• Serving as an HR contact for assigned employees, leaders, campuses, or business areas. • Responding to employee and manager questions regarding HR policies, procedures, employee records, onboarding, HR systems, and general HR processes. • Handling routine employee relations concerns, including attendance issues, policy clarification, documentation follow-up, workplace concerns, and first-level manager or employee support. • Supporting managers with corrective action and performance documentation using established HR templates, processes, and guidance. • Assisting with performance management follow-up, including documentation tracking, meeting preparation, and next-step coordination. • Supporting ADA and accommodation processes by gathering information, tracking documentation, coordinating follow-up, and escalating complex or sensitive matters as appropriate. • Conducting initial fact gathering for routine employee concerns and escalating matters requiring investigation, higher-level review, or legal guidance. • Processing onboarding documentation, new hire information, HRIS updates, employee records, and compliance tracking. • Maintaining accurate and confidential employee files, documentation, and HR records. • Assisting with compliance-related tracking, reporting, acknowledgments, required training, and employment documentation. • Supporting HR communications, policy rollouts, employee experience activities, and training coordination. • Partnering with HR Specialist, Senior HR Generalist, HR Business Partner, Payroll, Benefits, Talent Acquisition, Compliance, and Operations teams to resolve routine HR needs. • Identifying recurring questions, documentation gaps, process issues, and employee relations trends to share with HR leadership. • Escalating higher-risk, multi-issue, legally sensitive, complex ADA, leader-level, or high-impact matters in accordance with established escalation standards. • Performing other assigned duties to support HR department and organizational objectives.

Title: Business Performance Improvement - People & Change - HR Transformation Senior Manager Location: - Philadelphia, Pennsylvania - Charlotte, North Carolina Work Type: Full-time Work Arrangement: Hybrid Job Description: JOB REQUISITION You Belong Here The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture.  We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. Where We Need You Protiviti is looking for a Senior Manager to join our growing People & Change team. What You Can Expect As a Senior Manager, you'll take a lead role in strengthening our relationships with clients, driving market impact through business development in a highly collaborative environment and providing leadership in the delivery of engagements. You'll partner with our strategic clients to shape the future of the HR function.  You'll develop strategies and do the practical roll up your sleeves implementation work to help HR leadership team deliver business outcomes. You’ll build lasting relationships with clients and within the community as you serve as an ambassador of Protiviti in the market. You will also be a mentor and provide growth and development to teams as you oversee the successful completion of project work plans. What Will Help You Be Successful - You are deeply passionate about HR transformation and modernizing HR functions to deliver measurable business value - You bring a strong point of view on HR operating model design, service delivery strategy, and functional effectiveness - You are comfortable working directly with CHROs and executive stakeholders, positioning yourself as a strategic advisor - You are intellectually curious about how HR creates value, and constantly identify opportunities to simplify, streamline, and improve HR processes - You are well versed across the entire HR technology stack and can help clients explore and enable new ways of working - You can translate complex diagnostic insights into clear, actionable transformation roadmaps - You proactively build market presence through client relationships, networking, and thought leadership - You are experienced in designing, implementing and optimizing HR technologies and navigate fluidly from functional to technical conversations - You foster a collaborative, high-performance culture and invest in developing others - You take ownership of growing the business, from pipeline development through successful delivery - You enjoy building repeatable methodologies, tools, and assets that scale the HR Transformation practice Do Your Talents Include the Following? - Demonstrated experience with: - Leading HR transformation programs, including HR operating model redesign, AI forward HR processes, and technology enablement - Driving HR organizational design, service offerings and workforce planning aligned to business strategy and key business outcomes - Architecting HR transformation business case models, executive briefing materials and roadmaps - Designing and implementing skills-based workforce strategies and talent frameworks - Enhancing global HR operations, including disrupting the traditional tier structure, automating work at scale and transitioning work into HR operations and delivering experience at scale - Implementing and optimizing major HR technologies (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow,) and best in class solutions (Talent Acquisition, Employee Relations, Workforce Planning, etc.) - Experience applying AI, machine learning, or automation solutions within HR functions (e.g., recruiting, talent management, employee experience), including translating business needs into AI-enabled use cases. - Developing talent strategies across recruiting, succession, learning & development, and leadership pipelines - Leading change management efforts to support adoption of new HR structures, processes, and technologies - Conducting HR diagnostics and maturity assessments to identify gaps and prioritize improvement initiatives - Proven business development expertise and market impact, including understanding client needs, developing holistic solutions, documenting proposals, and contracting for engagement - Strong executive presence with the ability to influence senior stakeholders - Proven ability to build and expand client relationships - Experience managing multiple engagements across industries and business environments - Demonstrated leadership of teams, including coaching, mentoring, and performance management - Ability to communicate complex ideas clearly to both technical and non-technical audiences Your Educational and Professional Qualifications - Bachelor's degree in human resources, Business, Organizational Development, or related field - 7+ years of experience in HR transformation, human capital consulting, or progressive HR leadership roles - Progressive leadership experience in a global professional services consulting firm is strongly preferred - Proficiency in Microsoft Office (PowerPoint, Excel, Word); experience with process mapping or analytics tools a plus - Relevant certifications such as SHRM-CP/SCP, PHR/SPHR, PMP, or similar preferred Our Hybrid Workplace Protiviti practices a hybrid model, which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and our clients while offering a flexible environment. The ratio of remote to in-person requirements vary by client, project, team, and other business factors. Our people work both in-person in local Protiviti offices and on client sites, which can include local or out-of-state travel based on our projects and client requests and commitments. Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska. Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job. $139,000.00 - $222,000.00 Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job. 14% The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job. $158,460.00 - $253,080.00 Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year. Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2026-01/2026_u.s._benefit_highlights.pdf. Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time. Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check. Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: - The specific accommodation requested to complete the employment application. - The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska. Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

Role Description We are looking for a Remote Experience Coordination Specialist to manage client plans, organize schedules, and oversee all details to ensure a seamless, high-quality experience from start to finish. This fully remote position is ideal for someone who thrives on planning, clear client communication, and keeping multiple moving parts coordinated behind the scenes. The ideal candidate is self-motivated, able to work independently, and comfortable leveraging tools and systems to maintain accuracy and efficiency throughout the process. - Communicate with clients to understand preferences and needs - Coordinate schedules, confirmations, and experience details - Manage updates, changes, and follow-ups in a timely manner - Ensure accuracy across all plans and documentation - Deliver professional, friendly client support throughout the process Qualifications - Strong organizational and communication skills - Customer service, coordination, or planning experience (preferred, not required) - Comfortable working independently in a remote environment - Detail-oriented, dependable, and tech-comfortable - Must be a citizen of the US, UK, Australia, Mexico, Spain and LATAM Benefits - 100% remote flexibility - Training and ongoing support provided - Opportunity for long-term growth within a supportive team

• Calculate commissions using the company’s commission software program, currently Varicent’s Incentive Compensation Management • Record commission and variable pay accruals and payments within established timelines • Complete review procedures to ensure accuracy of payments • Review and process documents for completeness and proper approvals as needed • Reconcile commission balances • Other duties as assigned