• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

• Lead customer onboarding and implementation engagements for tax products. • Serve as the primary customer-facing contact during implementation. • Gather and document customer business processes and functional requirements. • Design, configure, and support workflows for tax and fixed asset processes. • Deliver customer training through live sessions and demonstrations.

• Serve as a trusted partner to schools and districts within NYC — helping them understand their data and strengthen implementation strategies • Participate in partner meetings, data reviews, and check-ins to share insights and gather feedback • Support program onboarding and rollout for new partners, ensuring smooth adoption by teachers and administrators • Elevate stories and examples of strong implementation to share with the broader team and partner network • Conduct school visits, classroom co-observations, and coaching sessions in collaboration with instructional and professional learning teams to strengthen implementation quality and educator capacity • Gather on-the-ground feedback to inform continuous improvement of our tools, supports, and data reporting • Serve as a bridge between partners and internal teams to troubleshoot issues, surface needs, and ensure a high-quality user experience • Prepare and share data reports and visual presentations that highlight engagement, usage, and impact across schools, districts, and support team members in their work with partners • Translate complex data into clear insights and actionable recommendations for educators and leaders • Collaborate with internal data and product teams to ensure accuracy and consistency of reporting • Maintain templates, dashboards, and processes that make data reporting efficient and meaningful for the Program Success team • Manage 10-20 single-school accounts • Provide hands-on support to key district accounts managed by Senior Directors of Implementation Success • Partner with educators and leaders to ensure seamless program operations — from rostering and setup to ongoing technical and instructional support • Lead and coordinate special projects that advance the Program Success team’s goals— such as new reporting tools, data storytelling initiatives, or process improvements • Collaborate with colleagues across teams (Insights & Analytics, Education Solutions, Product) to ensure a cohesive and high-quality partner experience • Track project timelines and deliverables, keeping communication clear and progress steady

Title: Escrow Specialist II Location: Minneapolis, Minnesota, United States Northmarq is seeking an experienced Escrow Specialist II to join its Bloomington, MN headquarters office. This position requires a deadline-driven, organized and detail-minded individual who will be responsible for monitoring and paying real estate taxes and filing UCC statements, ensuring minimized risk to all investor portfolios. Focus will be on achieving a solid understanding of commercial real estate tax terminology, working independently, management of assigned portfolio, and consistent attention to detail and accuracy in all job responsibilities. Additional responsibilities may be added to adapt to company growth. *This role supports a flexible schedule that prioritizes in‑office teamwork, with flexibility for remote work when appropriate. Essential Accountabilities: - Ensure all commercial loans have property taxes paid and escrows analyzed in conformity with investor and company regulations. - Ensure all commercial loans have valid UCC statements filed, continued and terminated in conformity with investor and company regulations. - Review borrower requests/loan events to ensure continued tax and UCC compliance. - Plan and schedule own workload to most efficiently meet benchmarks and manage assigned portfolio, prioritizing according to risk and urgency. - Identify potential risk for the company and the investor and promptly notify the appropriate parties. - Manage and escalate, as necessary, high-risk tax and UCC delinquencies, lapses or other issues promptly. Work with leadership as necessary to research, communicate and resolve the issue with the appropriate parties. - Reach prompt and satisfactory resolution of tax or UCC statement non-compliance, or other issues. - Maintain a solid basis of commercial real estate tax and UCC statement expertise, quality and understanding of risk. - Ensure the highest level of customer service is provided to all customers, internally and externally. - Conduct due diligence of loan documents to ensure proper loan setup and servicing of the loan. - Provide recommendations for creating or updating company procedures/guidelines for job responsibilities. - Assist with the training of other team members. - Accurately maintain and update servicing system files. - Monitor and update monthly loan reports utilized by investors and management to analyze potential risk. - Work collaboratively with other Servicing and Production personnel on projects and to resolve issues. - Perform other reasonable tasks/projects as assigned What We're Looking For: Education: Bachelor’s degree preferred; with preferred emphasis in Business Administration, Finance or Real Estate; or applicable business experience. Work Experience: 2-4 years of office experience, commercial real estate and/or tax experience preferred. Demonstrated Technical Competencies: - Knowledge of real estate taxes and/or UCC statements terminology - Strong knowledge of Microsoft Office Demonstrated Professional Competencies: - Ability to work both independently and collaboratively within a team, with minimal supervision - Strong customer relationship management - Strong organizational skills with the ability to handle multiple tasks, assignments and prioritize to meet deadlines - Excellent oral and written communication skills - Ability to identify and analyze risk - Problem-solving skills to reflect level of responsibilities - High attention to detail and accuracy required - Ability to maintain positive attitude in all situations - Ability to train others - Understanding of how team job functions relate to other areas of Servicing and ability to work collaboratively with other Servicing and Production personne Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more