• You conduct individual 1:1 coaching sessions as part of our AVGS measures under § 45 SGB III and support participants in professional reorientation, activation, and labor market integration. In particular, you support: • Analysis of the individual starting situation, strengths, and development areas • Development of realistic career perspectives and concrete next steps • Goal setting, motivation work, self-organization, and strengthening of personal responsibility • Activation of participants from diverse backgrounds, life situations, and previous experience • You professionally prepare participants for application processes and entry into the labor market. This includes in particular: • Creation and optimization of CVs, cover letters, and digital profiles • Development of suitable application strategies for different target roles • Preparation for interviews including simulations, feedback, and argumentation training • Teaching modern application methods via job boards, LinkedIn, and professional networks • You ensure complete and compliant documentation of coaching processes and contribute to the further development of our formats. This includes in particular: • Documentation of coaching content, progress, goal attainment, and attendance • Compliance with internal quality standards as well as AVGS/AZAV requirements • Collaboration with administration, quality management, education operations, and program management • Participation in the development of digital coaching materials, methods, and processes • If your capacity is not fully utilized by AVGS coachings, you additionally support participants in our education voucher (Bildungsgutschein) training programs. This includes in particular: • Career counseling and application support for training participants • Matching participant profiles with suitable positions or employers • Support in placing graduates into suitable positions • Coordination with specialist departments, program management, and relevant interfaces.

• Execute an effective and innovative sourcing strategy to identify exceptional talent • Conduct complex internet searches using a wide range of search engines, social media, direct/cold calls, networks, directories and recruitment tools and databases • Dedicatedly network and build robust candidate pools for a span of positions and locations • Conduct phone interviews and assess candidates against client position requirements and organization culture fit • Maintain strong client and candidate relationships and happiness • Update and maintain administrative responsibilities such as applicant tracking system data entry and reports • Participate in special projects as assigned

• Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. • Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. • Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. • Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of: intensive assessment/evaluation of condition, at-risk education based on members’ identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement. • Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. • May identify, initiate, and participate in on-site reviews. • Serves as member advocate through continued communication and education. • Promotes enrollment in care management programs and/or health and disease management programs. • Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members. • Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. • Utilizes allocated resources to back up review determinations. • Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). • Participates in data collection/input into system for clinical information flow and proper claims adjudication. • Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal). • Maintains current knowledge of contracts and network status of all service providers and applies appropriately. • Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.

• Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members • Monitors services and implements plans, to include member goals • Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions • Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits • Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions • Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans • Promotes enrollment in care management programs and/or health and disease management programs • Provides appropriate communications regarding requested services to both health care providers and members • Performs medical or behavioral review/authorization process • Ensures coverage for appropriate services within benefit and medical necessity guidelines • Utilizes allocated resources to back up review determinations • Identifies and makes referrals to appropriate staff • Participates in data collection/input into system for clinical information flow and proper claims adjudication • Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies • Maintains current knowledge of contracts and network status of all service providers