• Document all process, workflow and system gaps and implement fixes • Work with compliance/risk to address open issues and formalize follow-up and sign off process • Implement and manage in house REO settlement operation initiatives • Implement and maintain strategies which will help the company manage a high volume of production without errors • Manage productivity requirements and implement strategies to improve production • Focus on the needs and expectations of internal and external customers • Manage customer expectations and improve performance by working through process and product deficiencies • Use customer feedback and quality performance results to champion changes in personnel, processes, or technology to deliver excellence in the settlement function • Manage quality performance and turn-around-times for each settlement vendor • Continually provide feedback to vendors to develop strong strategic relationships • Assist in the clarification or resolution of issues as they arise between vendors and operating personnel • Act as the subject matter expert and communication bridge between staff members and vendors as needed • Monitor daily production reports and proactively manage files as they approach SLA • Using the results of the quality control process, initiate and execute training plans for continual improvement of all settlement activities • Assist in the development and implementation of internal settlement activities • Create comprehensive training material to achieve 100% compliance with all state regulations for REO settlement activities • Design Process, workflow, and system requirements for all REO settlement related activities • Optimize and implement process and technology plans to deliver excellence in the settlement function

• Craft and execute innovative strategies to execute quarterly compliance testing, conduct QC reviews of controls, and document findings, ensuring Engine stays ahead in the industry and remains audit-defensible from day one. • Collaborate with cross-functional teams to unlock new opportunities and deliver seamless experiences for our customers by assisting with compliance reviews for new product launches, feature releases, and marketing campaigns across all product lines (Engine X, Direct Bill, Travel, and Rewards). • Lead the day-to-day governance of Engine's Compliance Management System (CMS), including BSA/AML oversight, regulatory change tracking, and policy maintenance to enhance efficiency, scalability, and customer satisfaction. • Provide exceptional support and insights to our clients, ensuring every interaction with Engine exceeds expectations by systematically quality-checking automated outputs, managing complaint trend reporting, and ensuring strict compliance with banking partner and regulatory standards.

• Our HERS raters receive their schedules from our office and work from home. • They follow their schedules to perform testing on HVAC systems and then submit the reports to our office via our web portal. • Reliable transportation is required to accommodate testing equipment and a ladder. • This role may involve driving over 80-120 miles per day. • Candidates must have and maintain the following: a valid driver’s license, a clean driving record, and state-minimum auto insurance. • To support your travel needs, the company provides an auto allowance to help cover maintenance costs and a fuel card for company-related travel. • Candidate must be able to conduct multiple inspections each day. • Must be able to pass a background check and motor vehicle report.

Role Description The Regulatory Reporting Registrar is responsible for supporting required federal and state reporting through the accurate entry of data from the Epic electronic medical record system using both manual and automated processes. This role supports audit readiness by assisting with audit preparation and maintaining audit documentation. The Registrar works closely with the Indiana Department of Health and other external entities to ensure continuous reporting in compliance with federal and state regulations. Strong communication, attention to detail, and thorough documentation are essential. This role offers opportunities for additional training and advancement in regulatory requirements. - Performs in-depth analysis of patient charts using Epic EMR - Serves as a point of contact for the Indiana Department of Health (IDOH) State Trauma Registry - Ensures accurate and timely data entry from EMR into federal and state reporting systems - Meets weekly, monthly, and quarterly reporting deadlines - Maintains documentation in alignment with audit requirements - Develops and supports processes to ensure compliance with federal and state regulations Qualifications - High School Diploma or GED required. - Two (2) years of experience in the healthcare field required. - Two (2) years of experience working in EMR/patient charts required. - Two (2) years of experience with database management and Microsoft Office applications required. - Strong data entry accuracy with exceptional attention to detail. - Trauma registry or trauma-related experience preferred. Requirements - This position will allow the flexibility to work remotely. Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. - Caregivers are not allowed to perform work remotely outside of the above states. - Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.