IPV7

• Project Management: Plan, execute, and control telecommunications projects, including scope, schedule, resources, and risks, using agile and traditional methodologies. • Technical Post-Sales Support: Provide specialized technical post-sales support to customers, handling problem resolution, equipment configuration, and service optimization. • Business Analysis: Elicit client requirements, assess the technical and economic feasibility of projects, and prepare commercial proposals. • Process Improvement: Identify opportunities to optimize processes, using BPM tools to model, automate, and monitor workflows. • Data Analysis: Collect, analyze, and interpret performance data from networks and telecom services, using BI tools to generate insights and dashboards. • Crisis Management: Act in critical situations, leading teams and making strategic decisions to minimize impact and ensure service continuity.

• Qualifying leads generated by marketing and through active prospecting • Scheduling meetings for sales executives • Researching and mapping strategic accounts • Supporting CRM activities and the sales workflow

• Customer support via telephone, multichannel channels and other support platforms. • Configuration of network equipment. • Configuration of DNS servers, speed test tools, Looking Glass, RADIUS, etc. • Analysis and resolution of logical/networking issues. • Preventive and proactive technical analysis focused on overall improvements to IPV7 customers' networks. • Documentation of changes and activities carried out. • Customer activations in IPV7's NIIS database. • Delivery of technical training to other company teams. • Preparation, execution and monitoring of technical projects. • Support for the Technical Team when needed.

• Develop, design, and maintain data lakes and data pipelines. • Design and implement dashboards and interactive visualizations in Power BI, Python (Dash, Plotly, Streamlit), or other BI tools. • Perform data analyses to identify opportunities for optimization and continuous improvement. • Automate processes and routines related to Business Intelligence. • Integrate and consolidate data from multiple sources (internal systems, APIs, databases, etc.). • Ensure data quality, governance, and security. • Support internal teams with strategic insights and reports for decision-making.

• Perform advanced investigations of complex alerts, correlating logs from multiple sources such as endpoints, firewalls, network devices, and cloud environments. • Manage the incident response lifecycle, from technical containment to recommending eradication measures. • Execute threat hunting activities, proactively searching for threats that did not trigger automated alerts. • Administer and configure next-generation firewalls (NGFW), including access control lists (ACLs), IPS/IDS policies, content filtering, and SSL inspection. • Manage endpoint protection platforms (EDR/XDR), including alert analysis, creation of exclusion policies, and performing remote scans. • Analyze security logs and events in SIEM tools, creating queries and dashboards to identify attack patterns. • Provide technical support to the Level 1 team, refining playbooks and correlation rules to reduce false positives. • Document incidents, investigations, evidence, and post-incident technical reports (post-mortems).

• Perform active monitoring of security events using SIEM platforms (such as Wazuh, Splunk, Microsoft Sentinel, or QRadar) and endpoint protection tools (EDR/XDR). • Analyze and triage alerts generated by security tools, identifying potential incidents and reducing false positives. • Execute initial containment actions according to defined security playbooks (e.g., host isolation or credential resets). • Log and document incidents and activities in ITSM ticketing systems, ensuring traceability and organized information. • Perform structured escalation of more complex incidents to N2 or N3 teams, ensuring the full investigation context is handed over. • Track operational detection and incident response metrics and indicators.

• Monitor network assets and track alarms generated by monitoring tools. • Work on resolving low- to medium-complexity logical network issues. • Perform initial analysis and basic troubleshooting in network environments. • Escalate and dispatch client technical teams in response to alarms or tickets. • Contact carriers and third-party circuit providers when necessary. • Provide customer support via phone, multichannel platforms, and other support channels. • Document incidents, procedures, and network diagrams. • Support analytical teams with low- to medium-complexity technical requests. • Participate in technical, operational, and ongoing professional development training.