• Execute and continuously evolve our CRM strategy across the group • Design, build and optimise automated customer journeys across onboarding, retention, reactivation and loyalty • Deliver highly personalised, data-driven CRM campaigns that increase engagement, return traffic and clickouts • Partner closely with Product, Marketing and Compliance teams to create seamless customer experiences across every touchpoint • Use experimentation, A/B testing and AI-powered tools to continuously improve campaign performance, efficiency and quality • Increase player engagement through high-quality and localised copy

• Execute and continuously evolve our CRM strategy across the group. • Design, build and optimise automated customer journeys across onboarding, retention, reactivation and loyalty. • Deliver highly personalised, data-driven CRM campaigns that increase engagement, return traffic and clickouts. • Increase player engagement through high-quality and localised copy.

Role Description Amazon's North American Seller Business is seeking a results-driven and analytically minded Customer Success Manager II to join our Time Bound Account Management (TBAM) team. In this role, you will engage with US 3P unmanaged sellers, driving measurable improvements through consultative engagement, data-driven recommendations, and cross-functional collaboration. - Identify growth opportunities, build trusted relationships with seller decision-makers, and deliver tailored strategies that optimize inventory health, inbound operations, and fulfillment performance. - Operate with a high degree of autonomy, managing a pipeline of both proactive outreach and strategic account management engagements across a 30-90 day engagement window. - Engage with existing Amazon 3P sellers identified through data-driven opportunity analysis. - Develop and execute tailored strategies to optimize sellers' core inputs, including selection, pricing, and promotions. - Source promotional deals for High-Value Events (e.g., Prime Day, PBDD) and ensure seller inventory readiness to maximize event performance. - Partner with internal teams to resolve seller friction points and unlock growth opportunities. - Maintain accurate CRM records, log anecdotes using established frameworks, and contribute to team reporting and WBR metrics. Qualifications - 5+ years of successful enterprise-level sales, account management, or supply chain consulting experience, preferably in e-commerce, retail technology, logistics, or SaaS industries. - Demonstrated success exceeding output targets using a consultative, solutions-focused approach. - Experience coaching sellers or clients on operational improvements and upselling services into new markets. - Strong communication and presentation skills. - Advanced proficiency in Excel and data analysis tools. - A bachelor's degree is required. Requirements - Experience with strong project management skills and the ability to thrive in a fast-paced environment. - Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems. - Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products. - 4+ years of equivalent experience. - Pipeline management and forecasting. - English Proficiency. - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - Support for workplace accommodations or adjustments during the application and hiring process.

• Develop the Customer Success strategy and scale the team • Lead a growing team across four SaaS solutions in e-commerce • Responsible for operational management and ensuring efficient processes • Integrate newly acquired companies as part of acquisitions • Responsible for cross-functional projects and change initiatives