• Represent the interest of the Club within the contractor network, playing a critical role in driving the adoption of AAA programs, facilitating performance across territories, and managing the overall satisfaction of members with ERS issues. • Travel across the network, visiting contractors to build relationships, discuss their performance, provide advice, and help contractors fulfill AAA programs that will enhance efficiency and increase member satisfaction. • Analyze metrics and determining where and when additional contractors are needed in a territory. • Screen and evaluate potential contractors; assessing and ensuring that facility requirements are met and a high quality of service will be provided. • Act in a consultant manner to represent the interests of the Club. • Facilitates filing and completion of all AAA contracts and requirements. • Orients new contractors with regard to AAA / ACG operations, procedures, performance metrics and compensation. • Coordinates training for employees of new contractors on procedures and member service expectations. • Enhances contractor business performance by conducting regular contractor visits to build relationships and reinforce AAA programs. • Monitors and reviews contractor Key Performance Indicators (KPIs) and ensures maintenance of automotive standards. • Manages costs per call, discussing potential reasons for high / low KPI scores and trends. • Develops and documents action plans to help contractors improve performance. • Adjusts contractor territories to optimize response times and coverage. • Manages contract renewal processes. • Provides recognitions for contractors exceeding goals and member expectations. • Resolves member complaints and claims received from member service representatives or other ACG staff. • Conducts investigations on high priority claims. • Conducts required mediation and arbitration necessary to ensure effective resolution. • Completes administrative duties related to providing elevated ERS assistance during emergency or challenging weather situations. • Files and maintaining relevant documentation pertaining to contractors. • Researches industry best practices, new developments and technologies. • Seeks opportunities to promote products and educate the public. • Coordinates contractor group meetings to gather feedback, discuss relevant issues or share best practices.

• Meet sales expectations in the assigned clinics within company policy guidelines. • Develop strong relationships with targeted health care professionals responsible for 1-3 customer segments and products (e.g., Metabolic, Ketogenic and GI/ Allergy patients, new launches) in both hospital inpatient and clinic settings within the assigned territory. • Solidify Cambrooke as the trusted and valued partner of choice for patient care and the easiest company to partner with. • Through education and collaboration with health care professionals, encourage sampling of Cambrooke’s medical food formulas to the appropriate patients. • Collaborate with internal personnel, with timely follow-up on opportunities with health care providers and patients to convert from sample trial to loyal customer. • Set, monitor and optimize a business plan that includes, but is not limited to, regional and clinic strategies and field activities that build acceptance and usage of Cambrooke’s portfolio of medical food formulas. • Meet or exceed minimum expectations of 2-3 field travel days per week, typically 4-6 overnight stays per month and 10 patient events per year. • Cultivate and identify lead opportunities. Meet with families at weekday / weekend events and clinic to educate, drive awareness of and interest in, Cambrooke’s portfolio of medical food formulas. • Build and improve clinical competence of the disease states and conditions for which we have products. Demonstrate clinical confidence during presentations and display the ability to articulate the benefits of our products and programs for the health care practitioner, their patients and practice. • Work collaboratively with Cambrookecare to identify DME providers and follow-up with clinicians as needed to expedite process. • Identify formulary needs (e.g., State program, WIC, Medicaid, hospital) and manage processes necessary for successful formulary inclusion. • Work collaboratively with other Territory Managers and Clinical Specialists. Utilize all selling resources and demonstrate cross-functional collaboration with other support departments and associates to optimize overall performance and ability to succeed. • Responsible for maintaining control over territory expenses within the approved budget. Assist the Director of Sales in developing the annual budget for the territory. Submit expense reports weekly. • Complete all required and requested administrative work in a timely and accurate manner. • Participate in marketing events such as seminars, trade shows, and telemarketing events. • Coordinate shipping schedules and delivery of merchandise and services. • Provide on-the-job training to new sales employees. • Other duties as assigned.

• Create, host, and produce social-first video content for Complex across TikTok, Instagram Reels, YouTube Shorts, and emerging platforms. • Identify trending topics, memes, conversations, and cultural moments that resonate with the Complex audience. • Storyboard, shoot, edit, and publish short-form content optimized for each platform. • Produce approximately 6-8 pieces of short-form video content per week. • Work closely with the social, editorial, video, and design teams to develop engaging audience-first content. • Create content utilizing Meta AI Glasses. • Monitor internet culture, entertainment, music, sports, fashion, and social trends to identify content opportunities. • Create reactive content around viral moments, major events, and breaking cultural conversations. • Participate in creative brainstorms and pitch original content concepts and recurring franchises. • Collaborate with internal teams to support editorial initiatives, events, commerce activations, and brand campaigns. • Assist with community engagement and audience interaction across social platforms. • Track content performance and contribute insights around platform trends and audience behavior. • Help maximize the reach and impact of content through platform-native storytelling and optimization. • Utilize AI and emerging creative tools to improve content production and workflow efficiency.

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. • Maintain confidentiality and security with all privileged information. • Maintain working knowledge of Company and facility software. • Adhere to the Company's and Customer facilities Code of Conduct and policies. • Inform manager of work, site difficulties, and/or fluctuating volumes. • Assist with additional work duties or responsibilities as evident or required. • Consistent application of medical privacy regulations to guard against unauthorized disclosure. • Responsible for managing patient health records. • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. • Ensures medical records are assembled in standard order and are accurate and complete. • Creates digital images of paperwork to be stored in the electronic medical record. • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. • Answering of inbound/outbound calls. • May assist with patient walk-ins. • May assist with administrative duties such as handling faxes, opening mail, and data entry. • Must meet productivity expectations as outlined at specific site. • May schedules pick-ups. • Other duties as assigned.