• Analyze and maintain ADP and Peoplesoft applications with focus on payroll functionalities. • Analyze business requirements and translate them into technical specifications. • Customize and configure ADP and PeopleSoft HCM applications, including payroll, to meet organizational needs. • Perform system upgrades, enhancements, and patches to ensure optimal performance. • Collaborate with cross-functional teams to integrate ADP and PeopleSoft HCM with other enterprise systems. • Troubleshoot and resolve technical issues related to payroll processing payroll systems. • Conduct unit testing, system testing, and user acceptance testing to ensure quality deliverables. • Provide technical support and training to end-users as needed.

• Manage account and partner responsibilities for selected accounts in assigned territory. • Provide the optimum combination of hardware, software, and services to meet complex customer needs. • Play a role in the development of the bid, proposal, and presentation of the solution to the prospect. • Provide specific solutions/technology/product/technical and sales support for accounts in assigned territory. • Deliver technical presentations to customers, partners, and potential prospects. • Manage channel partners to help drive business and deliver demand generation events. • Develop account relationships over time to continue to deliver advice to the customer and identify additional opportunities; maintain and manage a sales pipeline and forecasts against regional goals. • Possess competitive knowledge including solution, technology, and product offerings. • Provide consultative support to key internal/external stakeholders in assigned territory. • Use in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. • Assists the sales staff in assessing potential application of company products to meet customer needs. • Prepare detailed product specifications for the development and implementation of customer products/applications/solutions. • Create detailed design and implementation specifications for complex products/applications/solutions. • Build a proof of concept based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. • Provide consultation to prospective users and/or product capability assessment and validation.

• The Business Analyst/Systems Analyst engages business stakeholders, federal health clients, data science, and engineering teams. • This role is responsible for eliciting, documenting, and managing both business requirements and system requirement specifications to ensure solutions are traceable, testable, and aligned with federal health objectives. • The Analyst leads development of Business Requirements Documents (BRD) and System Requirement Specifications (SRS), translates vision and business intent into business and technical specifications, as well as collaborating closely with engineering teams on backend data pipelines, analytics workflows, and system integrations. • The role supports functional and non-functional traceability (FTM/Non-FTM), test planning, and validation to ensure regulatory readiness, auditability, and operational success. • This position is essential to ensuring shared understanding across stakeholders and enabling scalable, governed delivery within ICA’s federal health initiatives

• Manage IT infrastructure and service requests • Perform backups of systems and network devices • Administer and maintain Active Directory (users, groups, GPOs, policies) • Provide L2/L3 support for help desk and infrastructure issues • Manage and troubleshoot Windows Server environments • Support technologies including DFS, Terminal Servers, Hyper-V, IIS, SCOM, and File Servers • Oversee and troubleshoot VMware infrastructure • Manage and support Citrix XenApp / XenDesktop 7 environments • Configure and maintain NetScaler policies • Install, configure, and troubleshoot XenDesktop 7 • Support hosted shared desktops and persistent/non-persistent VDI • Work with DNS, DHCP, Certificate Authority, and RADIUS servers • Collaborate with cross-functional teams to ensure system stability