New Business Account Manager Life New Business Account Management MassMutual Operations Full-Time (Hybrid Office – Springfield, MA) The Opportunity The New Business Account Manager is a dedicated client relationship business partner that is a vital part of the New Business & Underwriting experience. As a critical field facing role, this position is accountable for developing, maintaining, and enhancing relationships with new and existing agency staff and financial professionals. This position is focused on driving internal and external partnerships and strategies that will result in long term growth and policy persistency. Working closely with agency staff, brokers, external vendors, and various departments at MassMutual, this role will be responsible for managing new business timelines, gaining a granular understanding of their agency's business needs, establishing and documenting processes to support those needs, and ultimately the successful onboarding of newly sold business. The Team The Account Manager team is a highly collaborative and hardworking group dedicated to delivering exceptional client experiences. Through strong teamwork and open communication, the team works together to build lasting relationships, drive results, and ensure every client’s needs are met with care and precision. Their collective effort and commitment to excellence make them a trusted partner in achieving shared success. The Impact Account Managers serve as the primary contact for agency partners, handling onboarding, service, and support for new business across dedicated distribution channels. Acting as an extension of our distribution partners, they simplify processes and reduce complexity to create a seamless experience. Account Managers engage regularly with firms, Financial Professionals, and General Agents, supporting meetings on strategy, performance, products, and regulatory updates. Their work directly influences the sales funnel and drives future business opportunities. As an Account Manager, you will be accountable for the below, and other duties as assigned: - Manage pending inventory and issued cases to improve placement rates. - Act as liaison between firms and internal teams, providing timely updates and resolving escalations. - Deliver training and communicate process changes to firm New Business staff. - Build strong relationships with internal and external stakeholders to streamline workflows. - Conduct agency visits and presentations to educate, gather feedback, and strengthen partnerships. - Facilitate regular calls with agencies to review metrics, address gaps, and solve problems. - Partner with Compliance and Field Risk Management on regulatory matters. - Identify process improvements and provide coaching to enhance ease of doing business. - Participate in projects focused on service enhancements and customer centricity. The Minimum Qualifications - High School Diploma - 3+ years of work experience in the Financial/Insurance industry or Client Relationship Management The Ideal Qualifications - Bachelor's degree - 1+ year of Life/Disability Insurance product knowledge - Experience in case management or underwriting for Life or Disability Insurance - 5+ years in Financial Services, Customer Service, or Client Relationship Management - Strong understanding of company products, services, and business operations - Skilled in presenting processes, results, and best practices to internal and external stakeholders - Detail-oriented and able to work independently under tight deadlines - Thrives in fast-paced, diverse, and dynamic environments - Committed to delivering exceptional service and performance excellence - Proficient in using multiple systems and tools - Highly organized and capable of managing multiple priorities - Effective communicator with strong negotiation and conflict resolution skills - Collaborative team player who respects procedures and timelines - Flexible to support business needs during peak periods and critical deadlines What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: - Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes - A collaborative environment where perspectives are welcomed - Access to learning, development, and internal networks that support continuous growth and skill-building over time - Employee-led communities and forums that foster connection, learning, and inclusion across the organization - A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset #LI-MM1 Salary Range: $62,900-$79,300 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

Title: Remote Account Representative Location: Orlando, FL Job Description: Full-time Description $17/hour + Monthly Bonus | Full-Time | Monday–FridayMake an impact—while working from home. Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping patients navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed. What We Offer: - $17/hour + monthly bonus opportunities - Consistent Monday–Friday schedule - Medical, dental, vision, GAP, and life insurance - 401(k) with company match - Paid time off and paid holidays - Company-provided equipment What You’ll Do: - Talk with patients to help them understand their accounts and find solutions - Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable. - Handle a high volume of inbound and outbound calls - Accurately document interactions in our systems - Meet performance goals (with support and coaching along the way) Requirements Qualifications: - 1+ year of experience in a call center, customer service, billing, or collections - Strong communication and problem-solving skills - Ability to build trust and work through sensitive conversations - Basic knowledge of medical terminology (preferred) - A reliable, detail-oriented work style Work-From-Home Requirements: - Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA - Quiet, private workspace - High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer - Wi-Fi and hotspots are not supported - Must meet tech requirements before training begins BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections. Salary Description $17.00 Per Hour

• Manage and develop existing key accounts in the Southern Germany region • Build long-term, trust-based customer relationships • Support contract and pricing negotiations • Create, track and analyze proposals • Analyze customer requirements and identify new business opportunities • Coordinate between customers, sales and internal departments • Prepare and conduct customer meetings and presentations • Support tenders and sales projects • Maintain and document customer and sales data in the CRM system • Monitor market and competitor developments

• Manage and drive direct sales into Major Enterprise Accounts. • Create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. • Develop executive relationships with key buyers and influencers in Major Enterprise Accounts and leverage these during the sales process. • Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. • Negotiate terms of business with clients to achieve win/win results that provide the basis for solid ongoing relationships. • Generating Major Enterprise Accounts business opportunities and managing the sales process through to closure of the sale. • Achievement of agreed quarterly sales goals. • Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline