Role Description This is a field-based and remote opportunity supporting a team in an assigned geography. This position will require 50% travel. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Vice President (VP), Patient Support (PS) Field is a role that serves as a national leader for regionally and therapeutic area aligned Novartis Market Access & Reimbursement field teams. This individual will partner with MAPS Therapeutic Area Leads, Cross Functional Field Leadership, the Novartis Patient Support Center, and other matrix support partners to develop a sustainable enterprise wide and TA (Therapeutic Area) specific field strategy, effective customer engagement planning, performance monitoring, field capability building, and field operational excellence for 400+ field associates representing core Market Access and Patient Support responsibilities. The scope and scale of the role will adapt to meet the expanding needs of Novartis with the overarching goal to reduce friction for patients and their providers by building capabilities, harmonizing deployment, and delivering results through a high-performing national field organization. Key Responsibilities - Develop and oversee a unified field strategy, operating model, deployment structure, and capability enhancement program for field teams within the Market Access & Patient Support function across TAs. - Attract, coach and retain a team of high performing National & Regional Directors and field focused Patient Support professionals. - Serve as a member of the MA&PS Leadership Team and partner closely with the TA Strategy leads and relevant in MA&PS COEs (Trade; Specialty Pharmacy (SP); Payer; Alternate Site of Care (ASOC); Patient Support Center (PSC) to execute TA-specific access and support priorities through high-impact field teams. - Lead Field Strategy & Effectiveness team and seek to identify opportunities to improve efficiencies and effectiveness at a regional and national level using analytics, KPIs, and CRM tools; support a culture of continuous evolution and learning. - Partner closely with Customer Engagement Team and other field team counterparts, as appropriate, to ensure strong collaboration and coordination of field associate activities, business plans, and customer resolutions. - Understand and integrate payer, reimbursement, policy & regulatory, customer & stakeholder ecosystems and access realities into field strategy and execution decisions. - Integrate with Novartis leadership and collaborate across multi-functional teams (Sales, Marketing, MAPS, Operations, Training, Legal, ERC, etc.) to ensure a collaborative and compliant approach to support field success. - Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines). This comes with the added accountability to ensure your teams are also adhering to NPC policies. Qualifications - Bachelor’s degree required; MBA, Pharm D, Health Policy or equivalent preferred. - A minimum of 12+ years of pharmaceutical industry experience, with demonstrated ability to lead teams both directly, indirectly, and cross functionally in a matrixed environment. People management and development experience highly preferred. - Thorough understanding, knowledge of and experience with US healthcare dynamics and the drivers of pharmaceutical value. - Ability to analyze complex business issues and trends and to synthesize information into clear and compelling insights and recommendations delivered in a persuasive way to the organization. - Strong interpersonal, communication, and influencing skills combined with an ability to successfully collaborate across a matrixed organization. - Demonstrated prioritization, organizational, and analytical skills as well as the ability to create solutions for complex processes and procedures. - Inspirational leadership with high level of self-awareness and curiosity with focus on empowering others. - Proven results-oriented approach and embodiment of an agile, growth mindset. - Ability to travel 50% over a broad geography is required, with the ability to drive and/or fly within the territory. Requirements - The salary for this position is expected to range between $274,400 and $509,600 per year. - The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. - Novartis may change the published salary range based on company and market factors. - Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. - US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. - In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. COVID-19 Vaccine Policy (customer-facing roles only) While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Role Description The American Heart Association has an excellent opportunity for a VP, Program Development, Quality Healthcare, Global Certification! This position can be home-based, but you must live near a major airport. Responsibilities include: - Leading a department that evaluates, develops, and commercializes medical/scientific programs and products. - Coordinating the full lifecycle of program initiatives from concept through market introduction, ensuring alignment with American Heart Association scientific principles and guidelines. - Partnering with Science & Medicine teams and scientific committees to translate research into marketable offerings that drive revenue growth and meet customer needs. - Owning and implementing the global growth and business development strategy, driving revenue expansion, market penetration, and strategic partnerships across priority geographies. - Leading and scaling a high-performing, globally distributed business development organization. - Evaluating, approving, and developing new program ideas, product improvements, and strategic extensions that improve healthcare quality. - Ensuring American Heart Association research findings and scientific principles are effectively integrated into market-ready programs. - Supervising all phases of the program lifecycle, from inception to market launch. - Partnering with internal and external teams to establish product specifications and align program goals with business strategies. - Assessing program feasibility, market demand, and competitive positioning. - Tracking key performance indicators (KPIs), analyzing outcomes, and implementing enhancements to optimize healthcare programs. Qualifications - Advanced degree in Health Care and/or Business. - Eight (8) years of experience and five (5) years of supervisory experience. - Demonstrated leadership in global healthcare business development. - Excellent communication skills (interpersonal, verbal, and written). - Ability to work, solve problems, and make decisions in a fast-paced, goal-oriented environment. - Knowledge/experience in Cardiac, Stroke, Resuscitation, Atrial Fibrillation, Acute MI care. - Ability to travel up to 30% domestically and internationally. Requirements - Twelve (12) years of experience preferred. Benefits - Salary minimum to the midpoint of the range is $138,100.00 to $184,200.00. - Eligible for an incentive, with the potential to earn up to 22% of your base pay. - Competitive base salary with regular market value reviews. - Performance and recognition through annual salary planning and incentive programs. - Wide array of benefits including medical, dental, vision, disability, and life insurance. - Robust retirement program that includes an employer match and automatic contribution. - Employee assistance program, employee wellness program, and telemedicine. - Paid Time Off (PTO) at a minimum of 16 days per year for new employees. - Total of 12 paid holidays off each year. - Tuition assistance program for career development.

• Author, revise, and maintain the Bank’s overall Credit Policy • Serve as the primary subject matter expert on all credit policy matters • Evaluate and approve complex commercial credit requests • Collaborate with relationship managers to develop financing solutions • Oversee ongoing monitoring and management of the commercial loan portfolio • Prepare credit reports and portfolio analytics for the Board Credit Committee • Act as the Lending subject matter expert for core lending technology platforms

Role Description We’re looking for a leader to redefine customer care at scale—transforming how millions engage across health, wealth, leave, payroll, and HR. This role will reimagine the contact center from the ground up, shifting from reactive, human-driven support to AI-powered, digital-first, and proactive experiences. You’ll own the strategy, roadmap, and execution to dramatically improve customer experience, automation, and cost efficiency. As a key member of the Delivery Transformation leadership team, you’ll sit at the intersection of product, operations, and AI, partnering across Technology, Data, and Client teams to deliver measurable, enterprise-wide impact. What You Will Own - End-to-End Care Transformation - Lead transformation of large-scale, multi-channel contact center operations across voice, digital, and self-service environments. - Redesign the care delivery model to drive AI-led automation, digital adoption, and operational efficiency. - Own the shift from assisted service to intelligent, self-service and automated engagement. - Align a complex ecosystem of stakeholders - internal teams, external BPO partners, and technology vendors. - AI-Driven Customer Experience - Define and scale AI-first care capabilities, including conversational AI, virtual assistants, agent augmentation, and intelligent routing. - Drive containment strategies to reduce reliance on assisted service. - Enable predictive and proactive engagement, leveraging data and AI to anticipate customer needs. - Translate AI investments into clear business outcomes and measurable ROI. - Product & Operational Integration - Own the multi-year roadmap for care experiences across all channels. - Ensure product innovation is fully embedded into frontline operations, workflows, and agent experience. - Partner closely with Operations to deliver real-world adoption, performance gains, and scalability. - Align investments to enterprise priorities across growth, client experience, and efficiency. - Contact Center Economics & Performance - Drive measurable improvements in cost-to-serve, productivity, and service efficiency. - Optimize workforce model, capacity planning, and routing strategies using AI-driven insights. - Improve first-contact resolution, customer effort, and overall experience quality. - Establish and manage a data-driven performance system across care operations. - Knowledge, Agent Experience & Enablement - Modernize enterprise knowledge management to support AI-driven and assisted experiences. - Improve agent effectiveness through intelligent knowledge surfacing and workflow automation. - Accelerate onboarding and proficiency through simplified tools and AI-enabled support. - Enterprise Leadership & Change - Lead large-scale, cross-functional transformation programs across Product, Technology, Operations, and Client teams. - Influence and align senior executives across multiple business units. - Drive adoption of new capabilities in a highly matrixed, complex organization. - Bring structure, clarity, and execution discipline to high-stakes transformation efforts. Qualifications - Bachelor’s degree required; advanced degree preferred. - 15+ years in customer care, contact center operations, product leadership, or transformation roles. - Experience leading enterprise-scale care transformation and AI adoption initiatives. - Demonstrated success in multi-channel service environments and digital transformation. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Salary Pay Range - Minimum: 215,000.00 USD - Maximum: 235,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.