked whse products • Provide product training on new and existing products to customers and others support staff • Work closely with customers to plan and support weekend events including product demos, cooking and product merchandising • Work closely with customers in assisting them with showroom product merchandising, POP set up and fulfillment • Assist and participate in national, regional and local promotions for Napoleon including trade and consumer shows, where applicable • Present and book business through monthly specials and early buy programs • Prepare monthly sales report detailing sales, activities, significant events, competition etc

• Execute upon the annual sales strategy to drive growth and profitability. • Establish and monitor KPIs across all regions, ensuring accountability and alignment with corporate objectives. • Lead, coach, and develop their sales teams, ensuring succession planning and career development. • Collaborate with marketing, product, finance, and operations to align sales initiatives with organizational goals. • Oversight into financial performance of the sales function, including forecasting, pricing integrity, and achievement to budget. • Analyze sales data to identify growth opportunities and risks. • Build and maintain executive-level relationships with key customers, dealers, and distributors nationwide. • Drive accountability through sales enablement tools (ie: Power BI) to improve pipeline visibility and team productivity. • Manage strategic relationships to optimize outcomes for both company and customers. • Represent the company at national trade shows, industry conferences, and customer events. • Promote a culture of compliance, ethics, and continuous improvement across the sales organization. • Travel required (up to 50%-75%) including customer visits, training support, tradeshows, participating in workshops and industry functions. • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and professional associations. • Assist in the recruitment process to build and train an efficient and dedicated sales team.

• Promote and sell the company’s wide range of products through a customer/distributor network within the assigned geographic territory. • Aggressively grow sales in assigned geographic territory and as determined by the Regional Sales Manager • Develop and grow traditional and non-traditional customer base • Schedule sales calls and promote Napoleon to all customers in assigned territory. • Visit customers to demonstrate new and current products, show samples, and write orders • Quote pricing, prepare proposals, and provide information to customers regarding terms, sales, and availability of product including stocked warehouse products • Provide product training on new and existing products to customers and other support staff • Work closely with customers in assisting them with showroom product merchandising, POP set up, and fulfillment • Assist and participate in national, regional and local promotions for Napoleon, including trade and consumer shows, where applicable • Present and book business through monthly specials and early buy programs • Prepare monthly sales report detailing sales, activities, significant events, competition, etc.

• Develop and execute sales strategies to achieve revenue targets for electric hearth products in collaboration with Hearth and Grills Account Management teams. • Identify and capitalize on emerging market trends and opportunities. • Develop and deliver educational/awareness programs for dealers, distributors, partners, and internal sales team to enhance product knowledge and promote best practices in electric hearth solutions. • Organize training sessions, webinars, and resource materials to ensure stakeholders are well-informed about product features, installation, and sales strategies. • Conduct market analysis to identify gaps and competitive positioning. • Collaborate with marketing teams to create targeted campaigns and promotional programs. • Maintain and grow relationships with existing accounts in collaboration with Account Managers while ensuring exceptional customer experience. • Negotiate pricing, terms, and contracts aligned with company objectives. • Work closely with product management, operations, sales and marketing to ensure alignment on product launches and inventory planning. • Deliver accurate sales forecasts and performance reports to the Senior Director of Sales. • Track KPIs and adjust strategies to meet or exceed goals.