Role Description As a Conversion & Enablement Lead at Solace, you'll be responsible for systematically improving how patients move through our human-mediated funnel, from first contact to enrolled, active advocacy. This is a deeply hands-on position. - Collaborate closely with our clinical team, channel managers, and data to design, test, and iterate on scripts, training frameworks, and intake flows. - Focus on booking rates, show rates, intake conversion, and match rates. - Diagnose real friction in human conversations and build repeatable systems to address it. - Translate findings into measurable improvements while adhering to quality and compliance standards. - Work directly with advocates and clinical stakeholders to shape training and development for the care team. - Report to the Senior Manager, Quality & Training, within our Customer Experience organization. What You'll Do - Own conversion optimization across key human funnel stages, including intake flows, advocate outreach sequences, onboarding touchpoints, and pre-visit physician scripting. - Analyze funnel-level data to identify drop-off points and friction, translating findings into testable hypotheses. - Develop, iterate on, and maintain call scripts, objection-handling frameworks, and intake conversation guides. - Design and run structured A/B tests on conversation flows and outreach sequences. - Build and maintain a prioritized experimentation backlog tied to business outcomes. - Integrate conversion work with existing QA framework to meet quality and compliance standards. - Build training programs and coaching frameworks for physicians and CX care team. - Partner with clinical on scripting, compliance, and quality standards. - Track and report on conversion metrics by funnel stage, cohort, and channel. - Translate experiment results and training outcomes into clear recommendations for stakeholders. - Help evolve Solace's enablement culture by improving documentation, playbooks, and decision-making standards. What Success Looks Like A steady cadence of high-quality experiments and training iterations that lead to measurable improvements in booking rate, show rate, and intake conversion, ultimately creating a more seamless patient experience and a team of advocates who are more confident, more consistent, and more effective, all while holding the quality and compliance standards that protect patients. Who You Are - A collaborative partner who thrives working across clinical, ops, and commercial functions. - A strategic operator who thinks holistically about the funnel while being detail-obsessed in execution. - Comfortable balancing speed with rigor, knowing when to test, wait, coach, or rewrite. - Motivated by ownership, iteration, and measurable improvement. - Energized by working with people who don't see themselves as salespeople. What You Bring to the Table - 3 to 5 years of hands-on experience in sales enablement, revenue enablement, or funnel optimization. - Proven track record of building or contributing to a sales or enablement function from scratch. - Experience working with clinical, compliance, or regulated teams to develop sales materials. - Strong analytical skills, comfortable pulling funnel data and deriving actionable insights. - Experience with conversation intelligence tools (e.g., Gong, Chorus, or similar). - Strong understanding of experimentation design and A/B thinking. - Excellent written communication skills for writing and refining scripts and training content. - Strong organizational skills and ability to manage multiple workstreams simultaneously. - A bias for action, moving fast and making sound decisions under tight timelines. - Applicants must be based in the United States. Fraudulent Recruitment Advisory Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

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