• Drive organizational growth by developing and executing long-term strategic plans • Conduct in-depth market analysis and provide actionable insights to senior leadership • Foster cross-functional collaboration to ensure business priorities are executed with financial rigor and operational excellence • Serve as a strategic advisor to Product, Engineering, and Sales leadership • Collaborate closely with Finance & Strategy (F&S) for capital expenditure and operational expenditure decisions • Act as a key liaison between technical and non-technical teams • Lead the strategy, design, and operationalization of Total Cost of Ownership (TCO) models • Define and monitor KPIs that bridge technical performance with business health • Design and implement standardized systems for managing changes to complex planning workflows

• Prepare Functional & Technical Design Documents • Serve as SME (Subject Matter Expert) for Workday configuration • Review test cases to ensure quality and completeness • Create and maintain a knowledge base and response catalog • Provide technical-functional guidance to offshore teams • Conduct Business Analysis activities, including requirements elicitation and documentation, functional design, and data analysis • Proactively identify risks and resolve issues

• Manages workforce functions including personnel management, forecasting, reporting, and capacity planning. • Leads a team of analysts, providing support and conducting performance evaluations. • Assists in strategic planning to improve productivity and identifies risks. • Creates reports for decision-making and presents data analysis. • Runs headcount and FTE forecasts, ensuring variance is within targets. • Ensures sufficient seat capacity and optimal utilization of the site. • Collaborates with Operations leaders and attends meetings as needed. • Seeks continuous improvement opportunities for team and processes.

• Analyst will handle appeals submitted on Disability (STD, LTD, Leave) products. • Review adverse claim life decisions within STD, LTD, State Leave product line. • Review claim files in depth and detail to determine if previous claim decision (adverse claim decision) was appropriate or if prior decision should be reversed. • Provide high level feedback on claim handling. • Handle appeals in line with job aids in place. • Responsible for reviewing regulatory & presidential complaints and providing responses to appropriate agency.