• Manage the smooth transition from sales to customer success or growth teams • Conduct comprehensive demos and lead customer orientation calls • Review and validate sales forecasts • Confirm or adjust customer segmentation and ensure correct assignment to Customer Success Managers (CSMs) • Regularly audit customer progress through the adoption process • Ensure smooth handover of accounts to the CSM • Collaborate closely with CSMs to align on customer goals • Document customer health, usage, and feedback

• Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem • Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem • Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage • Design innovative ways to engage with customers using a variety of platforms to drive adoption • Create and deliver a variety of content and training materials to customers both online and in person • Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices • Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change • Partner with Marketing to procure, articulate and publish customer success stories

Role Description The System Adoption and Enablement Lead owns how the Platform is introduced, explained, adopted, and reinforced across the organization. This role sits at the intersection of Product, Success, Operations, and end users, serving as the human layer between system complexity and user confidence. This is a strategic enablement function, not a help desk or documentation role. The Enablement Lead is responsible for adoption velocity and confidence across the organization: - Ensuring features land clearly - Workflows are understood - Friction is surfaced early - Users feel supported - Product improvements are grounded in real-world behavior What you'll do - Live Demos & Rollouts - Lead live platform demos for new feature launches, workflow updates, and team onboarding - Present the Platform in a clear, structured, and confident manner to audiences ranging from frontline users to leadership - Translate technical functionality into operational value so users understand not just what changed, but why it matters to their work - Training & Education - Build and deliver training sessions, office hours, and role-specific walkthroughs tailored to how different teams use the platform - Create and maintain enablement materials including guides, SOPs, videos, and structured documentation - Own and continuously update onboarding playbooks for new hires joining teams that rely on the Platform - Adoption Monitoring - Track user behavior and engagement patterns to identify where adoption is strong and where it is breaking down - Identify friction and confusion early, before it becomes embedded as workarounds or avoidance - Surface recurring themes and patterns to the Product team with enough context to act on them - Distinguish between training issues (users do not understand the feature) and product issues (the feature does not work as intended) - Feedback Bridge - Collect structured feedback from users through office hours, surveys, and direct observation - Partner with the Product Manager to convert friction patterns into prioritized, actionable product insights - Ensure the user voice is consistently represented in roadmap conversations and feature prioritization - Change Management - Prepare teams ahead of major Platform changes: communicate what is changing, why it is changing, and how it affects their day-to-day workflows - Reduce resistance to change by increasing clarity and giving users time to adapt before changes go live - Reinforce new workflows through repeated touchpoints until they become default behavior, not exceptions Qualifications - 8 to 10 years in enablement, solutions consulting, customer success, or product education - Strong presentation and facilitation skills, including comfort demoing live software to varied audiences - Ability to simplify complex systems without oversimplifying: users should feel capable, not condescended to - High emotional intelligence and pattern recognition around user behavior and resistance - Confidence engaging both frontline end users and senior leadership - Experience in Salesforce-heavy environments Company Description

• Lead time-boxed, structured deployment engagements focusing on Data Protection from kickoff through handoff. • Conduct on-site workshops with customer IT, security, and data governance teams to define policy requirements. • Work with our CSM and Deployment specialists who will configure Island Enterprise Platform environments, specifically focusing on DLP (Data Loss Prevention), web filtering, AI protection, data lineage/visibility, and endpoint policy management. • Identify and remove technical and organizational governance blockers in real-time. • Deliver a complete, documented handoff that leaves customers ready to manage their data security independently. • Design, refine, and document the Island Deployment Framework as it relates to data governance. • Develop specialized workshop guides and customer-facing materials for Data Protection configurations. • Build a library of reusable deployment artifacts, such as DLP configuration playbooks and best-practice documentation. • Capture lessons learned from each engagement to improve the overall data governance methodology. • Develop and refine standardized engagement frameworks, templates, and methodologies for Catalyst Data Protection programs. • Build reusable governance artifacts—customer guides, assessment frameworks, and configuration templates—for internal and external use. • Partner with Product, Customer Success, and Engineering to ensure customer feedback drives continuous improvement across policies and platform capabilities. • Collaborate closely with Customer Success Managers, Solution Architects, and Security Engineers to ensure a seamless customer experience. • Communicate adoption metrics, milestones, and blockers to executive stakeholders at both Island and customer organizations. • Contribute to the evolution of Island’s Data Protection & Governance Center of Excellence.