• Partner Management: Monitor and implement DSP policy changes; First point of contact for operational matters internally and externally • Catalog & Release Management: Oversee releases, ensure metadata accuracy, manage compliance, handle errors, coordinate platform delivery and backend administration • Claims & Issue Resolution: Investigate and resolve incoming claims efficiently and accurately across platforms • Key Account Support: Support key accounts through meetings, strategic oversight, internal coordination, and release assistance • Artist & Label Onboarding: Guide artists and labels through the onboarding process, address questions, gather feedback, and provide hands-on support

• Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis • Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others. • Collaborate with students to develop a plan for safety and recommend next steps. • Initiate follow-up calls to check on client welfare and encourage service linkage. • Maintain clinical documentation, ensuring detailed and accurate logging of user sessions.

• Supporting the Studio Relations & Legal/Business Affairs team through title rights management, legal coordination, and project support. • Providing administrative and organizational support across the Studio Relations department. • Maintain, and quality-check the Global Title Database, including studio titles and associated rights. • Assist with legal research and project support. • Support NDAs, simple amendments, contract trackers, key dates, and database updates. • Review and update SharePoint contract summaries and internal trackers. • Prepare and format presentation materials, guidance notes, and internal documentation. • Provide ad-hoc support on Studio Relations initiatives and cross-team projects. • Liaise with internal teams and external studio contacts to ensure accurate and timely updates. • Provide administrative support across the Studio Relations department, helping to keep workflows, documentation, and processes running smoothly. • Assist with calendar coordination, meeting scheduling, and logistics for the team as needed. • Prepare meeting agendas, notes, and follow-ups when required. • Act as a reliable point of contact for internal coordination and information flow within the team. • Handle general administrative tasks such as document management, record-keeping, and internal trackers. • Support development and maintenance of employee training records and materials. • Assist with contacting licensees regarding potential license violations, as directed.

• Engage with 100% warm transfer leads from motivated homebuyers and refinancers • Consult with borrowers to understand their needs and present loan options • Use our state of the art technology to qualify and close loans quickly • Build long-term relationships for future referrals and repeat business • Collaborate with in-house processors and underwriters for fast closings • Meet or exceed monthly sales goals and conversions.