• Analyst will handle appeals submitted on Disability (STD, LTD, Leave) products. • Review adverse claim life decisions within STD, LTD, State Leave product line. • Review claim files in depth and detail to determine if previous claim decision (adverse claim decision) was appropriate or if prior decision should be reversed. • Provide high level feedback on claim handling. • Handle appeals in line with job aids in place. • Responsible for reviewing regulatory & presidential complaints and providing responses to appropriate agency.

• Conduct in-depth research and analysis on semiconductors, advanced electronics architectures and SDV (Software Defined Vehicles). • Research the supply chain for centralized E/E Architectures and Systems-on-chips (SoCs). • Provide insights and forecasts on market trends and technology developments within the SDV and electronics spaces. • Build and maintain a strong industry network with car makers, suppliers (from software to system to chip level), and tech companies in North America to gather valuable insights and collaborate on research initiatives. • Collaborate with global teams to integrate regional insights into broader research initiatives. • Work closely with the local sales team to support business development efforts in the region by providing market intelligence and strategic insights. • Present findings to internal stakeholders and external clients to support strategic decision-making. • Contribute to publications and reports that highlight the impact of SDV, centralized E/E Architectures and semiconductor technologies on the automotive industry. • Engage with industry leaders and participate in relevant conferences to stay updated on the latest advancements.

• Lead performance analytics for integrated digital campaigns across onsite, email, paid media, SEO/SEM, display, social, and emerging channels. • Connect data analyses and digital performance insights to customer journey behaviors, conversion metrics, ecommerce outcomes, and revenue impact. • Build and evolve performance measurement, dashboards, and KPIs for digital campaign activations that support campaign performance objectives. • Conduct advanced analytics (e.g., segmentation, attribution insights, funnel analysis, forecasting, trend analysis) to guide future campaign strategy. • Translate analytical findings into clear, actionable recommendations that influence cross-channel digital campaign roadmap and activation decisions. • Partner with channel leads and the Integrated Digital Campaign Manager to develop experiment designs (A/B tests, multivariate testing) and learning agendas for digital activations. • Analyze cross channel campaign performance and ecommerce activation results to uncover insights that improve business impact. • Support continuous improvement of performance measurement frameworks, scorecards, and post campaign reporting. • Partner closely with Digital/Ecommerce, Brand, Merchandising, Product, Sales, and other cross functional partners to build effective digital campaign performance insights and hypotheses.

• Updates and processes data for real-time performance analysis • Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) • Manages and monitors the queue for the Operations account • Keenly observes the queue and proactively responds with action plans for the account’s activities • Acts as the central point of communication regarding account performance • Cascades vital information to key decision-makers • Escalates relevant information on account performance to Management • Keeps abreast of new policies and procedures addressing day-to-day issues • Provides information on key issues and challenges in attaining service levels