• Lead time-boxed, structured deployment engagements focusing on Data Protection from kickoff through handoff. • Conduct on-site workshops with customer IT, security, and data governance teams to define policy requirements. • Work with our CSM and Deployment specialists who will configure Island Enterprise Platform environments, specifically focusing on DLP (Data Loss Prevention), web filtering, AI protection, data lineage/visibility, and endpoint policy management. • Identify and remove technical and organizational governance blockers in real-time. • Deliver a complete, documented handoff that leaves customers ready to manage their data security independently. • Design, refine, and document the Island Deployment Framework as it relates to data governance. • Develop specialized workshop guides and customer-facing materials for Data Protection configurations. • Build a library of reusable deployment artifacts, such as DLP configuration playbooks and best-practice documentation. • Capture lessons learned from each engagement to improve the overall data governance methodology. • Develop and refine standardized engagement frameworks, templates, and methodologies for Catalyst Data Protection programs. • Build reusable governance artifacts—customer guides, assessment frameworks, and configuration templates—for internal and external use. • Partner with Product, Customer Success, and Engineering to ensure customer feedback drives continuous improvement across policies and platform capabilities. • Collaborate closely with Customer Success Managers, Solution Architects, and Security Engineers to ensure a seamless customer experience. • Communicate adoption metrics, milestones, and blockers to executive stakeholders at both Island and customer organizations. • Contribute to the evolution of Island’s Data Protection & Governance Center of Excellence.

Role Description Our Digital Workplace Adoption practice is in search of an energetic, adaptable, and passionate individual to join our team as an Adoption & Change Management Specialist. You will play a pivotal role in driving successful client adoption of Microsoft 365 tools and modern ways of working, with a specific emphasis on leveraging M365 Copilot and related Gen AI tooling. Your primary responsibility is to guide our clients’ end users through the adoption and change management transition, ensuring they maximize the benefits of Microsoft 365 with a focus on embracing AI & Copilot capabilities. This role is a hands-on, outcomes-focused specialist responsible for supporting safe, effective, and measurable adoption of Digital Workplace and AI solutions across F12.net and our MSP customer base. This role plays a crucial part in translating strategy into action, working directly with end users, champions, managers, and cross-functional teams to ensure adoption success. This role requires a practical communicator who can simplify complex concepts, deliver great training experiences, and support clients through structured change and value realization. The Practitioner works closely with the Director, Digital Workplace Adoption to execute the DWA roadmap, support delivery of programs, and contribute to a culture of continuous improvement. Responsibilities - Adoption Delivery & Change Management - Deliver role-based enablement for Digital Workplace and AI scenarios (M365 Copilot, Power Platform, Teams, SharePoint, modern collaboration practices) - Support change management activities, including stakeholder analysis, communication planning, and engagement touchpoints - Facilitate training sessions, workshops, demos, office hours, and Q&A forums - Support champions program execution, including onboarding, communications, and community activities - Assist in developing change, training, and communication assets (guides, videos, playbooks, emails) - Governance & Safe Use Support - Support responsible AI and Digital Workplace governance activities (data access, sensitivity labels, DLP, guardrails) - Help monitor usage patterns and escalation of risks or misuse - Assist with intake and approval processes for Copilot, Power Platform, and modern workplace features - Value Realization & Reporting - Track adoption metrics (usage, activation, sentiment, scenario KPIs) - Contribute to dashboards, reporting summaries, and insights - Capture success stories, lessons learned, and continuous improvement opportunities - Service Delivery Support - Support delivery of DWA assessments, pilots, enterprise rollouts, and optimization programs - Prepare documentation, artifacts, SOW materials, and playbooks used in delivery - Contribute to reusable assets, templates, and delivery methods - Collaborate with Customer Success, Modern Work, Sales, and Security/GRC teams - Internal & Customer Collaboration - Coordinate closely with the Director, Digital Workplace Adoption to ensure program alignment - Share best practices and exemplars across F12 - Support internal adoption efforts by coaching employees and reinforcing modern work behaviours Qualifications - Preference will be given to candidates holding a Prosci Change Practitioner certification (or similar). - Proven experience in change management, adoption, or training related to Microsoft 365 & Copilot; strong understanding of Microsoft 365 applications, including but not limited to SharePoint, Teams, OneDrive, OneNote, To Do, Planner, Copilot, and their integration possibilities. - Excellent communication, both written and verbal. - Strong facilitation skills with the ability to convey technical information to non-technical audiences. - Ability to work collaboratively across teams and adapt to evolving technologies. Competencies - Empathy-driven communication & user-centric mindset - Problem solving & critical thinking - Detail orientation with disciplined execution - Change leadership & stakeholder engagement - Effective facilitation & consultative communication - Organization and ability to manage multiple priorities - Team collaboration and willingness to share knowledge Benefits - Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications. - Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program. - Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events. Company Description F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

• Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes • Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies • Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform • Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score • Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention • Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives • Identify and address adoption challenges by working cross-functionally to deliver effective solutions • Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform • Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects • Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption • Travel as needed to client events and on-site engagements

Role Description Leads the strategic design and execution of comprehensive user research programs to improve IRS taxpayer-facing digital services and applications. - Develop and execute research plans for usability testing, taxpayer interviews, and longitudinal user studies. - Synthesize findings into actionable insights and recommendations for IRS development teams. - Establish and maintain research methodologies that comply with accessibility (Section 508) and privacy standards. - Oversee research quality assurance and insight validation processes. - Mentor junior researchers and moderators. Qualifications - Bachelor’s or Master’s degree in Human Factors, Psychology, HCI, or related field. - 7+ years of UX research experience, with at least 4 years leading research programs. - Extensive portfolio of moderated usability testing and interview projects. - Experience with sensitive or government audiences preferred. - Proficiency in research platforms (UserTesting, Qualtrics, Dovetail, etc.). Requirements This is a remote position.