• Lead new customer implementations following ECIs standard methodology. • Drive customer satisfaction and ensure a smooth transition to Bolt software solution. • Own implementation training and coaching from the statement of work (SOW) through project completion. • Manage implementation projects, overseeing system setup, configuration, and training. • Guide customers on data definition and best practices for software utilization. • Conduct remote and onsite training sessions across all product areas. • Continuously expand industry knowledge of residential homebuilding and trade contracting. • Monitor new customers software adoption and proactively address usage challenges. • Optimize customer workflows to maximize product utilization and satisfaction. • Assist in data-building projects to accelerate implementations. • Deliver engaging educational presentations for customers and prospects. • Contribute to product documentation and learning management system materials. • Provide internal training and knowledge sharing with team members. • Support colleagues in resolving customer usage issues as needed. • Maintain accurate and timely administrative records, including time tracking, recap reports, and expense submissions.

• Developing a working knowledge of Talogy solutions and the administrative side of our platforms. • Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. • Providing administrative support to client projects as assigned. • Configuring managed-service projects on Talogy platforms with limited support. • Supporting clients with implementing their own assessment and development projects on Talogy platforms. • Building tests and reporting content on Talogy platforms and setting up client accounts. • Reporting bugs or other software/product/platform issues and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects. • Providing feedback on client implementations to colleagues in other departments. • Meeting service level agreements (SLAs) in their region. • Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Jira and OpenAir.

• Design, build, and optimise complex monday.com workflows, board structures, dashboards, and permissions. • Develop advanced automations and integrations, ensuring reliability, performance, and scalability. • Work with APIs and Python (or similar scripting languages) to extend monday.com beyond native functionality. • Troubleshoot, debug, and refine existing implementations to resolve technical or logical issues. • Ensure solutions follow best practices in data structure, automation logic, and long-term maintainability. • Lead discovery sessions to gather requirements and translate business needs into technical solutions. • Confidently explain system designs, trade-offs, and recommendations to clients. • Deliver client onboarding, training, and handover sessions to ensure strong adoption. • Act as a trusted technical advisor, managing expectations and guiding clients through change. • Collaborate closely with the internal team in agile sprint cycles, managing priorities and delivery timelines. • Proactively suggest improvements to solution design, internal processes, and client delivery standards. • Document builds, logic, and workflows clearly for both clients and internal reference.

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As an Oracle lead to revenue at PwC, you will focus on working with Oracle's suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. You will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of an organisation. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Solutions Architect team you are to support project teams in assessment phases to design and deliver future state project plans. As a Senior Manager you are to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are also responsible for utilizing various delivery methodologies and accelerators to support client conversations and requirements. Responsibilities - Integrating Oracle Fusion Service for enhanced operations - Deploying Oracle Field Service Cloud solutions - Support project teams in assessment phases to design and deliver future state project plans - Utilize various delivery methodologies and accelerators to support client conversations - Lead large projects and innovate processes to maintain operational excellence - Interact with clients at a senior level to drive project success - Foster a culture of continuous improvement and innovation - Motivate and coach teams to solve complex problems - Promote a collaborative and inclusive work environment What You Must Have - Bachelor's Degree - 10 years of experience What Sets You Apart - Supporting project teams in assessment phases - Proficiency in FIN, HCM, SCM, or EPM - Designing technical architectures - Utilizing various delivery methodologies and accelerators - Clear writing and communication skills - Specialization in sales and sales presentations The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid #BI-Hybrid