• Conduct remote evaluations, device fittings, and follow-up care for patients across your licensed state(s) • Educate and guide patients on getting the most from their hearing technology • Provide feedback on new hearing care tools and workflows that improve the patient experience • Collaborate closely with our Sales Team to ensure seamless patient journeys • Contribute clinical insights to hear.com's global network, the largest independent audiology network in the world

• Identify appropriate restaurant partners from the ezCater marketplace and call restaurants in order to grow a strong supply network that delights our customers and meets the demands of each opportunity • Effectively navigate conversations surrounding program benefits, partnership expectations, commission, operational capacity, delivery logistics, and menu • Try and track strategies for driving successful engagement with our restaurants, and onboarding restaurants onto our program in a way that is operationally efficient and drives reliable and successful outcomes for our customers • Collect requirements swiftly and accurately from restaurants and communicate information to internal teams • Thoroughly document your process and progress in our CRM to maintain an organized pipeline • Directly train, own communication with, and be responsible for new restaurant performance as they execute their first orders • Think outside the box to help identify the best restaurants in our supply network to meet the needs of our customers

• Coordinate management of patient cases and ensure timely completion of related tasks throughout the patient journey. • Own the experience from onboarding through adherence, individualizing support to meet each patient and caregiver’s needs. • Identify and resolve access and adherence barriers through close monitoring of the patient journey. • Manage difficult caregiver conversations and non-routine access situations. • Serve as the primary point of contact for caregivers, patients, and healthcare providers. • Communicate benefit investigation results and provide education on financial assistance programs. • Coordinate benefits investigation, prior authorizations, and financial assistance in partnership with stakeholders. • Build and maintain working relationships with senior internal and external partners. • Partner with specialty pharmacies to coordinate therapy initiation, shipment, and ongoing adherence support. • Proactively monitor engagement and adherence signals, intervening when risk emerges. • Document interactions accurately within Salesforce and ensure compliance and data integrity. • Identify patterns across cases and advance recommendations to Patient Services leadership.

• Help define the most valuable AI voice-agent use cases for debt collection and recoveries. • Identify priority customer segments: collection agencies, banks, lenders, fintechs, credit providers, BPO/contact centres or internal collection departments. • Advise on buyer personas, decision makers, sales process and procurement barriers. • Help shape product positioning, demo scenarios, pricing and pilot structure. • Introduce Altamira to relevant industry contacts where there is a potential fit. • Support initial discovery and pilot conversations with prospective clients. • Provide feedback from the market to help prioritise product features. • Help assess competitive positioning and market readiness. • Support the creation of a repeatable go-to-market approach for the solution.