Role Description Trillium Health Resources has a career opening for a My Choice Care Manager to join our team! The My Choice Care Manager is responsible for providing in-reach and transition care management to members residing in institutional, congregate, or facility-based settings, including: - State Operated Developmental Centers - Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) - Psychiatric Residential Treatment Facilities (PRTFs) - Hospitals - Inpatient units - Other qualifying settings The My Choice Care Manager educates members and guardians about how to effectively navigate the physical, behavioral, and social service systems for themselves and about the existence of informal/community resources available to them; and facilitates the member/guardian access to these resources. The My Choice Care Manager provides care planning with foundations in national evidence-based and informed standards to do whole person care. On a typical day, you might: - Provide integrated care coordination/care management to members who have identified needs with behavioral health, physical health, co-occurring, co-morbid, and/or multi-morbid conditions. - Facilitate referrals for health-related services, community-based resources, and social support services. - Work with members/legally responsible person(s) and other members of the care team to identify, document, and attempt to address barriers transitioning to home or to a community inclusive setting. - Ensure completion of the Care Management Comprehensive Assessment (CMCA) and other assessments as needed. - Ensure timely and accurate documentation of all transition planning/post transition planning and coordination efforts in Trillium Health Resources software platform. Qualifications - Must meet QP status. - Fully licensed by the NC governing board regulating Human Services professions; OR - Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing with four (4) years of full-time experience with the MH/DD/SA population served; OR - A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional with one year of full-time, pre or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional with two years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional with four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. - If serving members with LTSS needs, the care manager must meet the minimum QP requirements defined above and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience. - The following immunizations are required for this position: - Fully vaccinated against Covid-19 - Influenza (annually within Influenza season Nov 1 – March 31) - MMR - Varicella - Tdap (Tetanus, diphtheria pertussis) - Employees must provide proof of all immunizations prior to their start date or agree to be and provide proof of all immunizations within 4 months of start date. - Must have a valid driver’s license. - Must reside within Trillium’s North Central or South Central Region, which includes specific counties. - Must be able to travel within catchment as required. Requirements - License and/or certification may be accepted as noted above. - Preference will be given to individuals with experience transitioning members with IDD into community living arrangements. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.

Title: Outcomes Manager - Lourdes - Part Time (RN or LSW) Location: Camden United States Job Description: At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Lourdes Health System - 1600 Haddon Ave Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Part time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 20 Schedule: 8:30a-5p weekdays, every 5th weekend, holiday rotation required Summary: Responsible for partnering with the physician and multidisciplinary team in coordinating patient care with the underlying objective of enhancing quality and cost effective care. Acts as a resource and patient advocate to facilitate a safe transition across the continuum. Position Responsibilities: Care Coordination - completes appropriate assessments and plans effectively to meet patient needs, monitors the length of stay and promotes efficient utilization of resources. Acts as a clinical expert and maintains ongoing knowledge of clinical practice guidelines. Engages the physician and builds seamless continuity of care and is the physicians single consistent resource. Problem resolution, patient/family communication. Helps identify factors impeding patient progression, resolves, escalates and documents as appropriate. Refers appropriate cases for Social Work intervention. Documentation - Appropriate and complete documentation of individual plan of care in EMR and case management documentation system. Metrics- Accountable to job specific goals, objectives and dashboards which contribute to the success of the organization. Participates in organizational improvement activities including patient satisfaction, Six Sigma committee, department and/or divisional teams and community activities. Compliance - understands and applies applicable federal and state requirement. Identify and reports compliance issues as appropriate. Position Qualifications Required: Required Experience: Minimum 3 years clinical nursing (RN) experience or Social Work Minimum of 1 year Case Management or other interdisciplinary experience including Homecare Coordination in an Acute Care setting or behavioral health in an inpatient outpatient or integrated behavioral health setting; understanding of Medicare, Medicaid, managed care and discharge planning. (3-5 years preferred) Excellent verbal and written communication skills, problem solving, critical thinking and conflict resolution. Required Education: RN or Masters prepared Social Worker Training / Certification / Licensure: RN or LSW required; LCSW considered Annual Salary: $79,719 - $123,934 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

• Lead end-to-end program management of key strategic initiatives across the CCO's Customer Excellence remit • Develop and maintain comprehensive initiative tracking frameworks, dashboards, and status reporting • Proactively identify risks, dependencies, and blockers; escalate and resolve with appropriate urgency • Ensure consistent governance standards, milestone tracking, and delivery cadence across all CE programs • Build and maintain strong relationships with key stakeholders across CE, Sales, Product, Finance, and Operations • Facilitate cross-functional alignment sessions, steering committee meetings, and executive briefings • Translate complex program status and insights into clear, compelling communications for senior leadership • Act as a trusted liaison between the Head of Transformation & Business Operations and CE team leads • Partner with the Sr. Director, Customer Excellence Transformation & Operations to define and maintain a prioritized CE initiative portfolio • Develop and apply prioritization frameworks that align with CCO strategic objectives and business impact • Monitor and direct resource allocation and capacity across the CE portfolio to optimize execution • Drive quarterly and annual planning cycles to ensure the portfolio remains aligned with evolving priorities • Establish and continuously improve PMO standards, tools, and processes across the CE organization • Define and implement best-practice project management methodologies tailored to CE's operating model • Identify opportunities to streamline workflows, eliminate duplication, and improve cross-team coordination • Support the development of a performance-driven culture through clear OKRs, KPIs, and accountability structures

Role Description Retool’s Service Delivery Managers own execution and delivery for a portfolio of high-impact Professional Services engagements. This is a hands-on, embedded delivery role. You will operate as the day-to-day delivery owner - bringing structure, accountability, and clarity across Retool teams, certified partners, and customers. This role is ideal for a service delivery professional who is comfortable operating autonomously and prefers deep ownership over a limited set of complex projects. - Own end-to-end delivery for a portfolio of high-impact Professional Services engagements - Maintain a deep understanding of project goals, technical context, and customer environment - Establish and maintain delivery structure: milestones, ownership, dependencies, and timelines - Build and maintain project plans with clear ownership, dependencies, and delivery milestones - Monitor project financial health, including scope, utilization, burn rate, and budget consumption; proactively identify expansion or change-order needs - Act as Retool’s delivery owner for partner-led engagements, holding partners accountable through governance - Partner closely with Solutions Architects to set the pace and manage scope - Lead customer communication with confidence: set expectations, run weekly syncs, and deliver weekly updates - Surface delivery, technical, or partner risks early and escalate with clear mitigation paths - Drive a clean project closeout and stakeholder handoff with minimal oversight Qualifications - 5+ years of experience in project, program, or service delivery management within SaaS, Professional Services, consulting, or agency environments - Proven ability to own complex, customer-facing delivery independently, from kickoff through closeout - Ability to engage credibly in technical delivery discussions, even without being hands-on in implementation - Experience managing multiple concurrent projects with senior stakeholders and competing priorities - Strong judgment in scope control, risk identification, and escalation - Demonstrated ability to hold external partners or vendors accountable through structured governance - Exceptional written and verbal communication skills, including executive-ready status reporting - Comfort operating in ambiguous, fast-moving environments where structure must often be created - Strong prioritization and time management across multiple concurrent engagements - (Nice to have) Experience with PSA tools (Rocketlane), enterprise SaaS implementations