Role Description Dayforce is seeking a Senior IT Project Manager to join our Shared Services Technology team and lead business-critical initiatives across the data organization. This role partners closely with IT Operations, business stakeholders, technology teams, and senior leaders to translate priorities into actionable plans and deliver strategic initiatives. The ideal candidate is an experienced project manager who operates with urgency, works autonomously, drives accountability, and leads complex, cross-functional initiatives from initiation through completion. This position requires strong technical knowledge, sound judgment, attention to detail, executive-level communication skills, and the ability to manage multiple workstreams in a fast-paced enterprise environment. Please note: This role supports Government of Canada and U.S. Government projects. Candidates must be eligible to meet applicable government security requirements. For U.S. candidates, this includes U.S. citizenship, permanent residency, Green Card status, or naturalized citizenship, and the ability to obtain U.S. security clearance. For Canadian candidates, the ability to obtain (or currently hold) Canadian Protected B security clearance and a minimum of five years of residency in Canada are required. Qualifications - Bachelor's degree required; degree in Project Management, Computer Science, Information Technology, or a related field preferred. - 8+ years of project management experience. - 5+ years of experience managing vendor-driven projects. - 5+ years of experience applying Agile and Waterfall methodologies, including frameworks such as SAFe or Scrum. - Experience building and managing relationships across large enterprise organizations while influencing stakeholders at all levels. - Advanced proficiency with Microsoft PowerPoint, Excel, and Word. - Strong executive communication, presentation, and public speaking skills. - Ability to clearly communicate project status, risks, issues, decisions, and roadblocks. - Strong analytical, critical thinking, and problem-solving abilities. - Ability to manage multiple priorities in fast-paced, evolving environments. - Proactive mindset with strong ownership, sound judgment, and a process-driven approach. - Excellent organizational skills and attention to detail. - Working knowledge of IT infrastructure, application integration, systems automation, and IT operations. Requirements - Lead large, business-critical technology projects from initiation through completion. - Own project scope, plans, schedules, milestones, resources, risks, issues, dependencies, communications, financial tracking, and project outcomes. - Serve as the primary project leader, aligning cross-functional teams around objectives, deliverables, ownership, and success measures. - Drive project governance, including project charters, kickoff meetings, status reporting, time reporting, financial tracking, and stakeholder communications. - Communicate project progress, risks, issues, blockers, decisions, and required actions clearly to business, IT, executive stakeholders, and project sponsors. - Manage changing priorities, resource constraints, stakeholder requests, and ambiguity through structured planning and transparent communication. - Escalate risks, issues, and key decisions with recommended options and clear next steps. - Apply PMBOK principles, governance standards, and established project management methodologies. - Partner with the IT Service Effectiveness team to support organizational readiness, change management, solution delivery, and go-live activities. - Facilitate migration and cutover planning, including sequencing, ownership, dependencies, validation, and rollback planning. - Lead productive meetings, document outcomes, and ensure follow-up actions are completed. - Identify dependencies, risks, blockers, and opportunities across related programs to improve delivery efficiency. - Proactively resolve issues, remove obstacles, and ensure successful project delivery. - Coach, mentor, and influence project team members, contractors, and stakeholders to drive accountability and successful execution. - Identify opportunities to improve project delivery practices, processes, tools, and governance. Benefits - Medical, dental, vision, and life insurance. - 401k plan (plus match). - Global Employee Stock Purchase Plan. - Unlimited Time Away From Work (in lieu of accrued vacation time). - 10 paid US holidays. - Up to 80 hours of paid sick time. - 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. - Opportunities for community impact, including volunteer days and charity initiatives.

Role Description Dayforce is seeking a Senior IT Project Manager to join our Shared Services Technology team and lead business-critical initiatives across the data organization. This role partners closely with IT Operations, business stakeholders, technology teams, and senior leaders to translate priorities into actionable plans and deliver strategic initiatives. The ideal candidate is an experienced project manager who operates with urgency, works autonomously, drives accountability, and leads complex, cross-functional initiatives from initiation through completion. This position requires strong technical knowledge, sound judgment, attention to detail, executive-level communication skills, and the ability to manage multiple workstreams in a fast-paced enterprise environment. Please note: This role supports Government of Canada and U.S. Government projects. Candidates must be eligible to meet applicable government security requirements. For U.S. candidates, this includes U.S. citizenship, permanent residency, Green Card status, or naturalized citizenship, and the ability to obtain U.S. security clearance. For Canadian candidates, the ability to obtain (or currently hold) Canadian Protected B security clearance and a minimum of five years of residency in Canada are required. What You’ll Get to Do - Lead large, business-critical technology projects from initiation through completion. - Own project scope, plans, schedules, milestones, resources, risks, issues, dependencies, communications, financial tracking, and project outcomes. - Serve as the primary project leader, aligning cross-functional teams around objectives, deliverables, ownership, and success measures. - Drive project governance, including project charters, kickoff meetings, status reporting, time reporting, financial tracking, and stakeholder communications. - Communicate project progress, risks, issues, blockers, decisions, and required actions clearly to business, IT, executive stakeholders, and project sponsors. - Manage changing priorities, resource constraints, stakeholder requests, and ambiguity through structured planning and transparent communication. - Escalate risks, issues, and key decisions with recommended options and clear next steps. - Apply PMBOK principles, governance standards, and established project management methodologies. - Partner with the IT Service Effectiveness team to support organizational readiness, change management, solution delivery, and go-live activities. - Facilitate migration and cutover planning, including sequencing, ownership, dependencies, validation, and rollback planning. - Lead productive meetings, document outcomes, and ensure follow-up actions are completed. - Identify dependencies, risks, blockers, and opportunities across related programs to improve delivery efficiency. - Proactively resolve issues, remove obstacles, and ensure successful project delivery. - Coach, mentor, and influence project team members, contractors, and stakeholders to drive accountability and successful execution. - Identify opportunities to improve project delivery practices, processes, tools, and governance. Qualifications - Bachelor's degree required; degree in Project Management, Computer Science, Information Technology, or a related field preferred. - 8+ years of project management experience. - 5+ years of experience managing vendor-driven projects. - 5+ years of experience applying Agile and Waterfall methodologies, including frameworks such as SAFe or Scrum. - Experience building and managing relationships across large enterprise organizations while influencing stakeholders at all levels. - Advanced proficiency with Microsoft PowerPoint, Excel, and Word. - Strong executive communication, presentation, and public speaking skills. - Ability to clearly communicate project status, risks, issues, decisions, and roadblocks. - Strong analytical, critical thinking, and problem-solving abilities. - Ability to manage multiple priorities in fast-paced, evolving environments. - Proactive mindset with strong ownership, sound judgment, and a process-driven approach. - Excellent organizational skills and attention to detail. - Working knowledge of IT infrastructure, application integration, systems automation, and IT operations. What Would Make You Stand Out - PMP certification. - Experience using Microsoft Teams, SharePoint, Smartsheet, Jira, and Confluence. - Experience supporting IT infrastructure, application integration, systems automation, or IT operations initiatives. - Experience leveraging AI-enabled tools, custom GPTs, or AI agents to improve project management processes. Benefits - Medical, dental, vision, and life insurance. - 401k plan (plus match) and a Global Employee Stock Purchase Plan. - Unlimited Time Away From Work (in lieu of accrued vacation time). - 10 paid US holidays. - Up to 80 hours of paid sick time. - 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.

Role Description The IT Program Delivery Manager will lead an IT operations team supporting enterprise-grade software systems and manage IT projects. Qualifications - 8+ years leading an IT operations team supporting enterprise-grade software systems. - 5+ years managing IT projects. - Systems administration and software applications technical support background. - Minimum of two years of experience using ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules. - Experience using ServiceNow or similar digital workflow platforms. - Experience coordinating Agile, Scrum, or Kanban-based operational or project work. - Experience with User Acceptance Testing (UAT) processes. - Experience with change management practices. - Experience supporting process improvement and continuous improvement initiatives. - Understanding of the software development life cycle (SDLC) and operational release processes. - Experience coordinating work across technical teams, business partners, and external vendors. - Strong organizational and problem-solving skills. - Experience documenting operational processes, procedures, and technical requirements. - Understanding technical debt management and long-term system sustainability practices. - Familiarity with cloud-hosted applications and system migration efforts. - Demonstrated ability to build relationships and collaborate effectively across teams. - Planning, prioritization, and decision-making skills across competing operational priorities. - Bachelor's Degree or equivalent combination of education and relevant work experience. Requirements - Experience supporting Student Information Systems, preferably PowerSchool. - Experience working in K-12 education technology environments or large public sector organizations. - PMI certification, preferably PMP or PgMP. - Agile certification such as Certified ScrumMaster (CSM) or PMI-ACP. - Experience applying Agile, Scrum, and Kanban practices to operational and project work. - ITIL certification or experience working in an IT service management environment. - ServiceNow certification or experience administering or configuring ServiceNow workflows. - Six Sigma or Lean process improvement certification. - Experience supporting enterprise application architecture or system integration environments. - Familiarity with and experience supporting enterprise application architecture or system integration environments. - Experience coordinating work with enterprise vendors and third-party software providers. - Familiarity with IT security practices and compliance requirements. Company Description

Role Description Our client is seeking experienced IT Operational Support Specialists (L2/L3) to join its IT Mergers & Acquisitions (M&A) Operations team, a globally distributed group responsible for supporting large-scale acquisition integrations. This team plays a critical role in assessing, stabilizing, and integrating IT environments for newly acquired organizations. The role combines hands-on operational support with project-based integration work, ensuring continuity of services from acquisition through full integration into client's enterprise systems. Client has recently completed acquisitions totaling ~10,000 employees globally, making this a high-impact, fast-paced environment. Key Responsibilities - IT Service Operations - Provide L2/L3 support across infrastructure, applications, and end-user environments during M&A integration - Ensure stability, availability, and continuity of IT services through transition phases - Support both on-prem and cloud environments - Incident & Request Management - Own and resolve incidents and service requests via ServiceNow in line with SLAs - Perform: - Triage & impact assessment - Root cause analysis - Resolution & escalation - Act as a key point of contact during critical incidents, coordinating across global teams - Provide hands-on support across: - Workstations & endpoints - Servers & infrastructure - User accounts & access - M&A Integration Support - Support infrastructure migrations and security remediation efforts - Assist with operational readiness for major integration milestones - Identify recurring/systemic issues and drive improvements - Partner with internal teams and vendors across acquired entities - Support hardware deployment and supply chain coordination - Governance & Documentation - Maintain and enhance: - Runbooks - Knowledge articles - Operational documentation - Ensure accurate ticketing and reporting data - Identify trends to inform integration strategy and remediation planning - Contribute to M&A operational data repository - Transition to Steady-State - Support handover to client core IT operations, including: - Documentation validation - Knowledge transfer - Post-transition stabilization - Technical Environment - Microsoft ecosystem (M365, Teams, SharePoint, Azure) - Enterprise infrastructure: - Servers, storage, backup - Endpoints and identity management - ITSM tools (ServiceNow preferred) - Exposure to networking concepts (no deep specialization required) Qualifications - 5-8+ years of experience in L2/L3 IT Support - Experience supporting enterprise environments (5K-10K+ users, global preferred) - Strong hands-on experience with: - End-user support (workstations, identity, M365 tools) - Infrastructure (servers, storage, backup, VDI) - Microsoft ecosystem (Teams, SharePoint, Azure) - Experience working in multi-vendor, global IT environments - Strong communication skills with both technical and non-technical stakeholders - Ability to manage multiple concurrent projects/issues in a fast-paced setting Requirements - Prior experience supporting M&A integrations or IT transformations - Exposure to both smaller organizations and large enterprise environments - Experience with: - ServiceNow or similar ITSM tools - ITIL-based service management - Cybersecurity and information security practices - Strong documentation skills (Visio diagrams, runbooks, SOPs) Notes for Recruiters (Important) - Top priority: Strong communication + adaptability (not just technical depth) - Must have true L2/L3 hands-on experience (not just ticket routing) - Look for candidates with: - Enterprise/global exposure - M&A or integration experience (big plus) - Ability to handle fast-changing environments