• Accountable for ensuring assigned projects are delivered on time and against client objectives. • Thinks proactively throughout the project to anticipate and quickly addresses changes to approach, design, objectives, etc. • Effectively designs studies and writes proposals. • Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type. • Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh). • Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story. • Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”) • Appropriately adds visual elements to communicate the story. • Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy. • Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism. • Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client. • Develops rapport and builds empathy for and with the client, leading to long-term relationships. • Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs. • Proactively addresses issues or opportunities in the client’s business, including further research or strategy work. • Manages tenuous client situations with a steady presence.

• Accountable for ensuring all aspects of the project are delivered on time and against client objectives. • Consistently thinks proactively throughout the project to anticipate and quickly addresses changes to approach, design, objectives, etc. • Effectively designs studies and writes proposals. • Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type. • Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh). • Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story. • Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”) • Appropriately adds visual elements to communicate the story. • Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy. • Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism. • Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client. • Develops rapport and builds empathy for and with the client, leading to long-term relationships. • Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs. • Proactively addresses issues or opportunities in the client’s business, including further research or strategy work. • Manages tenuous client situations with a steady presence, and coaches the team to do the same.

Role Description This position is responsible for the oversight and direction of the Arbitration solution. Responsibilities include: - Providing leadership and decision-making to ensure high-quality service is provided to account management, clients, providers, IDR entities, CMS client's internal customers, and vendor relationships. - Managing or overseeing all activities with associated units, including developing and implementing policies and procedures on all related systems and workflows. - Achieving short and long-range business goals and ensuring operating efficiency. - Directing all facets of the department including staffing, goal setting, budget compliance, product evaluation, and enhancement. - Coordinating communication and activities between Operations, Sales and Marketing, Human Resources, Network Development, Quality Assurance, IT, and Legal departments. Qualifications - Bachelor Degree or minimum 5 years’ experience in the healthcare industry with 2 years in a leadership role with people management responsibilities. - Required licensures, professional certifications, and/or Board certifications as applicable. - Excellent organizational, analytical, and independent decision-making skills. - Demonstrated problem-solving skills with the ability to manage multiple priorities and meet associated timelines. - Knowledge of provider billing and collection practices. - Knowledge of effective negotiation principles. - Knowledge of commonly used medical data resources. - Strong communication (verbal and written), managerial, interpersonal, organizational, time management, customer service/sales, problem-solving, leadership, strategic, analytical, tactical, and execution skills. - Ability to prioritize and manage time effectively. - Ability to make decisions using limited or incomplete data. - Advanced proficiency with MS Office and ability to use software, hardware, and peripherals related to job responsibilities. Requirements - Direct management of performance to ensure competent staff delivers quality results, including training, mentoring, motivating, and overseeing staff performance. - Develop, implement, and manage both short- and long-term goals, objectives, policies, and procedures based on current and future trends and legislative requirements. - Compile, analyze, and report on trends to include performance improvement initiatives and exceptional client delivery. - Oversight and development of operational relationships and performance for clients, account management, and other stakeholders. - Identify opportunities for performance improvement and operational efficiencies. - Manage departmental and team budgets including expenses, cost containment, and profitability. - Provide direction and guidance to other levels of management, through delivery of instructions and direction to staff on individual cases. - Act as a subject matter expert internally for the Team and other departments within the Company. - Select, develop, and evaluate staff to ensure the efficient operation of the department. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. - Perform weekly Soft Audits on cases worked by team members and address performance issues. Benefits - Medical, dental, and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year.

Managing Director Health & Benefits - Dallas, Texas, United States - Full time Description As a Health and Benefits Managing Director you will make a valuable difference every day to our high-profile clients and prospects by developing leading edge solutions to address their health and benefits and broader benefits issues. You will lead large, highly visible client engagements as well as develop and manage active pipelines, grow relationships with current and prospective clients, and demonstrate how our organization’s superior strategic resources and capabilities can address their concerns. You will serve as a key voice to the marketplace of one of the world’s leading HR consulting firms and have the ability to contribute to the evolution of health care delivery in North America. The Role - Serve as the strategic partner and trusted advisor to large, complex clients in the design and management of their health and benefits programs, - Primary accountability for creating and executing a business strategy to penetrate the local and regional market in obtaining completely new Health and Benefits clients of the company; retain and grow revenue with clients once on board - Meet or exceed revenue and market penetration goals - Serve as senior Health and Benefits strategist for clients, ensuring that health and welfare plan design meets clients’ needs and fits within overall benefits strategy - Raise awareness of WTW's capabilities in the marketplace through conference appearances and various other profile building venues - Contribute to the development of new tools and approaches - Build relationships internally with sales and marketing team and consultants within and outside H&B to effectively collaborate on sales opportunities - Help to identify and develop future talent Qualifications The Requirements - 15+ years’ experience in the design/management of large group health and welfare plans gained in a consulting or brokerage environment - Track record of success in managing and growing large client relationships, together with proven ability to generate revenue - An executive presence with polished and well developed written and oral communication skills - Ability to influence and collaborate with senior management and work across all levels of an organization - Interest and aptitude in keeping abreast of latest developments in health and welfare plan strategy and contributing to the development of new tools and approaches - Excellent Microsoft Office skills, particularly in Excel and PowerPoint - Availability to travel regularly - Bachelor’s degree preferred; high school diploma required - State Life and Health license required within 90 days of joining Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): - Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) - Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) - Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.