Role Description As a Senior Product Support Engineer , you will own complex technical escalations across one of our core product verticals, either non-integrated products or integrations, depending on your profile. You are the connection point between Customer Operations and Engineering, the person who figures out what is actually wrong and either fixes it or gets it to the right team. You have minimal direct customer contact, but every resolution you own directly shapes their experience. What you will do - Lead the investigation and resolution of complex product escalations, driving them to a conclusion or escalating with a clear root cause. - Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers. - Mentor team members on technical approach and share knowledge across the team. - Own technical documentation in Confluence that enables Customer Operations to solve more independently. - Work closely with Engineering and Product teams to align on root causes and prioritize fixes. - Spot patterns in recurring issues and propose structural fixes that reduce future volume. - Contribute to the team's automation and AI tooling layer, building workflows that make the whole team more effective. Qualifications - 3+ years of proven experience in a product support or engineering role. - Able to read, debug, and work with Python and SQL using AI tools. - Comfortable working with AI-assisted workflows (Claude Code or equivalent). - Hands-on experience with support and documentation tools like Jira and Confluence. - Exceptional troubleshooting skills and analytical thinking, comfortable working across unfamiliar systems and products. - Clear and effective communication, capable of translating technical details for both technical and customer-facing audiences. - You take ownership of escalations without waiting to be told, and you know when to pull others in. - You care more about getting to the root cause than closing the ticket. - Fluency in English, both written and spoken. Requirements - Experience writing Python, beyond reading and debugging. - Experience building or maintaining AI-assisted workflows or automations in a support or engineering context. - Experience with JavaScript. - Advanced experience with Jira and Confluence, such as creating automation rules or custom reporting. - Familiarity with Looker for reporting and data insights. - Familiarity with the hospitality industry or hotel technology landscape. - Understanding of hotel related data or PMS systems. Benefits - Flexible working environment: Work from home or at one of our global offices. - Flexible time off: Autonomy to manage your work-life balance. - Alan Healthy benefits: 160€/month for food or nursery. - Payflow App: Access your earned salary in advance at no cost to you. - Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. - Wellbeing support: Subsidized up to 80% ClassPass subscription. - Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents. - Collaborative team: High-bar, friendly, creative, and passionate colleagues. - Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. - Impactful work: Shape products relied on by 85,000+ users worldwide. - Competitive compensation: Proactively maintained to value your work. - Referral bonuses: Earn rewards for bringing in new talent.

Role Description We are seeking a Proposal and Estimating Engineer to be responsible for proposal and estimate development for industrial automation solutions in the Consumer Products, Food and Beverage, Life Sciences, and Material Handling industries. Our projects span the range from simple PLC upgrades through full automation solutions featuring Allen Bradley, Siemens, AVEVA, Ignition, and custom software solutions. You will also work with the Business Development Management team and others to improve methods, tools, and processes to standardize (or systematize) and improve proposal and estimating development for the entire business unit. - Prepare work to be estimated by reviewing requests for proposals (RFP), engineering drawings, specifications, and related documents. - Meet with customers to review the technical scope and engineering requirements. - Develop estimates by identifying labor, material, travel expenses, and time requirements by studying RFPs, engineering drawings, specifications, and related documents. - Compute costs by analyzing labor, material, and time requirements. - Resolve discrepancies by collecting and analyzing information. - Work closely with E Tech engineers and project managers to refine estimates. - Present prepared estimate by assembling and displaying numerical and descriptive information. - Create proposal document by entering scope, deliverable, schedule, risk, and clarification information from the estimate into existing proposal template. - Prepare special reports by collecting, analyzing, and summarizing information and trends. - Maintain cost database by entering and backing up data. - Maintain technical knowledge by attending educational workshops and reviewing technical publications. - Work remotely within EST and travel < 15%. - Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates. Qualifications - Bachelor’s degree in Engineering or equivalent work experience. - 5+ years of Industrial Automation experience directly related to design, controls, programming, and electrical engineering. - Extensive experience using Company methods, tools, and processes specific to estimating and proposal management standards. - Extensive Excel / Spreadsheet Experience. - MS Project Experience is a plus. - Understanding of ERP / Project Costing Systems and parametric estimation tools. - Demonstrated ability to read, understand, and interpret drawings, specifications, technical documentation as well as RFP/RFQ documentation. - Strong written and verbal communication skills. - A DNA comprised of collaboration and teamwork. Benefits - 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry. - Prompt enrollment into Medical, Dental, and Vision benefits. - Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off. - Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities.

• Design, build, test, and deploy SuiteScript 2.x solutions following structured Dev/Test/Prod environment practices • Lead the development and maintenance of NetSuite customizations, including scripts, records, fields, workflows, and integrations, with a focus on scalability and best practices • Contribute to the expansion and optimization of HALO’s NetSuite instance by supporting subsidiary onboarding and continuous system improvements • Collaborate with internal stakeholders and implementation partners to turn business requirements into well-architected technical solutions • Contribute to the design and implementation of a CI/CD process for NetSuite development • Ensure strong documentation practices for all customizations, integrations, and processes • Participate in regular code reviews to ensure quality, performance, and adherence to standards • Develop and enforce coding standards for NetSuite development to promote maintainability, scalability, and long-term system health • Stay current with NetSuite updates and best practices, and share relevant insights or recommendations to support continuous improvement

Role Description We are seeking a Junior Support Engineer to join a growing technical team supporting customers across the life sciences industry. This role is ideal for an early-career software engineer who enjoys debugging, problem-solving, and working directly with customers to resolve technical issues. As the first line of technical support, you will: - Investigate customer-reported issues and diagnose bugs. - Implement fixes across the application stack and communicate solutions clearly and professionally. - Work with modern technologies including Next.js, React, Node.js, Supabase, and TypeScript. - Collaborate closely with product and engineering teams. This is an excellent opportunity for someone looking to grow their software engineering career while gaining hands-on experience in customer-facing technical support. Qualifications - Basic experience with JavaScript and TypeScript development. - Familiarity with modern web technologies including Next.js, React, Node.js, SQL databases, and Supabase. - Strong debugging, troubleshooting, and problem-solving skills. - Excellent written English communication skills with the ability to explain technical concepts clearly to customers. - Comfortable communicating directly with customers and handling technical issues professionally and empathetically. - Ability to work independently, take ownership of tasks, and manage priorities with minimal supervision. - Strong attention to detail and a willingness to learn new technologies and tools quickly. - Experience using AI-assisted development tools such as Cursor or similar IDE tools is advantageous. - Previous customer support or technical support experience is preferred. - Experience contributing to production applications or independently shipping software features is a plus. - Understanding of software testing, troubleshooting methodologies, and root-cause analysis is beneficial. Requirements - Successfully diagnose and resolve customer issues accurately and efficiently. - Deliver high-quality bug fixes with minimal oversight while maintaining code quality standards. - Communicate technical problems, resolutions, and next steps clearly to both customers and internal teams. - Provide professional, calm, and customer-focused support, particularly during high-pressure situations. - Contribute to internal documentation, runbooks, and knowledge bases to reduce recurring issues and improve team efficiency. Benefits - 💻 Fully Remote: Work from anywhere with international teams. - 🤝 Peer Community: Connect with high-performing sales professionals in our network. - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement. - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.