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Role Description Join a growing software solutions team and help clients successfully implement, configure, and optimize business systems. Duties & Responsibilities - Customer Support & Client Relationship Management: - Monitor and manage company support platforms, ensuring client queries are addressed within agreed service levels. - Build and maintain professional relationships with clients, acting as a trusted advisor during implementation and support engagements. - Investigate, troubleshoot, and resolve software-related issues efficiently. - Escalate complex technical issues where necessary while maintaining clear communication with clients. - Ensure support requests are accurately documented, managed, and closed within expected timeframes. - Gather client feedback and communicate enhancement opportunities and future requirements to the product and development teams. - Provide clear guidance and recommendations to clients to maximize the value of the software solution. - Software Implementation & Project Delivery: - Lead and support the implementation of Capisol software solutions for new and existing clients. - Analyze client business requirements to meet operational needs and best-practice processes. - Work closely with the project manager to ensure implementation milestones and deliverables are achieved. - Conduct software testing, user acceptance testing support, and implementation validation activities. - Deliver client training sessions both remotely and on-site, ensuring successful user adoption. - Identify process improvement opportunities and recommend solutions that enhance client outcomes. - Assist with data migration, system configuration, and integration activities where required. - Contribute to implementation methodologies, documentation, and continuous improvement initiatives. Qualifications - Tertiary qualification in Information Technology, Information Systems, Business, or a related field. - 2–5 years' experience in software implementation, application support, business systems consulting, or a related technical role. - Experience working directly with clients in a consulting, support, or project delivery environment. - Exposure to ERP, CRM, document management, workflow, or SaaS platforms will be advantageous. - Experience facilitating training sessions and user onboarding is beneficial. Requirements - Market Related Interested? For more information, please reach out.