Associate Director, Field Launch, Change Surge
Location
United States
Posted
1 day ago
Salary
$145.6K - $270.4K / year
Seniority
Senior
Job Description
Associate Director, Field Launch, Change Surge
Kerr Dental
• Provide surge execution support for launches, major tool/process releases, and high-impact organizational changes, ensuring clear sequencing, ownership, and follow-through. • Translate launch/change plans into practical field actions (readiness tasks, cutover steps, stabilization activities), ensuring clarity on who does what by when. • Identify cross-team dependencies and readiness risks early (training gaps, workflow breaks, operational constraints) and drive mitigation actions with owners. • Support cutover planning and go-live readiness, including readiness checklists, field-facing timing clarity, and escalation pathways for high-severity issues. • Coordinate hypercare mechanics during launch/change windows to ensure rapid triage, clear ownership, and timely resolution of field-impacting issues. • Drive rapid stabilization by tracking issues through to closure and ensuring recurring problems are addressed with root-cause fixes, not repeated workarounds. • Partner across teams to align execution details (timelines, readiness expectations, support model) and reduce last-minute churn during launch windows. • Maintain an integrated view of launch/change readiness signals and surface actionable watch-outs to execution leadership. • Capture lessons learned and convert them into improved readiness playbooks, templates, and standard operating patterns.
Job Requirements
- Bachelor’s degree required from 4-year college or university
- 6+ years’ of experience in field operations, launch execution, program delivery, or execution-focused roles within complex, matrixed organizations.
- Demonstrated ability to operate effectively in high-intensity environments with competing priorities and tight timelines.
- Strong execution discipline, coordination skills, and ability to translate plans into clear actions and closures.
- Excellent stakeholder management and communication skills, including ability to drive alignment without direct authority.
Benefits
- health, life and disability benefits
- 401(k) with company contribution and match
- generous time off package including vacation, personal days, holidays and other leaves
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