This position is open to applicants in the US and Canada NOTE - This posting is intended to gather applications from interested contractors who would like to be included in our bench of possible contractors for future use. ABOUT OUR COMPANY Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress. Our clients have a mission; we design, build and support websites that help their mission thrive. ABOUT THE JOB As a Contract Developer, your day-to-day includes spending your time hands-on developing and collaborating on sites while staying accountable to schedules, estimates, project requirements, and high standards of quality. Requirements Your typical work week might include: Site building and configuration. Custom front end and theme layer development. (Drupal) Custom module development, and the maintenance of existing custom code. (Drupal) Writing custom plugins and themes. (WordPress) Documenting code and processes, and participating in peer reviews. Participating in client meetings and workshops. Actively contributing to the continual improvement of our processes and product. Most importantly, having fun working with an incredible team! ABOUT THE COMPENSATION & WORK REQUIREMENTS This is a contract position. Hourly rate is commensurate with experience. Not to worry, the pay is competitive and what you'd expect for this role. This is a 100% remote role, but you must live and be able to work in the United States or Canada. NOW... LET'S TALK ABOUT YOU! We are looking for candidates who… Have 4+ years of related Drupal or WordPress experience. Are experienced working in support (and are willing to do it). Have worked in an agency environment, preferably in multiple time zones. Show strong problem solving abilities, intelligence, and initiative. Know the ins and outs of modern development workflows, including use of the command line, gitflow, containers, and dev/stage/prod environments. Experience with pattern libraries or similar tools, like Storybook. Deeply understand modern web standards and technologies. Exhibit thoughtful, inclusive, and articulate communication skills, both in writing and in person. Have a BS or MS in Computer Science, or equivalent work experience. Have some React.js experience (this would be an awesome plus). At Kanopi, we believe a variety of backgrounds, experiences, and voices make for a better workplace. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQ+ spectrum, women, and people with disabilities to apply. NOW, WHAT? If you think this post was written just for you, here’s what to do next: Submit your resume. Answer the questions you see here on this page. Send us a cover letter, including your answer to the question below. Now… About that cover letter… This is VERY important! Please include all of the typical reasons why you’d be an outstanding candidate for this position, plus answer this question: What is your favorite piece of technology? Our screening process takes a bit of time because we like to ensure that you are the perfect fit for us, and we are the perfect fit for you! After we’ve taken a look at your application, we will send you a series of questions that will help us get to know you better. From there, you will engage in several interviews with members of our team. Some candidates may even do a paid mini-project, depending on the role you are interviewing for. We’ll be happy to explain a bit more once we’re in the interview stage. Please note - we try to make an effort to contact every applicant to let you know the status of your application, but we are human, so if you don’t hear from us, drop us a line! Disclaimer Regarding the Use of AI: In the interest of fostering a fair and unbiased recruitment process, we utilize AI technology to assist in reviewing job applications. This includes anonymizing applications to mitigate potential bias and ensure a more equitable assessment of qualifications. We are committed to the continuous review and revision of our processes to ensure alignment with the fair treatment of applicants in addition to state, provincial, and federal law. Benefits Fully Remote: Work where and when you do your best. It's about feeling connected to others, having a flexible schedule and staying healthy. Top Talent: Since we are not limited by walls, our ability to hire the best is limitless. Collaborate, learn and surround yourself with a strongly skilled and diverse team. This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by Kanopi Studios in accordance with applicable federal, state and local laws. No agencies, recruiters or overseas applicants.

• Own end-to-end management of e-commerce projects • Ensure projects are delivered on time, within scope, and aligned with business goals • Break projects into actionable tasks, timelines, and milestones • Proactively identify risks, delays, and blockers and resolve them • Act as the main liaison between marketing, development, design, QA, and operations teams • Follow up consistently with team members to ensure accountability • Maintain clarity on priorities and next steps across all stakeholders • Escalate issues clearly and professionally when required • Build and manage workflows using Notion • Maintain clear documentation, task boards, timelines, and status reports • Optimize processes to improve execution speed and reduce friction • Ensure smooth handoffs between teams and phases of work • Manage projects related to product launches, website updates and redesigns, landing pages, promotions, and campaigns • Understand the full e-commerce customer journey (product pages, checkout, post-purchase flow) • Coordinate launches and ensure readiness across teams before go-live • Support post-launch reviews, fixes, and optimizations • Provide clear, concise project updates to leadership • Track and report on progress, risks, and outcomes • Maintain professional, well-structured written communication at all times

• The Tier 2 Operations Specialist is responsible for working with multiple clients CPG/eCommerce on a fractional basis (x-hours with one client, x-hours with another). • The Specialist ensures orders from all sales platforms flow seamlessly and tracks inventory while flagging discrepancies. • They work directly with warehouses, carriers, copackers, and other third-party operations partners in their client’s network. • They utilize their own experience, plus HigherRing’s internal crowdsourced operations knowledge, to help their clients improve their supply chain processes & tools. • The specialist will produce system reports to optimize sales and operations processes and identify issues and challenges. • Order Fulfillment: Work with customer support personnel in inquiring about, troubleshooting, maintaining, or stopping orders with warehouse personnel. • Input & allocate all new sale orders from various sales channels, including platforms like Faire and Mable, inside and outside sales personnel, distributors, and other channel partners into tools like Shopify, WooCommerce, NetSuite, Cin7, etc. • Work with key distributors (e.g., UNFI, KeHE) to ensure purchase order accuracy, compliance, and invoicing management. • Process and manage EDI transactions through SPS Commerce for major retail partners and distributors like UNFI and KeHE. • Troubleshoot and resolve order flow issues between order systems and warehouse systems. • Familiarity with ShipStation is a plus. • Track SLA adherence and shipping deadlines, and communicate daily with warehouse personnel. • Monitor inbound & outbound shipments - may perform some shipping logistics tasks like arranging for trailers and possibly working to arrange Amazon FBA shipments. • Inventory Management: Track inventory levels and perform basic discrepancy investigations. • Request cycle counts from warehouse to update specific items. • Participate in yearly inventory. • Track out-of-stock items and work closely with procurement team to analyze sales trends to forecast demand, plan inventory replenishment, and purchasing. • Utilize ERP software (e.g., NetSuite, Cin7, etc.) to improve inventory tracking, demand planning, and purchasing processes. • Processes & Tool Management: Maintain sales channel and content on web portals like Faire, Mable, and Amazon Seller Central with updated and accurate operational info (suppliers, UPC codes, lot codes, images, descriptions, etc.). • Use data to inform business partners, track & improve: product quality fulfillment performance customer experience return rates ship methods and delivery success. • Create and maintain centralized resources of known issues and operational SOPs.

• Manage ad campaigns to drive traffic and conversions. • Build and grow brand presence on Amazon and other platforms. • Interpret performance data to make informed decisions and optimize campaigns. • Conduct in-depth audits to identify profit opportunities. • Improve product listings for better visibility and ranking. • Execute end-to-end e-commerce strategies to enhance client performance and revenue growth. • Optimize product listings, pricing, and promotions to maximize sales and profitability. • Collaborate with internal teams to implement marketing strategies and ad campaigns. • Monitor marketplace trends and competitor activity to generate actionable insights. • Use data analytics tools to report performance and identify improvement opportunities. • Communicate directly with clients to deliver updates, strategies, and tailored solutions.