• Own instructor scheduling across 90+ instructors and active certificate programs, ensuring every cohort has the right instructor at the right time • Coordinate sub coverage when instructors are unavailable, maintaining continuity for students • Handle invoice operations — reviewing, processing, and tracking instructor invoices accurately and on time • Own cohort setup operations, ensuring every program is configured and ready to launch without friction • Serve as the operational point of contact for instructors, fielding questions and resolving scheduling issues as they arise • Coordinate and support a network of 1099 coaches who provide first-line support to Stepful students • Lead onboarding of new coaches and drive continuous improvement and best practice sharing to ensure communication reflects Stepful's supportive tone • Meet weekly 1:1 with coaches to review student load, provide actionable feedback, and support their development • Assess coach quality and provide constructive guidance on how they can best support students • Track student, cohort, and partner-level outcomes — including retention, graduation, certification, externship placement, and job placement rates • Run weekly or biweekly cohort-specific task force meetings to assess progress and hit success metrics • Proactively maintain data and reports to support the client success team • Communicate with enterprise partners on student progress

• Lead the entire lifecycle (Concept to Commercialization) of complex, high-impact clinical assay development projects. • Ensure projects align with strategic objectives, adhere to budgetary constraints, and meet all deadlines. • Guide and motivate cross-functional teams throughout the product development process. • Define comprehensive project scope, goals, deliverables, and resource requirements. • Develop detailed project plans, consistent with the Tempus Product Development Process, utilizing approved project management software and tools. • Establish project milestones and maintain strict adherence to timelines and quality standards. • Review, confirm, and ensure the completeness of all project outputs, deliverables, and documentation. • Create accurate project cost estimates, control expenditures, and manage financial reporting. • Proactively identify, analyze, and mitigate potential project risks and resolve critical issues. • Serve as the primary point of contact, delivering regular, clear status reports to senior leadership and project stakeholders.

• Take ultimate ownership for AI program strategy, roadmaps, and success metrics, ensuring they are fully aligned with business goals and senior leadership expectations; • Lead end-to-end delivery of multiple complex AI initiatives (LLM-powered products, automation, analytics), ensuring all projects meet scope, budget, and quality standards; • Translate ambiguous business problems into clear technical workstreams and architectures, collaborating directly with data scientists, ML engineers, and software engineers; • Establish and own program governance, including operating rhythms, steering committees, risk/issue management, and high-level executive communications; • Drive solution design reviews and provide technical oversight, challenging approaches where needed to ensure the robustness, scalability, and security of AI solutions; • Embed responsible and ethical AI practices into program design, focusing on data privacy, bias mitigation, model monitoring, and human-in-the-loop workflows; • Manage vendor and partner relationships (cloud, model providers, integrators), including technical evaluations, contracts input, and performance management; • Lead and mentor cross-functional teams (PMs, tech leads, data scientists), fostering a high-performance delivery culture and driving continuous process improvement.

Role Description The Health and Reentry Project (HARP) is seeking a detail-oriented and proactive Program and Operations Assistant to support the needs of our growing team. Reporting to the Chief Operating Officer, the work of this core team member will be essential to keeping HARP's programs, processes, and schedules running smoothly. This is a great opportunity for someone who thrives in a fast-paced, high-impact environment, takes pride in staying organized, and wants to contribute to meaningful work at the intersection of health care and public safety. Responsibilities - Scheduling: - Manage the schedule of HARP Executive Director and other executive team members - Coordinate meetings for HARP team members, key consultants, and advisory bodies - Meetings & Events: - Take meeting notes and track key follow-up items - Manage logistics for in-person and virtual meetings and events - Support travel planning for HARP team members, including booking of air travel and hotel accommodations and supporting submission of expense reports - Internal and External Communication: - Support onboarding of new vendors, consultants, and staff - Communicate with HARP’s Board of Directors and Advisory Committee as well as external partners and stakeholders - Operations: - Maintain organizational documents (e.g. charters, organization charts, etc.) - Manage internal project management and tracking tools (e.g. contact lists and tools for tracking key conferences, events, and accomplishments) - Support development and implementation of operational policies and procedures - Other administrative support as needed Qualifications - 3+ years of experience working in an administrative or operations capacity; nonprofit, policy, or government experience required - Outstanding organizational skills and a track record of working independently on projects while supporting team projects and collaborative work - Maintain confidentiality and handle sensitive information with discretion - Proficient with Google suite, Microsoft Office, Zoom, and LinkedIn - Experience with Asana or similar project management tools - Ability to communicate with a broad range of stakeholders including senior-level professionals, national experts, policymakers with a range of political perspectives, people who have been incarcerated, and staff who have worked in corrections, among others, with a high level of professionalism - Interest and/or experience, including lived expertise, in policy related to incarceration, corrections, public safety, and/or the role health care plays for people who are leaving incarceration - Capable of working in a fast-paced, deadline-driven, growth-oriented, remote work environment - Ability to travel for occasional in-person staff meetings Benefits - $55,000-70,000 commensurate with experience and may be adjusted based on the candidate's location - HARP offers a competitive benefits package including medical, dental, vision, 401K, and more Location Remote, with expectation of availability during EST business hours.