Immersive Labs

• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities

• Create high-quality platform interfaces that are clear, usable, accessible and visually polished. • Build intuitive, structured interfaces for complex workflows and information, using strong visual themes and interaction patterns to make the platform feel modern, distinctive and engaging. • Develop reusable UI patterns, components and templates that scale across the platform. • Evolve to the design system, including component usage, visual standards and interaction states. • Explore new visual themes and interface treatments for the platform • Partner with engineers to ensure designs are buildable, consistent and delivered to a high quality in the product. • Support the translation of design ideas into production-ready components, patterns and implementation guidance. • Support component specification, implementation review and design QA. • Use AI tools to speed up exploration, prototyping and repetitive production tasks. • Help raise the overall quality bar of the platform through beautiful, usable and systemised design craft

• Utilising knowledge of blue teaming engagements and techniques to plan, write and improve defensive security labs, challenges and online learning content on the Immersive One platform. • Produce multi-format content utilising various teaching methods; practical exercises, questions & gamification • Test Blue Team labs and ranges to ensure they function as expected • Research the latest crisis and incidents and compile this research to deliver a catalogue of crisis simulation content • Compile technical research into understandable concise content for both technical and non-technical audience • Work with the wider Product team on new projects and product innovations and how best to deploy them

• Utilising knowledge of pen test and red teaming engagements and techniques to plan, write and improve offensive security labs, challenges and online learning content on the Immersive One platform. • Produce multi-format content utilising various teaching methods; practical exercises, questions & gamification • Test Red Team labs and ranges to ensure they function as expected • Research vulnerabilities, tools and offensive tactics and compile this research to deliver practical and theory labs to users • Compile technical research into understandable concise content for both technical and non-technical audience • Work with the wider Product team on new projects and product innovations and how best to deploy them

• Partner with our customers to ensure effective onboarding - setting them up for success • Create and execute a communications plan to engage effectively throughout the customer journey • Align strategy and build programs for customers, with objectives and measurable outcomes • Collaborate with our product and customer support team to share new features • Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration • Monitor CSAT and resolve concerns with the assistance of internal teams.

• Internal Product Dashboards: You will be responsible for building and maintaining internal product analysis dashboards to enable data-driven decisions across the business. • Bridging Product & Engineering: Be working with the Data Engineering team to ensure our business logic is accurate and that in-platform reporting truly meets our internal and customer needs. • Metric Design: You’ll support with metric calculations and contribute to the design and discovery of new reporting features. • The Tech Stack: You'll get hands-on experience with our core tools: Snowflake (warehousing), Looker & Count (visualization).

• Assist in managing the regional revenue forecasting process, ensuring consistency, accuracy, and timely input from leadership teams • Collaborate with sales leadership to design, adjust, and maintain regional account and territory planning efforts, ensuring optimal allocation of resources and alignment with business objective • Manage and support regional operations within Salesforce (SFDC) and the CPQ (Configure, Price, Quote) system, ensuring smooth quoting processes and system functionality • Troubleshoot and resolve SFDC and CPQ-related issues for the regional team, providing training and support as needed • Enforce regional data hygiene practices across CRM and other revenue systems, ensuring the accuracy, integrity, and compliance of data • Perform regular audits of CRM data, identifying and rectifying discrepancies, duplicates, and incomplete records • Support ad-hoc reporting requests across Sales, Marketing, and Customer Success, providing timely and accurate insights that inform decision-making • Collaborate with cross-functional teams to provide relevant data insights and reporting for quarterly business reviews, strategic planning sessions, and other key meetings

• Partner with key customers to understand and help achieve their cybersecurity objectives, initiatives, and desired outcomes with increased resiliency • Establish strategies and initiatives to raise cyber resilience through a programmatic approach using our methodology and a range of CRT offerings and deliverables • Engage cybersecurity stakeholders throughout the customer organizations at all levels, including C-level, technical cybersecurity professionals, and major supporting lines of business • Leverage your cybersecurity operational and technical knowledge to recommend and deliver appropriate improvements to current or new programs • Drive adoption of the Immersive software to maximize the value • Immerse yourself into the cybersecurity community to remain informed of evolving threats, trends, and new technologies • Collaborate with internal Immersive teams as the voice of the customer and representative of the CRT to support product innovation and content development • Support customers in sustainably operationalizing and incorporating the Immersive Platform into their cybersecurity programs • Use in-depth statistical analysis with platform metrics to deliver intelligence and insights on customer capabilities, cyber preparedness, and responsiveness • Develop custom reports and insights with narratives and recommendations to raise awareness of the value created and enhance capability and resiliency across the customer organization • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities

• As a Senior Analytics Engineer within our team, you will lead initiatives on topics such as data quality, observability and model optimisation. Typical responsibilities could involve; • Design, build and maintain high quality datasets for engineers to build robust customer facing reporting • Collaborate closely with engineers to assess and mitigate the impact of upstream product changes • Apply domain knowledge to develop semantic layers for business intelligence • Develop data models optimized for efficient querying over large datasets, specifically for reports embedded within our main platform