• Be the technical resource for live Customers within your portfolio • Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD • Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals. • Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations. • Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.

• Be the technical resource for live Customers within your portfolio • Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD • Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals. • Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations. • Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.

• Execute CMC strategies aligned with corporate objectives for biologics program(s). • Develop and maintain integrated project plans, timelines, and resource forecasts. • Ensure effective communication of project status, risks, and opportunities; improve operational efficiency. • Facilitate team meetings, prepare agenda, publish meeting minutes, and ensure accountability for deliverables. • Monitor project progress and proactively identify, assess, and mitigate risks. • Coordinate CMC initiatives and activities, and partner with cross-functional teams to ensure readiness and timely delivery of technical documentation and regulatory commitments, and other CMC deliverables. • Align with internal and external stakeholders to support production schedules, supply planning, and inventory management to ensure uninterrupted product availability. • Additional duties assigned as needed.

• Lead and drive all aspects of the project including initiation, planning/discovery, implementation, and closeout • Own, track, validate and manage project deliverables and milestones leveraging Project Management toolbelt including but not limited to: Project Charter, Project Plan, Status Report, Communication Plan, Risk Mitigation Plan, Decisions / Actions / Issues Log • Monitor project with day-to-day progress and communicate status to internal team members or workstreams • Manage project delivery process, scope, timelines, milestones, dependencies, risks, issues, and communications to drive completion of moderately to highly complex projects • Identify, manage, and escalate risks to project or program success as needed, including clear assessment of impact and recommended mitigation options • Manage stakeholder relationships and develop, execute, and maintain communication plans tailored to appropriate audiences