Work with Willow

Role Description Work with Willow has partnered with a client that is seeking a reliable, highly organized Client Services & Administrative Coordinator to support administrative and client-facing operations across two growing mental health and coaching organizations. This role combines client communication, scheduling, and intake coordination with behind-the-scenes administrative support. Ideal for someone who is detail-oriented, proactive, and comfortable speaking with clients in a professional, supportive manner. - Serve as first point of contact for prospective clients (phone/email) - Explain services, pricing, and onboarding process clearly - Schedule appointments and follow up with inquiries - Send and manage onboarding documentation - Maintain organized client tracking systems (Google Sheets/Excel) - Support administrative workflows, records processing, and EHR documentation - Assist with internal operations and special projects Qualifications - 6+ months administrative experience in healthcare, mental health, or wellness - Experience with EHR/EMR systems - Familiarity with HIPAA and handling confidential information - Strong communication, organization, and attention to detail - Proficiency with Google Workspace (Docs, Sheets, Drive) - Comfortable working independently in a remote environment Requirements - Part-time (20–28 hours per week to start) - Monday–Thursday, standard business hours - Fully remote (U.S.-based candidates only) Compensation - $21–$24 per hour (based on experience) Benefits - 401(k) with company match - Paid sick time, vacation, and holidays - Eligibility for medical, dental, and vision benefits at 30+ hours Growth Opportunity This role offers the potential for expanded responsibilities, increased hours (including full-time), and career growth as the organization continues to expand.