• Owning the direct buyer relationship with Yodobashi Camera as our primary retail launch partner. • Managing and growing the Nex Playground Amazon Japan account, including product listings, A+ content, promotional placements, and advertising. • Negotiating shelf space, promotional placements, co-op marketing budgets, and trade terms directly with retail buyers. • Serving as Japan’s local execution lead for supply operations — monitoring inventory levels, coordinating replenishment, and managing logistics issues on the ground. • Driving sell-through performance through data-driven account management, forecasting, and inventory planning. • Serving as the Japan-side counterpart to the US Retail Strategy and Supply Chain teams.

• Lead website development projects across multiple brands from planning through launch. • Coordinate developers, designers, and external contractors to ensure successful project delivery. • Oversee quality assurance (QA/UAT), website performance, mobile optimization, and ongoing improvements. • Support conversion rate optimization (CRO) initiatives across digital properties. • Oversee the implementation, optimization, and integration of business systems and operational tools. • Identify operational bottlenecks and implement scalable process improvements. • Develop and maintain SOPs and documentation for recurring workflows. • Manage relationships with technology vendors and service providers. • Identify opportunities to implement AI and automation across business operations. • Evaluate and deploy new AI tools that improve efficiency and scalability. • Promote AI adoption and operational best practices across the organization. • Continuously improve workflows through automation initiatives. • Lead cross-functional projects involving operations, development, marketing, fulfillment, and design. • Manage project timelines, priorities, and contractor performance. • Maintain project visibility and accountability across multiple initiatives. • Provide regular operational updates and recommendations to executive leadership.

• Owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs. • Ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale. • Serves as the central owner of talent execution and quality. • Manage a small team and partner closely with program leadership and support operations functions. • Design strategy for onboarding, training, and readiness processes for mentors and live instructors. • Ensure consistent performance management, QA, and remediation standards across programs. • Create systems to identify performance risks and lead improvement plans. • Own talent capacity planning to support cohort launches and ongoing delivery across all programs. • Drive sourcing strategy, execution, and hiring workflows for new course talent roles. • Build and maintain scalable talent ops processes and documentation for the team.

Role Description At Tutor Me Education, our Educational Operations Specialists are the operational backbone of our student success programs. In this role, you'll ensure that students, families, educators, and school district partners receive an exceptional experience through proactive coordination, seamless execution, and outstanding service. This role is ideal for someone who thrives in a fast-paced remote environment, enjoys balancing multiple priorities, and takes pride in delivering an outstanding customer experience. What you'll do: - Educational Program Operations - Coordinate the daily operations of virtual tutoring programs from enrollment through completion. - Manage instructor and student schedules to maximize attendance, efficiency, and program utilization. - Monitor live tutoring sessions to ensure quality, attendance, and operational excellence. - Track student academic progress and identify opportunities for additional support. - Ensure accurate execution of academic programs, operational initiatives, and company standards. - Maintain detailed, accurate records across operational systems. - Student & Family Success - Deliver exceptional service and support to students, parents, and families. - Build trusted relationships through proactive communication and timely follow-up. - Resolve scheduling challenges and customer concerns with professionalism and empathy. - Conduct regular progress conferences with partner program directors, reviewing student outcomes, adjusting academic plans, and supporting enrollment renewals. - Serve as a knowledgeable and dependable point of contact throughout the student journey. - Operational Excellence - Support Regional Operations through administrative coordination, scheduling, reporting, and data management. - Manage multiple priorities while consistently meeting deadlines and service standards. - Maintain compliance with company policies, operational procedures, and applicable regulations. - Identify opportunities to improve processes, efficiency, and customer experience. - Collaborate effectively with remote teammates, instructors, and school district partners. - Additional Responsibilities - Contribute to special projects and operational initiatives as business needs evolve. - Take ownership of assigned responsibilities and continuously seek ways to improve program outcomes. Qualifications - Bachelor's degree. - 2–4 years of experience in education operations, customer success, program coordination, academic services, or a similar operational role. - Experience working successfully in a remote or virtual work environment. - Excellent written and verbal English communication skills. - Strong organizational skills with exceptional attention to detail. - Demonstrated ability to manage multiple priorities in a fast-paced environment. - Strong problem-solving and critical thinking skills. - Proven ability to build positive relationships with customers, families, and cross-functional teams. - Comfortable working independently while collaborating effectively across remote teams. - Highly adaptable with the ability to prioritize changing business needs. - Proficiency with Microsoft Office, Google Workspace, and cloud-based business applications. Preferred Qualifications - Experience supporting K-12 education programs, tutoring organizations, or school districts. - Experience managing scheduling, workforce coordination, or educational operations. - Experience working with CRM, student information systems, or scheduling platforms. - Bilingual (English/Spanish) is a plus. Benefits - Fully Remote! - PTO - Etc.