Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow's AI + Data + Workflow Platform . This role sits at the intersection of experience design AI enablement business transformation - empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences. Key Responsibilities Lead discovery workshops to determine customers' challenges Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight. Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant). Advise customers on AI adoption best practices - privacy, governance, and user trust (Now Assist Guardian, AI Control Tower). Lead design-thinking sessions with customers to reimagine workflows through agentic automation . Act as a trusted advisor on ServiceNow's AI roadmap , helping clients scale from pilots to enterprise-wide deployments. Scoping and delivering Proof of Concept/Proof of Value engagements with prospects Qualifications

• Create a variety of high-impact content assets, including blogs, web copy, social media posts, video scripts, ad copy, and emails to educate and engage audiences. • Synthesize data-driven stories for publication based on market trends. • Optimize content considering SEO, external media opportunities, and web traffic metrics. • Track, measure, and report on content performance to guide strategic improvements. • Collaborate with internal subject matter experts to produce content and develop thought leadership materials.

At Everway, our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role We are seeking a Senior Academic Content Author to research, develop, and author high-quality educational content across various formats, including articles, lesson plans, training materials, and assessments. This role requires a strong background in educational best practices, special education, and differentiation, and requires writing, and leading collaboration with subject matter experts (SMEs), designers, and other stakeholders. The ideal candidate is an experienced detail-oriented writer with a passion for creating engaging and effective learning experiences. Key Responsibilities Content Authoring & Development - Independently write and revise educational materials such as lesson templates, texts, student activities, lesson plans, training guides, assessments, and other instructional resources, acting as a lead writer as needed on projects. - Review written/generated content with an expert lens for instruction of neurodiverse populations, using AI tools. - Research, apply and share evidence-based practices supporting learning in neurodiverse populations - Ensure content aligns with learning objectives, instructional best practices, and curriculum standards. - Develop engaging, learner-centered content that accommodates a variety of neurodiversities. - Author assessments, quizzes, and student tasks that reinforce learning objectives and provide data for progress monitoring. - Maintain a consistent tone, voice, and style across all content. - Adhere to accessibility and inclusivity standards to ensure content meets diverse learner needs. Collaboration & Stakeholder Engagement - Work closely with managers, reviewers and subject matter experts (SMEs) to ensure accuracy, relevance, and depth of educational content. - Collaborate with instructional designers and digital design teams to enhance content with visuals, interactivity, and multimedia elements. - Coordinate to align content with learning objectives and program goals. Project Management & Quality Assurance - Implement priority planning to manage multiple content projects simultaneously while meeting deadlines. - Identify and share out roadblocks to support visibility on project progress. - Conduct content reviews and revisions to ensure clarity, accuracy, and effectiveness. - Stay updated on industry trends, educational research, and best practices to continuously enhance content quality. - Maintain content databases, style guides, and documentation for consistency across materials. Additional Responsibilities: - Participate and/or lead training sessions and professional development to enhance authoring skills. - Conduct content audits, updates, and maintenance to ensure materials remain current and effective. Essential Criteria - 3+ years of experience in content writing, instructional design, or educational publishing. - Strong writing, editing, and proofreading skills with an eye for detail. - Experience working with subject matter experts and instructional designers. - Familiarity with instructional design principles and learning methodologies. - Ability to manage multiple projects and meet deadlines in a fast-paced environment. - Strong research and critical thinking skills. Desirable Criteria - Bachelor’s degree in Education, Instructional Design, English, Communications, or a related field. - Knowledge of and experience with AI generated content - Experience teaching students who have complex learning needs. - Experience creating e-learning content or online course materials. - Knowledge of accessibility standards (e.g., WCAG) and inclusive learning design. - Familiarity with Learning Management Systems (LMS) and digital learning platforms. - Understanding of curriculum standards and pedagogical approaches. Please submit your application on our website by Friday March 6, 2026 Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice

• SEO Optimization: Ensure all content is finely tuned for search engine optimization, following our latest methodology in SEO innovation. Consistently discover and propose new, out-of-the-box approaches to leveraging SEO for growth. • AI Growth Strategist: You’ll spearhead content growth initiatives by leveraging cutting-edge AI developments and strategies to increase the discoverability, engagement and reach of our content across various platforms. • Strategic Collaborator: You’ll work hand-in-hand with the marketing team to devise and deploy content strategies that align with our brand's goals and objectives. • Content Aficionado: You’ll constantly challenge the status quo and craft compelling, insightful, and engaging content for a variety of channels, including but not limited to blog posts, website copy, email newsletters, and social media posts, that captivate our audience. • Insights and Trends Mogul: Dive deep into research to unearth insights and trends that align with our audience and company vision to keep our content fresh and relevant. • Storytelling Copywriter: Write clear, concise, and informative copy with a personality that mirrors our brand voice and makes a mark on our target audience, driving engagement and action.