• Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs. • Act as the technical authority for configuration data structure, classification, and integration across the organisation. • Lead platform configuration, administration, and release management across BAU and project work. • Design and optimise CMDB schema, data models, and workflows in line with best practice. • Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities. • Plan and execute release cycles, including upgrades, enhancements, testing, and documentation. • Collaborate with stakeholders across business and technical teams to gather requirements and deliver scalable solutions. • Act as the key liaison with ServiceNow partners and managed service providers. • Support onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption.

Role Description Are you a seasoned ServiceNow expert ready to architect and deliver transformative enterprise solutions? The company is looking for a Sr ServiceNow Technical Consultant to join our growing consulting team and drive high-impact implementations across a diverse client portfolio. This is a remote-friendly opportunity based in {ADDRESS}, offering the chance to work at the forefront of digital service management. As a Sr ServiceNow Technical Consultant, you will serve as a subject matter expert and technical leader responsible for designing, developing, and delivering enterprise-scale ServiceNow solutions. You will collaborate closely with clients and internal teams to translate complex business requirements into robust, scalable platform configurations across multiple ServiceNow modules. Key Responsibilities - Lead end-to-end design and development of ServiceNow solutions spanning ITSM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), CRM, and Data Foundations modules. - Architect scalable, best-practice ServiceNow configurations that align with client business objectives and platform governance standards. - Collaborate with stakeholders, business analysts, and project managers to gather and refine technical requirements and translate them into actionable development tasks. - Develop and customize ServiceNow components including workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations. - Conduct technical discovery sessions and solution workshops with enterprise clients to identify gaps, risks, and optimization opportunities. - Perform code reviews, enforce development standards, and mentor junior consultants and developers on ServiceNow best practices. - Manage and support platform upgrades, patch testing, and instance health activities to ensure stability and performance across client environments. - Produce and maintain comprehensive technical documentation including solution design documents, integration specifications, and deployment guides. Qualifications - 5+ years of hands-on ServiceNow development and configuration experience in a consulting or enterprise environment. - Demonstrated expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations. - Proficiency in ServiceNow scripting languages including JavaScript, GlideScript, and Jelly. - Proven experience designing and implementing REST and SOAP-based integrations with third-party systems. - Strong understanding of ITIL processes and how they map to ServiceNow platform capabilities. - Excellent communication skills in English, with the ability to present technical concepts clearly to both technical and non-technical audiences. Preferred Qualifications - Active ServiceNow Certified System Administrator (CSA) certification. - One or more ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, CSM, HRSD, or related domains. - Experience with ServiceNow Performance Analytics, Reporting, and dashboarding. - Familiarity with Agile and Scrum delivery methodologies in a consulting context. - Prior experience working in a client-facing consulting role managing multiple concurrent engagements. - Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities. Technical Skills - ServiceNow Platform: ITSM, CSM, HRSD, CRM, Data Foundations, Flow Designer, IntegrationHub - Scripting: JavaScript, GlideScript, AngularJS, HTML, CSS - Integration: REST APIs, SOAP, MID Server, Import Sets, Transform Maps - Tools: ServiceNow Studio, Update Sets, ATF (Automated Test Framework) - Methodologies: ITIL, Agile/Scrum, DevOps fundamentals

• Audit and analyze existing global repositories • Author high-quality technical documentation, SOPs, and troubleshooting guides • Drive the seamless migration of content into ServiceNow • Collaborate closely with subject matter experts worldwide • Define and track metrics to measure knowledge adoption and content health

Role Description Focus Group is looking for an Application Lead (ServiceNow CMDB) to take ownership of the strategic development, configuration, and optimisation of our ServiceNow platform. You’ll act as the subject matter expert for CMDB and CSDM, driving platform performance, data integrity, and continuous improvement while aligning closely with business goals and customer outcomes. - Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs. - Act as the technical authority for configuration data structure, classification, and integration across the organisation. - Lead platform configuration, administration, and release management across BAU and project work. - Design and optimise CMDB schema, data models, and workflows in line with best practice. - Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities. - Plan and execute release cycles, including upgrades, enhancements, testing, and documentation. - Collaborate with stakeholders across business and technical teams to gather requirements and deliver scalable solutions. - Act as the key liaison with ServiceNow partners and managed service providers. - Support onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption. Qualifications - Strong experience in ServiceNow platform administration, configuration, and release management. - Deep expertise in CMDB, including schema design, data modelling, and governance. - Solid understanding of CSDM principles and best practices. - Experience designing and optimising enterprise workflows and platform performance. - Strong stakeholder management skills, with the ability to translate technical concepts into business-friendly language. - Experience managing third-party vendors and driving delivery outcomes. - Analytical mindset with a focus on data architecture and continuous improvement. - ServiceNow Certified System Administrator and Certified Implementation Specialist (Discovery). - Good knowledge of ITIL and configuration management best practices. Requirements - ServiceNow Certified Application Developer (CAD) or Technical Architect (CTA) - Nice to have. - Experience with ServiceNow ITOM suite - Nice to have. - Background in platform performance tuning and optimisation - Nice to have. - Experience in complex environments (e.g. telecoms, managed services, SaaS) - Nice to have. - Strong understanding of enterprise data architecture and modelling - Nice to have.