• Assist with recruitment, onboarding, and induction of support workers • Maintain employee records, contracts, certifications, and mandatory documentation • Monitor compliance requirements such as police checks, NDIS Worker Screening, first aid, and training renewals • Support rostering coordination and workforce planning as required • Assist with performance management, employee engagement, and HR-related queries • Help maintain HR policies, procedures, and documentation • Support ongoing compliance with NDIS Practice Standards and regulatory obligations • Assist with internal audits, incident reporting, and quality improvement initiatives • Review and maintain policies, procedures, and governance frameworks • Help ensure operational processes align with legislative and best-practice requirements • Support audit preparation and evidence collection for compliance reviews • Identify compliance gaps and recommend improvements • Assist in maintaining accurate records across internal systems • Support document control and reporting requirements • Work closely with leadership to improve workflows and operational efficiency

• Serving as an HR contact for assigned employees, leaders, campuses, or business areas. • Responding to employee and manager questions regarding HR policies, procedures, employee records, onboarding, HR systems, and general HR processes. • Handling routine employee relations concerns, including attendance issues, policy clarification, documentation follow-up, workplace concerns, and first-level manager or employee support. • Supporting managers with corrective action and performance documentation using established HR templates, processes, and guidance. • Assisting with performance management follow-up, including documentation tracking, meeting preparation, and next-step coordination. • Supporting ADA and accommodation processes by gathering information, tracking documentation, coordinating follow-up, and escalating complex or sensitive matters as appropriate. • Conducting initial fact gathering for routine employee concerns and escalating matters requiring investigation, higher-level review, or legal guidance. • Processing onboarding documentation, new hire information, HRIS updates, employee records, and compliance tracking.

Role Description This is a dynamic role suited to someone who enjoys balancing human resources, governance, and compliance responsibilities in a fast-paced environment. You will play a key role in supporting our onshore support worker workforce, ensuring HR processes run smoothly while helping maintain compliance with NDIS Practice Standards, governance requirements, and internal policies. This role is ideal for someone with experience in HR and compliance within the disability, healthcare, community services, or allied health sectors. Key Responsibilities - Human Resources Support - Assist with recruitment, onboarding, and induction of support workers - Maintain employee records, contracts, certifications, and mandatory documentation - Monitor compliance requirements such as police checks, NDIS Worker Screening, first aid, and training renewals - Support rostering coordination and workforce planning as required - Assist with performance management, employee engagement, and HR-related queries - Help maintain HR policies, procedures, and documentation - Compliance & Governance - Support ongoing compliance with NDIS Practice Standards and regulatory obligations - Assist with internal audits, incident reporting, and quality improvement initiatives - Review and maintain policies, procedures, and governance frameworks - Help ensure operational processes align with legislative and best-practice requirements - Support audit preparation and evidence collection for compliance reviews - Identify compliance gaps and recommend improvements - Systems & Administration - Assist in maintaining accurate records across internal systems - Support document control and reporting requirements - Work closely with leadership to improve workflows and operational efficiency - Highly organised and detail-oriented - Confident managing confidential HR and compliance documentation - Proactive, solutions-focused, and able to work independently - A strong communicator with excellent interpersonal skills - Comfortable working in a growing and evolving organisation Qualifications - Experience in Human Resources, Compliance, Governance, or a related field - Strong understanding of NDIS compliance requirements and regulatory standards - Experience in disability services, healthcare, or community services (highly regarded) - Familiarity with MyP or similar NDIS workforce/compliance platforms preferred (training can be provided) - Knowledge of employment legislation and HR best practices - Strong administrative and reporting skills - Proficiency in Microsoft Office / Google Workspace Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. • Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information. • Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters , estimating potential claim valuation, and following company's claim handling protocols. • Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim. • Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims. • Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate. • Contributes to expense management by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service. • Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation. • Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements. • Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. • May serve as a mentor/coach to less experienced claim professionals • May perform additional duties as assigned.