Role Description This is a dynamic role suited to someone who enjoys balancing human resources, governance, and compliance responsibilities in a fast-paced environment. You will play a key role in supporting our onshore support worker workforce, ensuring HR processes run smoothly while helping maintain compliance with NDIS Practice Standards, governance requirements, and internal policies. This role is ideal for someone with experience in HR and compliance within the disability, healthcare, community services, or allied health sectors. Key Responsibilities - Human Resources Support - Assist with recruitment, onboarding, and induction of support workers - Maintain employee records, contracts, certifications, and mandatory documentation - Monitor compliance requirements such as police checks, NDIS Worker Screening, first aid, and training renewals - Support rostering coordination and workforce planning as required - Assist with performance management, employee engagement, and HR-related queries - Help maintain HR policies, procedures, and documentation - Compliance & Governance - Support ongoing compliance with NDIS Practice Standards and regulatory obligations - Assist with internal audits, incident reporting, and quality improvement initiatives - Review and maintain policies, procedures, and governance frameworks - Help ensure operational processes align with legislative and best-practice requirements - Support audit preparation and evidence collection for compliance reviews - Identify compliance gaps and recommend improvements - Systems & Administration - Assist in maintaining accurate records across internal systems - Support document control and reporting requirements - Work closely with leadership to improve workflows and operational efficiency - Highly organised and detail-oriented - Confident managing confidential HR and compliance documentation - Proactive, solutions-focused, and able to work independently - A strong communicator with excellent interpersonal skills - Comfortable working in a growing and evolving organisation Qualifications - Experience in Human Resources, Compliance, Governance, or a related field - Strong understanding of NDIS compliance requirements and regulatory standards - Experience in disability services, healthcare, or community services (highly regarded) - Familiarity with MyP or similar NDIS workforce/compliance platforms preferred (training can be provided) - Knowledge of employment legislation and HR best practices - Strong administrative and reporting skills - Proficiency in Microsoft Office / Google Workspace Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. • Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information. • Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters , estimating potential claim valuation, and following company's claim handling protocols. • Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim. • Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims. • Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate. • Contributes to expense management by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service. • Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation. • Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements. • Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. • May serve as a mentor/coach to less experienced claim professionals • May perform additional duties as assigned.

Role Description We are looking for an HR Compliance Associate to support compliance operations by maintaining adherence to employment laws, policies, and regulatory requirements across a multi-state environment. This is an entry-level role that plays a key supporting function assisting with: - Day-to-day compliance administration - Regulatory reporting - Compliance training - Coordination and policy support This position will be a full-time contract and fully remote. What You’ll Do - Assist in monitoring and maintaining current knowledge of employment laws, regulations, and best practices and support communication of updates to the compliance team - Support identification of training requirements for state-specific and federal compliance mandates and assist with coordination through the LMS - Assist HR policy and process owners in maintaining alignment of HR policies with employment and labor laws and support updates to employee materials and manuals - Assist in preparing and filing compliance reports including AAP Certification, EEO 1, and CA Pay Data Reports - Support compliance software administration and maintain accuracy of updates within internal systems - Complete daily HRIS administration tasks - Support preparation and filing of monthly, quarterly, and annual compliance reports across federal, state, and local requirements - Perform additional responsibilities as assigned Qualifications - Bachelor's degree in business, HR, legal, or related field or equivalent experience, or 2 years of experience in HR compliance or related role - Foundational knowledge of federal and state employment and labor laws including FLSA, FMLA, ADA, and Title VII - Experience collecting, organizing, and preparing data for reporting - Proficiency with Office365 including Outlook, Word, Excel, and PowerPoint - Strong attention to detail and ability to manage multiple tasks accurately - Strong written and verbal communication skills - Ability to conduct research, compile information, and identify reliable sources - Self-motivated and eager to learn within HR compliance - Ability to collaborate across teams and support cross-functional projects Requirements - Familiarity with employee handbooks, HR policies, or employment documentation - Comfort interpreting contract or legal language - Experience with HRIS platforms or compliance software - Experience working in a multi-state environment Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements. Benefits - Medical, dental, and vision insurance - 401k retirement account access - Paid time off - Paid sick leave and/or other paid time off as provided by applicable law Salary The pay range for this position is $50,000 - $55,000 per year. Exact compensation may vary based on several factors, including location, experience, and education.

Role Description Dental Care Alliance is seeking a professional and detail-oriented Dental Patient Service Representative to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient call center, and completing human follow-up on AI-escalated scheduling interactions. The Scheduling Coordinator plays a critical role in ensuring accurate appointment placement, maximizing office schedules, and delivering consistent, high-quality patient experience across supported practices. Responsibilities - Respond to inbound patient communications via phone, text message, and email in a timely and professional manner. - Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures. - Ensure appointments are scheduled accurately using approved templates and scheduling guidelines. - Update and maintain patient demographic and appointment information within scheduling systems. - Document scheduling activity using designated task forms and systems. - Identify issues requiring office-level involvement and escalate appropriately. - Communicate effectively with leadership regarding questions, workload concerns, or process issues. New Patient Call Center Responsibilities - Answer inbound calls from new patients seeking to establish care. - Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines. - Provide clear and professional explanations regarding appointment expectations, next steps, and required documentation. - Deliver a consistent, patient-centered experience that reflects organizational service standards. AI Scheduling Escalation Follow-Up - Review and manage scheduling conversations escalated from AI-based scheduling tools. - Complete patient follow-up via phone or text message to resolve scheduling needs. - Ensure escalated interactions result in accurate appointment placement or appropriate documentation. - Maintain timely resolution of all assigned AI escalations. Schedule Optimization and Patient Experience - Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability. - Apply problem-solving skills to balance patient preferences with operational scheduling needs. - Maintain a professional, courteous, and patient-focused approach in all interactions. - Collaborate with team members to ensure consistent service delivery. Competencies - Patient Service Orientation: Demonstrates professionalism, empathy, and responsiveness in all patient interactions. - Attention to Detail: Ensures accuracy in scheduling, documentation, and patient information. - Communication Skills: Communicates clearly and professionally through verbal and written channels. - Technology Proficiency: Effectively utilizes scheduling systems, communication platforms, and AI-supported workflows. - Judgment and Decision Making: Appropriately assesses situations and escalates when necessary. - Time Management: Manages multiple tasks efficiently while meeting productivity and quality expectations. - Team Collaboration: Works cooperatively with supervisors and peers in a centralized environment. Qualifications - Previous experience in scheduling, call center, dental, or healthcare operations preferred. - Ability to work independently in a remote environment. - Strong organizational skills and adherence to established processes. - Proficiency with computer systems and willingness to learn new technologies. - Bilingual (English/Spanish) skills are a plus. - Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required. - Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred. Additional Information - All duties are subject to change based on business needs. - This position requires participation in ongoing training and performance monitoring.