• Prospective auditing of exams, procedures, medications, etc.; • Perform preliminary review of medium- and high-complexity authorization forms, issuing a favorable or unfavorable opinion according to scope of competence; • Route authorization forms as needed to the appropriate specialty; • Communicate in writing to the person responsible your observations, recommendations, and conclusions from the preliminary audit.

• Retrospective Medical Claims Audit: Perform technical analysis and auditing of medical-hospital accounts, ensuring compliance between the care provided, billed items, medical protocols and contracted agreements. • Regulatory Management and ANS: Prepare medical opinions and technical responses to Preliminary Intermediation Notifications (NIP) and correspondence directed to the National Supplementary Health Agency (ANS). • Defenses and Appeals: Prepare technical responses and defenses to Notices of Infraction addressed to the ANS, working in coordination with the legal and regulatory departments. • Continuous Improvement: Identify clinical/operational deviations and propose corrective measures to ensure faithful compliance with established standards for the provision of medical care in the supplementary health sector.

• Perform technical analyses of FTTH/FTTx networks, evaluating backbone, access, cabling, CTOs (optical termination boxes), CEOs (optical splice closures), routes and other passive network elements; • Evaluate designs, inventories, technical documentation and as-built records, identifying inconsistencies, operational risks and opportunities for improvement; • Analyze network engineering criteria, including splitting architecture, asset occupancy, capacity saturation and design risks; • Audit the quality and reliability of georeferenced network documentation (GIS, KMZ/KML and inventory systems); • Work with tools and systems used by ISPs, validating consistency between documentation, records and existing infrastructure; • Evaluate signal indicators and CPE telemetry, correlating performance data with potential causes in the passive network; • Consolidate operational and technical data, turning information into KPIs, executive reports and strategic recommendations; • Classify risks and opportunities considering operational, financial impact and business continuity; • Support the preparation of audit and due diligence reports to support decision-making in provider acquisition processes.

• Plan, lead, conduct, document, report and follow up on GCP/PV audits in accordance with Novartis procedures, applicable regulations, quality agreements, standards and guidance documents. • Perform low-risk GCP/PV audits, such as investigator site audits, single-service vendor audits, systems/process audits and patient-oriented program audits. • Support more complex audits, including country organizations, multiservice vendors and higher-risk vendor audits. • Provide technical guidance and training on audit-related activities to support consistent audit execution and quality standards. • Escalate critical audit findings to responsible management and support immediate follow-up actions in line with Novartis escalation procedures. • Ensure appropriate definition, documentation and follow-up of mitigation plans where required. • Assess the adequacy of responses and CAPA plans to audit findings in collaboration with CAPA Approvers and CAPA Coordinators. • Maintain up-to-date knowledge of applicable regulations, standards, guidelines and industry expectations.