Senior Director, Experience Solutions – Success
Location
New York
Posted
2 days ago
Salary
$183K - $203K / year
Seniority
Senior
Job Description
Senior Director, Experience Solutions – Success
EVERSANA
• Oversees and leads the development/deployment of key strategic digital product/solutions for EVERSANA • Ensures target business benefits as part of EVERSANA’s digital growth strategy that these solutions deliver • Responsible for senior executive engagement and reporting on the state and performance of initiatives • Strategic partner to EVERSANA ESS clients connecting the dots across the organization • Activating the appropriate teams and capabilities to help wedge in additional services over time • Ensure flawless execution of our EVERSANA ESS activities • Lead development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing • Strategically partners with Agency account and EVERSANA new business teams to drive EVERSANA ESS awareness and sales • Assist in new business pitch preparation and presentations • Lead Affinity Marketplace SOW Addendums workstream and supports SVP in Affinity data partnerships • Leads Omnichannel Advisory Council management and customer engagements • Supports and informs prospective client targeting efforts • Acts as 3rd party Media vendor and internal media team liaison • Marketing contributor to omnichannel engine product roadmap • Supports creation of new standard operating procedures for product implementation and handoff process • Partners with account, strategy, PMO across Divisions and Service Lines and omnichannel implementation and product teams to define project approach and plan • Oversees work plans/timelines and communicates revisions as necessary
Job Requirements
- Bachelor’s degree in a technical or business discipline
- 18+ years of product leadership/management experience on digital products and/or technology-driven solutions
- 10+ years of experience with traditional project/program management (managing project managers) as well as Agile teams
- Well-versed in Agile framework and rolling our Agile to an organization (some projects will be hybrid)
- 10+ years of experience with managing large-scale, cross-functional and global project teams
- Excellent interpersonal skills with the ability to productively interact and negotiate with all levels of customers and company personnel.
- Excellent communication skills (written and verbal) and embodies a collaborative work style
- Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
- Proficiency in common software applications like Microsoft Office (Word, Excel, PowerPoint) and web browsers
Benefits
- Competitive salaries and benefits for all employees
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