• Own execution planning and alignment for initiatives that span multiple Therapeutic Areas or do not sit within a single TA • Coordinate execution across enterprise and system accounts (e.g., IDNs), ensuring consistent prioritization and engagement approach • Serve as the primary owner for enterprise-level execution challenges and escalations that fall outside TA boundaries • Ensure execution plans are forward-looking, anticipating future needs rather than reacting to current issues • Shape cross-TA initiatives upstream, ensuring sequencing, readiness, and dependencies are clearly defined before execution • Identify emerging system-level risks and misalignments and proactively drive resolution • Align stakeholders across Therapeutic Areas and functions to ensure enterprise-level consistency • Resolve conflicts in priorities, timing, or execution expectations across TA boundaries • Own resolution of complex cross-TA execution issues requiring enterprise-level coordination • Drive structured issue management, ensuring clarity of ownership and follow-through

• Ensure end‑to‑end execution outcomes are owned and delivered across assigned Therapeutic Areas through a team of Field Execution Leads, spanning steady‑state operations, launches, and enterprise change initiatives • Hold Field Execution Leads accountable as the single points of execution ownership for their assigned Therapeutic Areas, ensuring priorities are delivered with clarity, sequencing, and follow‑through • Oversee execution health across Therapeutic Areas, identifying systemic risks, recurring friction, and execution breakdowns that require intervention beyond a single TA • Ensure Field Execution Leads accurately interpret execution health and drive timely decisions and corrective actions based on standardized business review outputs • Ensure escalation paths, decision rights, and governance are applied consistently, and that execution issues are resolved once and at the system level, rather than repeatedly across TAs • Partner with planning, enablement, and infrastructure teams to ensure execution prerequisites (processes, tools, training, sequencing) are consistently validated prior to field deployment across Therapeutic Areas • Serve as a senior execution partner to Therapeutic Area leadership, reinforcing a shared enterprise execution system while preserving TA‑specific priorities and constraints • Lead, coach, and develop a team of Field Execution Leads, setting clear expectations for execution ownership, decision discipline, and accountability • Calibrate execution judgment across the team, ensuring consistent standards for escalation, risk management, and resolution

• Oversees the Science program for WWF’s Great Plains Program. • Manage a high performing team of 2-4 staff members, facilitating good communication and collaboration. • Works with Science team in developing, implementing and evaluating strategies, priorities, budgets, and timelines. • Develop, build, and maintain partnerships within the science community for grassland conservation goals. • Coordinate with WWF Policy & Government Affairs, and external partners to advocate policies for grassland conservation. • Serves as part of GP’s leadership team to improve existing conservation projects and build team cohesiveness. • Lead fundraising efforts for program goals and objectives, and engage with funders as necessary.

Role Description The Director, Customer Success is responsible for managing assigned customers and supporting all aspects of customer management activities. This role is accountable for customer satisfaction and value realization as measured by gross and net revenue targets, contract renewal, and referrals for expansion opportunities. The Director, Customer Success will collaborate with colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development, and Marketing, as appropriate, to serve the needs of customers. - Adopt and utilize resources provided to proactively monitor and manage customer outcomes and success, including: - Gainsight - Salesforce - FinThrive Analytics - Capture and track customer value metrics and targets to demonstrate achievement of metrics/results and return on investment (ROI). - Create an account plan and customer growth strategy in collaboration with Sales Executives. - Internally document at-risk mitigation plans. - Provide leadership with regular updates on assigned customer status, leveraging internal tools to support red/yellow/green status reporting. - Own the role of Director, Customer Success as a key driver of customer satisfaction and performance. - Accept responsibility and accountability for responding to all assigned customer issues and tasks. - Take full responsibility for the account in customer satisfaction, communication, and escalation when needed. - Assure satisfaction among customer groups by monitoring and responding appropriately to outcomes and feedback. - Identify opportunities for operational and process improvements related to utilization and integration. - Manage all renewals and maintain accurate listings of contract expiration dates and notification requirements. - Protect existing revenue through monthly analysis of revenue variances. - Serve as the internal escalation point for issues regarding customer contracts or invoices. - Conduct annual reviews and quarterly pulse checks with customers. - Maintain a full understanding of internal control requirements within the area of responsibility and ensure proper change management protocols are followed. - Meet and exceed quarterly and annual customer revenue targets. - Comply with the renewal process and meet or exceed annual renewal targets. - Identify growth opportunities within the assigned customer base. - Secure and increase customer references. - Foster high response rates and positive KLAS and Net Promoter Score (NPS) results. - Ensure customer satisfaction, including ownership of value realization communication and management of customer expectations through primarily remote engagement with limited travel. - Manage escalations from assigned customers. Qualifications - Bachelor’s degree. - 3+ years of experience in Customer Success leadership, or within the revenue cycle management (RCM) function of a hospital. - Executive presence and strong presentation skills. - Ability to work autonomously, independently, and collaboratively within a team. - Strong written and verbal communication skills with the ability to synthesize complex issues into clear, simple messages. - Experience interfacing with both internal team members and external customers as part of a solutions-based team. - Proficiency in MS Office (Outlook, Word, Excel, PowerPoint). - Proactive self-starter with ownership mentality and strong drive. - Collaborative team player and quick learner. - Willingness to travel up to 40-60%. Requirements - Experience in healthcare revenue cycle management (RCM). - Knowledge of FinThrive products and services or competitive solutions. - Strong understanding of the healthcare industry, specifically revenue cycle management. - Experience using Gainsight. - Involvement with HFMA. Benefits - FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. - For the most up-to-date offerings visit finthrive.com/careers-benefits.