• Add sliders, promotional banners, and other types of content to the website; • Check proper content display across all devices and resolve issues promptly; • Write content in English and make translations with AI tools when needed; • Monitor content performance; • Collaborate closely with CRM, Casino, and Sports teams on adding content and making updates; • Handle other tasks related to content creation and updating.

• Serve as the primary content editor and quality assurance lead for new business proposals, ensuring clarity, consistency, and strategic alignment throughout. • Edit proposals with true editorial judgment: strengthen narrative flow, sharpen positioning, improve differentiation, and align recommendations to client goals. • Elevate persuasive writing across proposals by improving logic, prioritization, and impact, ensuring proposals are compelling to executive decision-makers. • Bring a creative writer’s sensibility to language, structure, and storytelling, transforming rough inputs into crisp, confident, human content. • Identify gaps, redundancies, or inconsistencies in messaging, case studies, and recommendations, and proactively recommend improvements. • Select, tailor, and refine case studies and supporting proof points to clearly demonstrate relevance and outcomes. • Partner with account leads, subject matter experts, and senior leadership to pressure-test ideas, sharpen framing, and strengthen the “why now” narrative. • Use AI strategically to accelerate drafting, improve options, and iterate quickly, while applying human editorial standards to ensure nuance, credibility, and originality. • Demonstrate strong PowerPoint judgment with an eye for clean design: improve slide hierarchy, layout, pacing, and clarity so the deck supports the story and drives the close. This role does not require graphic design, but it does require excellent taste and presentation discipline. • Manage multiple proposals simultaneously, prioritizing effectively across deadlines, stakeholders, and proposal complexity without sacrificing quality. • Maintain and improve proposal templates, content libraries, and editorial guidelines to raise overall quality and speed over time. • Apply learnings from wins, losses, and feedback to continuously improve proposal effectiveness and consistency.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow's AI + Data + Workflow Platform . This role sits at the intersection of experience design AI enablement business transformation - empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences. Key Responsibilities Lead discovery workshops to determine customers' challenges Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight. Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant). Advise customers on AI adoption best practices - privacy, governance, and user trust (Now Assist Guardian, AI Control Tower). Lead design-thinking sessions with customers to reimagine workflows through agentic automation . Act as a trusted advisor on ServiceNow's AI roadmap , helping clients scale from pilots to enterprise-wide deployments. Scoping and delivering Proof of Concept/Proof of Value engagements with prospects Qualifications

• Create a variety of high-impact content assets, including blogs, web copy, social media posts, video scripts, ad copy, and emails to educate and engage audiences. • Synthesize data-driven stories for publication based on market trends. • Optimize content considering SEO, external media opportunities, and web traffic metrics. • Track, measure, and report on content performance to guide strategic improvements. • Collaborate with internal subject matter experts to produce content and develop thought leadership materials.