• Track resident balances and identify accounts that meet thresholds for delinquency action. • Coordinate with attorneys regarding filings, legal notices, and eviction proceedings. • Draft and issue delinquency letters, pay-or-quit notices, and other required resident communications. • File and track eviction cases, ensuring all required steps and deadlines are met. • Support post-eviction processes including move-out reconciliation and collection referrals. • Monitor and report on delinquency trends across the portfolio. • Track all subsidy-related activity across properties, including vouchers, HAP contracts, and agency payments. • Coordinate with housing subsidy agency caseworkers on behalf of property management. • Crack and enter subsidy payments into the property management system and update resident ledgers accordingly. • Complete and submit required paperwork packets to housing agencies (inspections, rent increases, recertifications, etc.). • Monitor subsidy payment schedules and follow up on missing or delayed payments. • Assist with annual and interim recertification processes for subsidized residents. • Stay current on agency requirements and program updates. • Maintain organized records of all delinquency activity, legal filings, subsidy accounts, and correspondence. • Update property management software with delinquency status, payment activity, and case notes. • Communicate regularly with property managers regarding resident account status and subsidy matters.

• Oversee a Collections team in a fast-paced performance-based environment • Lead, coach, and motivate a team of collection specialists to maximize recoveries • Analyze operational data, tracking agent metrics, and delivering targeted feedback • Conduct interviews and training for new hires • Handle customer escalations, account research, and resolution of sensitive account issues • Manage and track collections accounts, loss mitigation negotiations, and debt settlement accounts • Collaborate with cross-functional teams to streamline loss mitigation processes

• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned • Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy • Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators • Provide budgeting, forecasting and ad hoc reporting specific to client needs • Work closely with senior management and report on daily activities to resolve issues before they impact collections results • Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month • Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy • Research and monitor unapplied payments • Monitor payment arrangements to ensure compliance with payment terms

Title: Collections Associate remote type Hybrid Working locations Brentwood, TN time type Full time job requisition id R0036781 Job Description: About Specialty Program Group: Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. Job Summary: The Collections Associate will oversee daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances. The Collections Associate position reports to the Collections Supervisor. Essential Duties and Responsibilities - Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines. - Manages outstanding invoice status and interfaces with Account Servicers on collection matters and dispute resolution. - Timely completion of tasks and processes in ImageRight (workflow tool). - Identifies opportunities to enhance and improve systems & operations within the organization. - Serves as backup for other members of the Collections team. - Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships. - Proactively coordinates with the Collections Supervisor when necessary to accelerate the collection process. - Maintains timely contact with internal staff and agency accounting departments on accounts receivable matters. - Follows production, productivity quality, and customer-service standards. Qualifications Education and/or Experience - High school diploma or GED equivalent required; associate degree preferred. - Minimum 2 years of experience in accounting or related field. - General understanding of Accounts Receivable and / or Collections roles. - Strong written and verbal communication skills. - Effectively respond to questions from managers, clients, and customers. - Ability to solve practical problems and deal with limited standardization. - Recreate accurate timeline of events with cash reconciliation backup. - Proficient knowledge of Microsoft Office, with an emphasis in Excel. Other Skills and Abilities - Ability to review and investigate errors and inconsistencies between Accounts Receivable reports. - Ability to multi-task, prioritize, and work independently. - Able to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees. - Anticipate work needs and follow through with minimal direction. - Proper grammar and proofreading skills. - Analytical problem-solving. - Ability to work well under pressure and within short deadlines. - Willingness to learn and adopt new strategies. Work Location - This role is Hybrid and working out of our Brentwood, TN office. - Department: Accounting & Finance - Required Experience: 2-5 years of relevant experience. - Required Travel: No travel required. - Required Education: High school diploma or GED equivalent required. An associate degree preferred. The expected salary range for this position is $19 to $26 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions. #SPG Department Accounting & Finance Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.