Role Description We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include: - Serving as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries. - Assisting patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples. - Managing inbound calls and live chats to deliver timely and effective assistance. - Collaborating with cross-functional teams to resolve patient inquiries and concerns effectively. - Maintaining accurate and detailed records of patient interactions using Salesforce CRM. - Identifying and escalating potential issues to ensure timely resolution. - Contributing to process improvement initiatives to enhance the patient experience. Qualifications - Strong interpersonal and communication skills. - Ability to manage multiple tasks while maintaining attention to detail. - Proficiency with Salesforce CRM and standard office applications. - Empathy and a patient-centered approach to service. - Previous experience in customer service, healthcare, or related fields is a plus. - Spanish-speaking is a plus. Requirements - Remote USA. - Pay range: $24.46 — $30.58 USD. Benefits - Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents. - Free testing for Natera employees and their immediate families, in addition to fertility care benefits. - Pregnancy and baby bonding leave. - 401k benefits. - Commuter benefits. - Generous employee referral program.

Role Description Work with Willow has partnered with a client organization that provides virtual mental health services to individuals seeking convenient access to quality care. We are currently seeking independently licensed therapists to provide psychotherapy services through a fully remote telehealth platform. This position allows clinicians to focus on patient care while receiving support from a dedicated administrative team that assists with scheduling, intake paperwork, releases, and appointment coordination. Responsibilities - Conduct behavioral health assessments and establish diagnoses - Provide individual psychotherapy through a secure telehealth platform - Develop and implement treatment plans based on client needs - Utilize evidence-based screening and outcome measurement tools - Complete clinical documentation and maintain accurate medical records - Coordinate care and referrals when clinically appropriate - Adhere to all licensing requirements, ethical standards, and applicable regulations Client Population - Anxiety - Depression - Trauma-related disorders - Women's mental health concerns - Relationship and family issues - Substance use concerns - Stress and life transitions Benefits - Fully remote position - Flexible scheduling - Administrative support for scheduling and patient coordination - Training on all required systems and technology - Collaborative clinical environment - Consistent referral flow Qualifications - Master's degree in Social Work or Marriage & Family Therapy - Active independent licensure as an LCSW, LMFT, or equivalent in the state of practice (Indiana) - Experience providing psychotherapy services - Strong assessment, treatment planning, and documentation skills - Experience working with women's health issues preferred - Experience serving diverse populations preferred Requirements - Job Type: 1099 Contract - Part-time Flexible Schedule

Occupational Therapist – Home Health Location: - Seattle, Washington - Tukwila, Washington - Bothell, Washington Employment Type: Full-time Work Arrangement: Field-Based Remote (Home Health) Job Description: Company: Providence at Home with Compassus Position Summary Join a groundbreaking team at the forefront of innovative care delivery as a Home-Based Acute Care Occupational Therapist with the joint venture between Providence and Compassus - two leaders in advancing home health and hospital-at-home services. In this unique role, you'll bring high-quality, inpatient-level therapy directly into the home, providing comprehensive evaluations, personalized treatment plans, and thoughtful discharge planning. Working independently and as part of a multidisciplinary care team, you'll support patients through critical transitions with compassion, clinical excellence, and a strong focus on restoring independence. If you're passionate about redefining what care can look like at home, we invite you to be part of this transformative model. Position Specific Responsibilities As an Occupational Therapist with Providence at Home with Compassus, you'll bring compassionate care and clinical expertise into the home setting, helping patients regain independence and improve quality of life. Key responsibilities include: - Delivering comprehensive therapy services including assessment, intervention, care planning, implementation, and discharge planning. - Evaluating clients' physical, cognitive, psychological, and perceptual functions to ensure they can safely and effectively function at home. - Developing individualized plans of care in collaboration with patients and families. - Identifying and making appropriate referrals related to medical, social, and emotional factors that impact care. - Educating and counseling clients and families on treatment plans, safety concerns, and therapy goals within your scope of practice. - Adapting equipment and therapy techniques to the home environment to promote safety and optimal function. - Independently managing a caseload, scheduling and coordinating home visits, and working closely with the interdisciplinary team to ensure cohesive care. - Organizing a weekly schedule that balances client visits and participation in required team meetings. - Supervising and instructing Home Health Aides on care plans, including functional skills training and exercise programs. - Providing supervision and case management for clients receiving care from Certified Occupational Therapy Assistants (COTAs), including completing every fifth visit. - Delivering in-services to staff on new treatments or techniques. - Completing documentation on the same day as visits, in line with agency guidelines and reimbursement requirements. - Supporting the onboarding of new team members by introducing them to clinical practices in the home health setting. Education and/or Experience - Required - Bachelor's degree Occupational Therapy OR Master's degree Occupational Therapy - Preferred - 1 year of Occupational Therapy experience with adults in a home care setting. Certifications, Licenses, and Registrations Required - Current, unencumbered (State of Employment) License as an Occupational Therapist Required within 30 days of hire - National Provider BLS - American Heart Association (Vendor Managed) Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization. At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Compensation range: $46.06-$66.81 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Compassus offers a comprehensive benefits package including Medical, Dental, Vision, 401 (k), and much more. Build a Rewarding Career with Compassus At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others. Your Career Journey Matters We're dedicated to helping you grow and succeed. Whether you're pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive. The Compassus Advantage - Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. - Career Development: Access leadership pathways, mentorship, and personalized professional development. - Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care. - Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being. - Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication. - A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion. Ready to Join? At Compassus, your career is more than a job-it's an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.

Role Description The Senior Care Navigator provides advanced, flexible support across the Patient Support Program (PSP). This role is designed to support higher-complexity reimbursement needs, provide vacation and sick coverage for Care Navigators across PSPs, and contribute to special projects that improve program operations. The Senior Care Navigator must be able to quickly learn program-specific workflows, maintain continuity of care during coverage periods, and apply strong immunology PSP and multi-province reimbursement expertise to support timely patient access to therapy. A Day in the Life (What you will do here): - Cross-Program Coverage and Continuity: - Provide vacation, sick leave, and temporary coverage for Care Navigators across multiple PSPs. - Ensure continuity of patient care during coverage periods, including timely follow-up, documentation, reimbursement activity, and adherence to program-specific KPIs. - Quickly learn and apply different program workflows, escalation pathways, client expectations, and reporting requirements. - Special Projects and Operational Support: - Provide dedicated support for special projects across the PSP, including process improvement initiatives, workflow stabilization, program transitions, coverage planning, and operational support as assigned. - Support PSP leadership by identifying process gaps, reimbursement trends, coverage barriers, and opportunities to improve consistency across programs. - Assist with onboarding, knowledge transfer, or temporary workflow support when programs require additional experienced Care Navigator capacity. - Advanced Reimbursement Support: - Apply extensive reimbursement expertise across multiple provinces, including public and private payer requirements, provincial coverage criteria, prior authorization processes, appeals, special authorization submissions, and employer or insurer escalations. - Collaborate with patients, insurers, physicians, pharmacies, infusion or injection service providers, and internal PSP teams to resolve reimbursement and access barriers. - Serve as a knowledgeable resource for complex reimbursement scenarios by supporting Care Navigators and PSP leadership with payer-specific requirements and escalation recommendations. - Patient and Program Support: - Act as a point of contact for patient-related elements of the PSP when providing assigned coverage or project support. - Support timely patient enrollment, telephone support, maintenance calls, adherence follow-up, and ongoing case management as required by the assigned program. - Review, analyze, and validate patient information for accuracy and completeness to support initiation and continuation of services. - Maintain accurate and timely patient, clinic, and program information within the Customer Relationship Management (CRM) system. - Maintain confidentiality of patient, client, and corporate information and discuss information only with appropriate personnel. - Complete additional duties as requested by the Manager. Qualifications - Post-secondary education in healthcare, life sciences, business administration, or a related field is preferred. - Minimum 3–5 years of direct immunology Patient Support Program experience is required. - Demonstrated experience supporting reimbursement across multiple Canadian provinces is required. - Bilingualism (English and French) is an asset. - Bilingualism required in the province of Quebec. - Extensive reimbursement experience is required, including private insurance coordination, provincial public coverage, special authorization processes, appeals, payer follow-up, and patient financial assistance pathways. - Advanced knowledge of public and private reimbursement structures, payer systems, documentation requirements, and province-specific reimbursement processes is required. - Ability to rapidly learn and apply program-specific requirements while providing short-term coverage, project support, and operational continuity across different PSPs. - Must be able to work from home and have a quiet, private home office space. - Excellent verbal and written communication skills. - Strong analytical skills including interpretation of regulation and legislation. - Advanced knowledge of the pharmaceutical distribution industry. - Excellent customer service, problem-solving, and conflict resolution skills. - Effective interpersonal skills. Benefits - Competitive Salary and generous vacation entitlement. - Wellness Program (5 paid days off for your well-being!). - Paid Sick Days. - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance. - Employee & Family Assistance Program. - RRSP Matching Program.