Role Description - Must be a ServiceNow Certified System Administrator (CSA). - Must possess at least 1 year of experience in setting, configuring, and maintaining ServiceNow instances. - Must be proficient in deployment validation and operationalization of custom apps on the NOW platform with at least 1 year of proven experience. - Must be able to configure and customize ITSM, ITOM, and ITAM. - At least 1 year of app development experience. Qualifications - ServiceNow Certified Application Developer (CAD) - Nice to have. Requirements - W2 Candidates Only. - This position doesn't offer any sponsorship. Company Description

Role Description We are looking for a ServiceNow Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS). This role will focus on designing, configuring, and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector. Qualifications - Hands-on experience with ServiceNow CSM and/or PSDS modules. - Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.). - Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub. - Experience with platform security, including user access management and compliance. - Experience with Service Portal development and UI/UX customization. - 3+ years of ServiceNow development experience. - Experience integrating ServiceNow with third-party applications (REST/SOAP APIs). - ServiceNow platform upgrades and health scans are a plus. Requirements - ServiceNow Certified System Administrator (CSA). - Experience in Agile/Scrum environments. - Knowledge of public sector service delivery models and citizen engagement strategies.

Role Description We are seeking a skilled ServiceNow Developer to join a dynamic team and help build a ServiceNow custom application that enhances user experience and streamlines workflows. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as a ServiceNow Developer, with a focus on UI development. - Strong proficiency in JavaScript, HTML, CSS, and web development frameworks. - Experience with ServiceNow platform customization and configuration. - Knowledge of ServiceNow data model and relationships. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills. - ServiceNow CSA Certified. - ServiceNow CAD Certified. - ServiceNow certifications (e.g., Certified Integration Specialist) are a plus. Requirements - Experience with AngularJS or other JavaScript frameworks. - Familiarity with ServiceNow CMS (Content Management System) and Employee Self Service (ESS) portals. - Experience with ServiceNow WSD. - Understanding of ITIL processes and IT Service Management (ITSM). Responsibilities - Design and develop custom applications and solutions on the ServiceNow platform using both low-code (e.g., Flow Designer, ServiceNow Studio) and pro-code (e.g., JavaScript, Angular) approaches. - Design and implement a user-friendly ServiceNow Storefront UI that meets business requirements. - Configure and customize ServiceNow modules, including CSM, ITSM, ITOM and others to meet business needs. - Collaborate with stakeholders to gather and analyze requirements, ensuring the storefront aligns with organizational goals. - Configure and maintain ServiceNow workflows, UI policies, business rules, client scripts, UI pages, UI actions, and ACLs. - Integrate ServiceNow applications with third-party systems using REST/SOAP APIs, MID Server, and other integration tools. - Automate business processes and tasks using ServiceNow's Flow Designer and other automation capabilities. - Troubleshoot and resolve issues related to ServiceNow applications and integrations. - Provide technical support and training to end-users. - Stay updated with the latest ServiceNow features and best practices to continuously improve the storefront. Location MEX Work-at-Home Language Requirements Bilingual Time Type Full time

Role Description This is a senior technical engineering role responsible for designing, implementing, and evolving complex ServiceNow solutions across multiple modules, ensuring alignment with platform architecture, governance, security, and enterprise standards. The Senior ServiceNow Engineer serves as a technical leader within the platform team, driving engineering excellence, solution quality, and operational stability while supporting the delivery of strategic platform initiatives. The role partners closely with architects, business analysts, administrators, product owners, and stakeholders to design scalable solutions, implement integrations, and leverage out-of-the-box platform capabilities whenever possible. This position also plays a key role in mentoring engineers, promoting best practices, and supporting continuous improvement across the ServiceNow ecosystem. Key Responsibilities - Design, develop, and enhance ServiceNow solutions across ITSM, ITOM, ITAM, CSM, CMDB, HAM, SAM, and related platform capabilities. - Translate business and functional requirements into scalable, maintainable, and secure technical solutions. - Provide technical leadership during design, development, testing, and deployment activities. - Develop and review Business Rules, Script Includes, UI Actions, Client Scripts, Flow Designer automations, Catalog Items, and custom applications. - Design, develop, and support integrations between ServiceNow and external platforms using REST APIs, IntegrationHub, MID Servers, web services, and enterprise integration patterns. - Implement and maintain appropriate error handling, logging, monitoring, and troubleshooting capabilities for integrations and automations. - Ensure solutions meet security, performance, scalability, reliability, and maintainability requirements. - Participate in code reviews and promote development standards, engineering best practices, and platform governance. - Support GitHub-based development processes, source control management, CI/CD pipelines, and release management activities. - Collaborate with Quality Engineering teams to support automated testing, ATF adoption, release validation, and production readiness. - Experience with ServiceNow AI capabilities including Now Assist, Control Tower, AI Agents, and other platform intelligence features. - Support platform upgrades, releases, troubleshooting, incident resolution, and production stability. - Mentor engineers and administrators while fostering a culture of technical excellence, knowledge sharing, and continuous improvement. - Fluent English is mandatory, as the role requires daily collaboration with global teams and stakeholders. Qualifications - 5+ years of hands-on ServiceNow development and implementation experience. - Strong knowledge of ServiceNow scripting, platform architecture, data model, ACLs, security controls, and development best practices. - Hands-on experience designing and implementing integrations using REST APIs, IntegrationHub, MID Servers, web services, and enterprise integration patterns. - Strong understanding of ServiceNow platform capabilities including ITSM, ITOM, ITAM, CSM, CMDB, HAM, and SAM. - Solid understanding of ITIL processes and ServiceNow implementations. - Experience working within Agile, Scrum, and SDLC delivery models. - Experience with GitHub, source control management, CI/CD pipelines, and modern DevOps practices. - Strong analytical, troubleshooting, and problem-solving skills. - ServiceNow Certified System Administrator (CSA) certification. - ServiceNow Certified Application Developer (CAD) certification. - ITIL Foundation v3 or ITIL 4 certification. Requirements - Working Hours: This role requires 2 PM – 11 PM IST Benefits - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. - Build future-ready skills through mentorship, learning programs, leadership development and education support. - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.