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Talogy

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Implementation Services Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 501-1,000Since 1946H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

2 days ago

Salary

0

Seniority

Senior

English

Job Description

Implementation Services Specialist

Talogy

• Developing a working knowledge of Talogy solutions and the administrative side of our platforms. • Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. • Providing administrative support to client projects as assigned. • Configuring managed-service projects on Talogy platforms with limited support. • Supporting clients with implementing their own assessment and development projects on Talogy platforms. • Building tests and reporting content on Talogy platforms and setting up client accounts. • Reporting bugs or other software/product/platform issues and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects. • Providing feedback on client implementations to colleagues in other departments. • Meeting service level agreements (SLAs) in their region. • Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Jira and OpenAir.

Job Requirements

  • Strong IT skills and the ability to learn new systems and administrative portals quickly.
  • Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
  • Previous experience in the talent management industry is desirable but not required.
  • Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.

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