Role Description The Sr Quality Operations Leader, Equipment Services will partner internally and globally with internal and external stakeholders to manage a world-class Quality Assurance program to meet key customer expectations and enhance growth in the Equipment Services business. This position reports to the Sr Manager, Equipment Services Quality and is part of the Hardware Solutions Quality Assurance and Regulatory Affairs organization. This role can be located at any Cytiva or Danaher location or be fully remote. - Monitor Quality KPI’s and ensure compliance with quality standards by working collaboratively with the Global Quality Team and Equipment Services. - Participate in the Equipment Services Internal Audits program leading internal audits. - Support the Deviations and Complaints processes, participating in root cause analysis and developing action plans. - Lead monthly CAPA/Change Control review boards, weekly quality reviews and Daily Visual Management. - Collaborate cross functionally with the Equipment’s Services focusing on standardization of processes globally and continuous improvement initiatives. Qualifications - Bachelor's degree and minimum 5+ years’ work experience in a Quality or Regulatory Assurance related field including but not limited to Biopharma or Life Sciences. - Qualified Auditor to ISO9001. - Demonstrated experience with data analysis, creating custom reports and/or standardizing reporting across multiple organizations. - The ability to identify, prioritize, and solve problems (using DBS tools) is essential. - Strong interpersonal skills and ability to communicate complex information effectively (both written and oral). - Demonstrated experience and proficiency with MS Office word processing, spreadsheet, presentation, and database applications. Requirements - Experience with continuous improvement activities. - Qualified auditor to ISO13485. Benefits - Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. - Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Role Description Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in patient and hub services allows us to deliver best-in-class solutions—driving results for our manufacturer partners and successfully assisting patients navigate barriers to access. Position Responsibilities: - Demonstrate advanced knowledge of the Patient Services hub market, including but not limited to the following: market landscape, eSolutions, government regulations, and the overall pharmaceutical industry. - Manage subordinate supervisors who oversee and lead hub team members through the patient enrollment and eligibility reimbursement process. - Responsible for the overall operational and daily direction, coordination, and evaluation of the operations team. - Responsibilities include: - Interviewing, hiring and training the hub team members; - Planning, assigning, and directing work; - Appraising performance; - Rewarding and disciplining employees; - Addressing complaints and resolving problems. - Assist in determining the hub operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. - Maintain and improve hub operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. - Lead by example and develop team members for positions of greater responsibility in the future. - Maintain a working knowledge of client-facing and industry trends as well as providing updates to program and team leadership. - Provide insight and analysis to clients to demonstrate subject matter expertise. - Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings. - Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues. - Create, modify and provide professional client-facing reporting and analytics. - Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met. - Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable. - Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care. - Urgently resolve, escalate, and own issues negatively impacting productivity or quality. - Build a knowledge base of each client's business, organization and objectives. Qualifications - 6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred. - Patient Hub Services experience is highly preferred. - Bachelor's degree or equivalent experience in related field preferred, graduate degree strongly preferred. - Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus. - Prefer understanding and prior experience with the development and implementation of at least one of the following: Co-Pay, Access/HUB vendor selection and management and specialty pharmacy. - Previous personnel/team management, including a high preference for managing managers. - Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated. - High attention to detail and ability to detect inconsistencies. - Strong project management skills. - Understanding of the healthcare reimbursement and managed care. - Excellent planning, budget forecasting, and presentation skills. - Ability to travel ~20% or as needed. Requirements - Apply knowledge of the client's business to develop optimal solutions. - Accountability of self and others. - Proactively demonstrate subject matter expertise and provide clients with the clearly defined value of partnering across external stakeholders and Cardinal Health. - Build and sustain relationships founded on trust with internal and external partners while ensuring customer satisfaction and loyalty. - Identify and qualify opportunities within service portfolio with existing client and develop plans for introducing new solutions through collaborative relationships. - Oversee team member scheduling and work closely with Workforce Management organization in order to meet client Key Performance Indicators. - Ultimately responsible for all hiring, development, and disciplinary action related to respective team members in compliance with Cardinal Health policy / procedure. - As primary escalation points of contact for clients and cross-functional business partners, utilize expertise to develop most beneficial solution for client and Cardinal Health while articulating clearly to all parties involved. Training and Work Schedules - Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. - This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CT. Remote Details - You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. - We will provide you with the computer, technology and equipment needed to successfully perform your job. - You will be responsible for providing high-speed internet. Internet requirements include: - Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. - Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second). - Upload speed of 5Mbps (megabyte per second). - Ping Rate Maximum of 30ms (milliseconds). - Hardwired to the router. - Surge protector with Network Line Protection for CAH issued equipment. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description The Operations Manager oversees all daily operations for a government contact center, ensuring consistent, high‑quality service delivery across a 24x7x365 environment. This role provides leadership, operational oversight, and policy governance for all program processes, procedures, and training approvals. The Operations Manager serves as a primary liaison with government stakeholders, addressing escalations, service concerns, and operational performance while ensuring alignment with program expectations and contractual requirements. - Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff. - Ensure adherence to program policies, processes, procedures, and training approval workflows. - Communicate high‑level escalations, troubleshooting updates, service concerns, and operational reports to government stakeholders. - Oversee and approve the creation, revision, and maintenance of operational work instructions and program SOPs. - Provide direction and support to operational teams to ensure consistency, quality, and compliance across all customer service functions. - Monitor operational performance and collaborate with leadership to resolve issues and improve service delivery. - Partner with cross‑functional teams to maintain alignment with program goals and ensure operational readiness. Qualifications - Bachelor's degree - Minimum 10 years of experience supporting a contact center operations of approximately 200 staff or larger. - Minimum 5 years of experience supporting government contracts or working within a regulated environment. - Ability to obtain/maintain a Public Trust clearance Requirements - Strong understanding of contact center workflows, performance metrics, and operational best practices. - Proven ability to manage 24x7x365 operations and lead diverse teams. - Strong communication, problem‑solving, and stakeholder‑management skills. - Ability to oversee SOP development and ensure consistent operational execution. Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short and long term disability coverage - Paid time off - Employee assistance - Participation in a 401k program with company match - Additional voluntary or legally-required benefits

• Lead regional sales team by recruiting, developing, and retaining top talent • Provide strategic direction and performance coaching to achieve team excellence • Support team development and ensure proper onboarding of new team members • Drive regional implementation of sales strategies to meet or exceed sales objectives • Develop targeted strategies for psychiatric and neurological markets • Identify regional opportunities and remove barriers to team success • Foster innovative sales approaches and best practices • Analyze sales data and market trends to inform strategic decisions • Hold team accountable for execution of sales strategies and meeting objectives • Consistently spends time with each account specialist in the field to observe and coach performance • Provide regular performance feedback and development opportunities • Manage regional budgets and expenses effectively • Ensure compliance with Neurocrine policies, FDA guidelines, and industry standards • Maintain open communication between field teams and headquarters • Develop and maintain relationships with key opinion leaders and healthcare professionals • Engage with local professional and patient advocacy groups • Coordinate with pharmacies and payers to optimize market access • Align with marketing, training, sales operations and other departments