• Create, host, and produce social-first video content for Complex across TikTok, Instagram Reels, YouTube Shorts, and emerging platforms. • Identify trending topics, memes, conversations, and cultural moments that resonate with the Complex audience. • Storyboard, shoot, edit, and publish short-form content optimized for each platform. • Produce approximately 6-8 pieces of short-form video content per week. • Work closely with the social, editorial, video, and design teams to develop engaging audience-first content. • Create content utilizing Meta AI Glasses. • Monitor internet culture, entertainment, music, sports, fashion, and social trends to identify content opportunities. • Create reactive content around viral moments, major events, and breaking cultural conversations. • Participate in creative brainstorms and pitch original content concepts and recurring franchises. • Collaborate with internal teams to support editorial initiatives, events, commerce activations, and brand campaigns. • Assist with community engagement and audience interaction across social platforms. • Track content performance and contribute insights around platform trends and audience behavior. • Help maximize the reach and impact of content through platform-native storytelling and optimization. • Utilize AI and emerging creative tools to improve content production and workflow efficiency.

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. • Maintain confidentiality and security with all privileged information. • Maintain working knowledge of Company and facility software. • Adhere to the Company's and Customer facilities Code of Conduct and policies. • Inform manager of work, site difficulties, and/or fluctuating volumes. • Assist with additional work duties or responsibilities as evident or required. • Consistent application of medical privacy regulations to guard against unauthorized disclosure. • Responsible for managing patient health records. • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. • Ensures medical records are assembled in standard order and are accurate and complete. • Creates digital images of paperwork to be stored in the electronic medical record. • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. • Answering of inbound/outbound calls. • May assist with patient walk-ins. • May assist with administrative duties such as handling faxes, opening mail, and data entry. • Must meet productivity expectations as outlined at specific site. • May schedules pick-ups. • Other duties as assigned.

• Accountable for ensuring all assigned aspects of the project are delivered on time and against client objectives. • Thinks proactively throughout the project to anticipate and quickly escalates and addresses changes to approach, design, objectives, etc. • Supports the design of studies and contributes to writing proposals. • Thoughtfully crafts questionnaires / discussion guides with appropriate techniques and activities, and structures of questions that better address objectives and fit with participant type. • Effectively moderates 1:1 and group interviews and online engagements (Communities, Remesh, etc.), spending typically 15% of their time doing live moderation. • Demonstrates an ability to connect the dots, identifying emerging themes and how they connect to the bigger story. • Incorporates and suggests strategic elements for the report including the story flow, emerging implications (so-what), and recommendations (now-what). • Begins to determine appropriate visual elements to communicate the story. • Demonstrates the ability to leverage client / industry knowledge and external frameworks (e.g., Michael Porter's Five Forces, The Habit Loop), anecdotes (i.e., metaphor and story), constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy. • Writes succinctly, to the audience, with clarity, conviction, and tension as well as polish and professionalism.

• Conduct outbound calls and emails to commercial prospects, including property managers, facility managers, and property management companies • Qualify decision-makers and schedule appointments for the commercial sales team • Maintain accurate records of activity and outcomes in the CRM • Follow up on and nurture warm leads