• Podpora implementácie a priebežnej údržby programov AML/CTF, sankcií a programov na zabezpečenie súladu s regulačnými požiadavkami na celom území Slovenska a v ďalších jurisdikciách EÚ. • Monitorovanie transakcií a aktivít zákazníkov, vyšetrovanie upozornení a podozrivých aktivít a eskalácia podozrení podľa potreby. • Vykonávanie postupov KYC, hĺbkovej kontroly zákazníkov (CDD), rozšírenej hĺbkovej kontroly (EDD), hodnotenia rizík zákazníkov, overovania skutočných vlastníkov, kontroly sankcií, kontroly politicky exponovaných osôb (PEP) a priebežného monitorovania zákazníkov. • Pomoc pri príprave hlásení o podozrivých aktivitách (SAR), hlásení o podozrivých transakciách (STR), regulačných správ a podporných dokumentov. • Podporovať regulačné dotazy, audity, inšpekcie a kontroly, vrátane prípravy dokumentácie a korešpondencie s regulačnými orgánmi. • Sledovať vývoj regulácie v oblasti AML/CTF a osvedčené postupy v odvetví a eskalovať relevantné aktualizácie tímu pre dodržiavanie predpisov. • Podporovať hodnotenia rizík, interné audity, kontroly dodržiavania predpisov a testovanie kontrolných mechanizmov. • Viesť presné záznamy o due diligence, vyšetrovaniach, hodnoteniach rizík a činnostiach v oblasti dodržiavania predpisov. • Spolupracovať s internými tímami na podpore iniciatív v oblasti dodržiavania predpisov, školení a efektívnej implementácie regulačných požiadaviek. • Preverovať dokumentáciu súvisiacu s dodržiavaním predpisov v slovenčine aj v angličtine a dodržiavať stanovené dohody o úrovni služieb (SLA) v oblasti dodržiavania predpisov.

• Review and investigate alerts generated from transaction monitoring systems using a risk-based approach to identify potentially suspicious activity or unusual behavior. • Analyze transactional activity, payment flows, customer behavior, and account activity to identify anomalies, red flags, pass-through activity, layering concerns, or unusual patterns. • Conduct customer due diligence reviews utilizing internal systems, KYC/CIP information, transactional analysis, and external research tools. • Document investigative findings clearly, accurately, and professionally within case management systems in accordance with BSA/AML documentation standards. • Prepare detailed alert narratives that clearly explain the activity reviewed, investigative steps performed, findings identified, and rationale for disposition decisions. • Escalate higher-risk, complex, or potentially suspicious activity to the Case Investigation Team for enhanced review and potential SAR determination. • Maintain investigative documentation and supporting evidence, including screenshots, research findings, and transaction analysis, sufficient to support quality assurance, audit, and regulatory review. • Review transactional history to identify expected versus unusual customer behavior patterns and determine whether activity aligns with product usage expectations. • Support FinCEN 314(a) and 314(b) information sharing requests and assist with law enforcement inquiries and legal process responses under the direction of senior staff. • Collaborate with Case Analysts, Quality Assurance, Compliance, Fraud, and internal stakeholders to support ongoing investigations and operational objectives. • Meet established service level agreements (SLAs), productivity standards, and quality expectations for assigned alert queues. • Maintain current knowledge of BSA/AML regulations, OFAC requirements, FinCEN guidance, financial crime typologies, and internal procedures. • Support ongoing process improvements, procedural updates, training initiatives, and quality enhancement efforts within the Operations Team.

• Manage, develop, and hire (as needed) a team of KYC Operations Analysts, fostering high performance and operational rigor. • Set individual and team KPIs; provide regular reporting and insights on the health of KYC Operations. • Oversee the end-to-end KYC review process across all MoonPay products, ensuring quality, consistency, and compliance with regulatory requirements and internal policies. • Own QA frameworks for the KYC team; monitor output quality and implement corrective actions where needed. • Own and continuously improve KYC operational workflows, procedures, and documentation while translating compliance policy into clear, scalable operational processes. • Identify and propose improvements to tooling, workflows, and automation, partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handling time and improve the customer onboarding experience. • Drive strategic alignment across Compliance, Legal, Product, and Operations, actively influencing decisions on customer due diligence requirements, risk controls, and future-state onboarding experiences. • Act as the operational domain authority on KYC for the team and adjacent functions - the go-to person for process questions, customer escalations, and operational guidance. • Manage day-to-day operations with identity vendors, partnering with Product and Compliance on vendor KPI performance, workflow logic, change management & ongoing feedback.

• Take ownership of the framework for continuous improvement of CDD methodology: onboarding & regular review. • Monitor account closures for integrity reasons and create controls in CDD to address the gaps in CDD methodology. • Work closely with the Machine Learning engineers on monitoring and continuous improvement of the accuracy of Customer Risk Assessment models. • Research new vendors and methods of conducting CDD and verification of customer identity. • Work closely with the Product Managers on the implementation of improvements to the CDD process. • Draft guidance documents and provide regular training to 1LOD CDD team in relation to various risk elements of CDD. • Participate in Enterprise Wide Risk Assessment cycle by providing input on CDD related risks. • Initiate and take responsibility for ad hoc project work within the department.