• Provide HSE documentation to clients via web platform or email • Interface with local safety technician in the preparation of new documents • Handle invoicing processes with both subcontractors and clients • Create service orders in the company system and update statistical data • Interface with subcontractors for service mobilization and ensure they have necessary documentation for missions • Interface with clients to define mobilization dates and other related tasks • Plan and assist in the development of operations training and workflows • Communicate with local stakeholders to determine operational requirements • Travel to and from remote job sites throughout LATAM as needed.

• Advise prospective and current participants on funding options and suitable training programs • Actively engage with and follow up prospective participants to encourage course registrations and ensure high enrollment levels for our training offerings • Communicate with prospects, participants and instructors by phone and email in German and English • Maintain, manage and update participant-, funding- and billing-related data • Independently plan and implement selected projects to improve customer communications and increase the visibility of our training offerings • Handle administrative coordination of online and on‑campus seminars, ensuring smooth operations

• Gestión documental y archivo • Elaboración y manejo de correspondencia • Digitación y actualización de bases de datos • Atención al cliente interno y externo • Manejo de agendas y coordinación de reuniones • Elaboración de informes y reportes

Role Description Your primary responsibility will be to help remove administrative and operational workload from project managers and executives so they can focus on higher-value work. - Following up with internal team members and clients to collect assets, approvals, and information - Managing task follow-ups and ensuring commitments don't fall through the cracks - Formatting documents, presentations, reports, and client-facing materials - Organizing files, folders, and project documentation - Coordinating calendars, meetings, and scheduling logistics - Taking notes during meetings and distributing action items - Assisting with internal processes and administrative tasks - Maintaining project records and ensuring information is up to date - Supporting leadership with day-to-day operational requests - Helping improve organization and efficiency across the agency Qualifications - Exceptional organizational skills and attention to detail - Strong written and verbal communication skills - Ability to manage multiple priorities without losing track of details - Comfortable following up persistently and professionally - Resourceful, proactive, and dependable - Strong sense of ownership and accountability - Ability to work independently with minimal supervision - Comfortable working in a fast-paced agency environment - Experience in administrative, coordination, executive assistant, operations support, or similar roles Requirements - Bilingual in English and French - Experience working in a digital marketing, agency, consulting, or professional services environment - Familiarity with project management and collaboration tools such as ClickUp, Notion, Slack, or Google Workspace - Experience preparing client-facing documents and presentations Benefits - Work with a collaborative and ambitious team - Gain exposure to digital marketing, strategy, operations, and client services - Flexible and remote-friendly environment - Opportunity to grow as the agency continues to scale - Meaningful role with visible impact across the organization