American Express Global Business Travel logo
American Express Global Business Travel

Powering Progress Through Travel

Travel Counselor - Night Shift

CounselorCounselorFull TimeRemoteMid LevelTeam 10,001+Since 2014H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

6 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Travel Counselor - Night Shift

American Express Global Business Travel

Role Description En Amex Global Business Travel nuestros Consejeros de Viajes son la parte principal de nuestra organización, brindando servicio de clase mundial a nuestros clientes de viajes corporativos. Aprenderás a utilizar sistemas de reserva estándar de la industria, resolver consultas de clientes para todo tipo de viajes a través de teléfono, chat y mucho más. Que harás: - Participar en nuestro programa de capacitación de viajes, donde aprenderás todo lo que necesitas saber sobre viajes corporativos y nuestra industria. - Aprender sobre nuestros productos y servicios que proporciona GBT, incluyendo nuestro proceso de reserva integral. - Experimentar nuestro entorno de práctica interactivo. - Asesorar y organizar viajes para clientes de negocios corporativos (individuos y grupos). - Garantizar el cumplimiento de la política de viajes acordada con los clientes, políticas de proveedores de servicios y requisitos regulatorios. - Utilizar técnicas positivas de servicio al cliente y dar solución a solicitudes especiales de nuestros clientes. - Colaborar dentro de tu equipo para proponer y proporcionar retroalimentación constructiva para mejorar los niveles de servicio. - Al final del programa de capacitación, te ayudaremos a la transición a tu rol a tiempo completo como Consejero Asociado de Viajes. Qualifications - 3+ años de experiencia comprobable en hospitalidad, servicio al cliente o centros de contacto. - Altamente competente en habilidades tecnológicas, incluyendo solución básica de problemas y confianza en la navegación de nuevas plataformas de software. - Capacidad para resolver problemas de clientes rápidamente. - Comprensión de aplicaciones matemáticas, incluyendo porcentajes e impuestos. - Apasionado por el servicio al cliente de clase mundial (empático, tranquilo y cortés). - Debe contar con un espacio de oficina en casa tranquilo y seguro, libre de ruido e interrupciones. - Debe tener servicio de internet de alta velocidad confiable en su domicilio. - Disponibilidad exclusiva para horario NOCTURNO. Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT through global INclusion Groups. - And much more! Company Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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