• Define and drive the global CNC post processors strategy for development, validation, and support • Ensure technical execution with defined standards, architecture, and quality expectations • Establish clear service-level commitments and monitor performance against agreed response times, resolution rates, and customer satisfaction benchmarks • Define, implement, and continuously improve efficient and scalable service delivery processes across all regions and customer segments • Promote operational best practices, process standardization, tooling adoption, and a culture of continuous service improvement • Identify and evaluate emerging technologies (e.g., AI-driven development) to determine their strategic fit, scalability, and readiness for integration within the global product portfolio • Guide teams on complex CNC platforms (multi‑axis, mill‑turn, Swiss‑type, advanced machine kinematics) • Act as escalation point for technically complex or high‑impact issues • Design the right global organization aligned with the long-term strategy and ensure teams’ skills are aligned with current and future needs • Lead, motivate, and develop global technical teams, fostering a high-performance, customer-centric, and accountable culture • Set clear objectives and expectations, provide coaching, conduct performance reviews, and ensure the team reaches its full potential • Support hiring, onboarding, and continuous capability development • Foster motivation, collaboration and develop teams across regions, cultures, and time zones • Promote consistency, efficiency, and reliability across global teams • Balance priorities to ensure to reach required technical quality and delivery commitments

Role Description As an Appointment Setting Manager / Patient Bookings Manager, you will oversee the company’s patient booking and appointment-setting function. You will be responsible for ensuring that referred patients are contacted, booked, confirmed, rescheduled when necessary, and efficiently allocated to pharmacists across different states. This role combines team leadership with hands-on operational coordination. - Monitor daily workflows - Manage appointment boards - Review staff performance - Resolve booking errors - Handle cancellations and reschedules - Coordinate pharmacist availability - Ensure accurate communication with patients, pharmacists, and clinics Qualifications - Strong operations and people management skills - Proven experience managing administrative support, appointment-setting, call center, healthcare booking, customer service, or remote teams - Excellent attention to detail - Strong communication, problem-solving, and decision-making skills - Comfortable managing KPIs, productivity metrics, service levels, performance targets, and team performance - Excellent organizational and time management skills - Experience working within structured processes, SOPs, and performance-driven environments - Strong verbal and written communication skills - Proven ability to build a positive team culture Requirements - Manage and support a remote appointment-setting/reception team - Run daily team meetings and review booking performance, errors, workflow changes, and priorities - Oversee patient booking workflows across Monday.com and Zanda - Ensure new referrals, follow-ups, declined patients, cancelled appointments, and patients requiring rescheduling are actioned correctly - Monitor upcoming appointments, appointment confirmations, pharmacist schedules, route efficiency, gaps, duplicate bookings, and missing information - Review emails, missed calls, Zanda messages, and reception tasks to ensure nothing is missed - Track staff KPIs including bookings, reschedules, cancellations not rebooked, inbound calls, net gain, and overall performance - Coach team members on errors, workflow compliance, patient persuasion, and appointment-setting quality - Coordinate pharmacist availability and identify areas where more pharmacist coverage is required - Maintain clean, accurate operational boards and ensure patient records are updated correctly Benefits - Excellent career opportunity for someone who takes extreme ownership - Opportunity to lead teams and improve processes - Play a significant role in the growth and success of a dynamic and growing company Company Description Our client is an Australian-based leading nationwide home medication review network that partners with GPs, pharmacists, and healthcare professionals to help patients optimize their medication use. The company organizes appointments with healthcare practitioners to help patients improve their health and better manage their conditions. Through comprehensive in-home medication reviews, our client provides personalized, convenient, and supportive care that improves patient health outcomes. Trusted by patients and healthcare providers across Australia, the company has earned a 4.9/5 rating for delivering reliable and compassionate service. As the company continues to grow, they are expanding their team in the Philippines and are looking for a passionate, proactive, highly motivated, and detail-oriented Appointment Setting Manager / Patient Bookings Manager to become a key leader within the business. Preferred Skills/Qualifications - Healthcare administration, medical scheduling, patient bookings, or healthcare support experience - Experience with Monday.com and Zanda or another similar tools

Role Description At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. The TOP Case Management Program Manager is an integral member of the TRICARE global Medical Team. The individual is responsible for managing the TOP Case Management Program to identify and support the management of the health care of individuals with high-cost conditions or with specific diseases or conditions for which evidence-based clinical management guidelines exist. The core and critical responsibilities of the role include: - Work collaboratively with superiors, peers, and other individuals in the completion of duties. - Ensure a high level of professionalism at all times when dealing with beneficiaries, colleagues, and TRICARE. - Ability to work within a remote team to actively drive a high level of service delivery. - Apply medical knowledge to high cost, unusual or complex requests for medical care. - Demonstrate written and oral communication skills to convey complex medical information. - Maintain an overview of any challenging or complaint cases and provide direction as required. Management of the TOP CMP - Establish, develop, standardize, and maintain quality of the TOP CMP. - Review all referred cases and provide determination regarding appropriateness of inclusion in the TOP CMP. - Allocate new cases to designated case managers for engagement and case management. - Monitor the case managers’ case assignment and workload distribution. - Hold regular meetings with the CMNs to facilitate case discussion and provide support. - Ensure TOP CMP cases are appropriately managed and provide case direction as required. - Promote and reinforce the need for evidence-based medical decision making. - Notify the MTF that the beneficiary has a qualifying diagnosis for case management. - Review and document case/cost savings due to the TOP CMP. - Work collaboratively with other business functions regarding identified billing and claims issues. Education - Provide TOP CMP induction and ongoing role specific education, support, coaching, and direction to the CMNs. - Provide TOP CMP education to other key stakeholders on an ad hoc basis. Client Interaction - Act as a subject matter expert regarding the TOP CMP. - Maintain a high level of client and procedural knowledge. - Participate in monthly TOP CMP case presentations to the TRICARE Area Office Medical Director/s and Nurses. - Present and participate in semi-annual surveillance audits. - Participate in any other client related duties as required. Reporting - Track and trend TRICARE beneficiaries who accept case management services. - Create and maintain dashboards within the CRM case management system. - Responsible for tracking, trending, and reporting of TOP CMP cases. - Act as the lead for the accurate and timely submission of the CDRL M010 – Monthly Case Management Report. - Support the completion and review of the annual CDRL – P050 Case Management Program Plan. - Assist with the preparation and/or presentation of other ad hoc reporting regarding the TOP CMP. - Act as the subject matter expert for the creation, review, and revision of Standard Operating Procedures (SOPs). Quality - Focus on quality-of-service delivery to ensure the highest possible levels are achieved. - Report to the TOP DoN the program progress, quality concerns, and submit feedback as needed. - Conduct internal and semi-annual surveillance audits of the TOP CMP. - Manage complaints in a professional manner, resolving them wherever possible. Other Duties - Work within a team and promote all International SOS & TRICARE policies and procedures. - Any other duties allocated by the TOP Director of Nursing and/or the TOP Head of Clinical Operations and Policy. - Work flexible hours as appropriate to the needs of the post. - Recognize limitations and areas of self-development through reflection. - Keep operational technical/functional skills and knowledge up to date. - Be responsible for own Continuing Professional Education. - Attend supervision, training, and departmental meetings as required. - Undertake accountability for workload. - Keep accurate records. Required Skills and Knowledge - Attention to detail. - Broad Medical Knowledge. - Effective communication skills. - Converses fluently in English. - Ability to provide clear and concise written updates in English. - Identifies and acts on potential problems. - Demonstrates appropriate listening skills. - Demonstrates effective problem-solving skills. - Able to work under pressure and prepare accurate reports. - Working knowledge of Microsoft Office applications. - Knowledge or familiarity with the TRICARE Overseas Program (preferred). - Positive motivation, encouragement, and influence skills. Required Competencies - Customer service oriented. - Empathetic and able to positively influence the customer journey experience. - Team player. - Has initiative, takes responsibility. - Ability to work independently. Required Qualifications - 3+ years clinical experience required. - US RN licensure required. - Nursing education qualification with maintained governance appropriate to country/body of qualification. - Case Management certification by recognized US body. - Managed care experience preferred. - TRICARE experience preferred. Required Languages - Excellent spoken and written English. - Additional language skills (particularly Spanish) are desirable, but not essential. Travel / Rotation Requirements - Flexible hours as appropriate to the needs of the post. - Ability to travel locally and internationally if required to support client and business functions preferred.

• Lead project management activities, including planning, execution, dependency management, risk mitigation, and status reporting. • Provide strategic planning related to projects and workflows, including leadership workshops, decision forums, and sponsor alignment. • Develop and execute change management strategies and plans, including stakeholder impact and readiness assessments. • Create, develop, and deliver communication materials, presentations, messaging, and end-user communications. • Develop training materials including decks, job aids, guides, digital and asynchronous learning. • Must have strong writing skills and understanding of audience and topic alignment. • Drive hands-on implementation of project plans, change activities, communications, and training elements, ensuring alignment with milestones and measurable adoption outcomes. • Be able to evaluate project phases and workflow and create solutions as well as influence decision making.