• Strengthen Coverflex's insurance capability by acting as the key link between insurance companies and the sales team • Support Account Executives with accurate quotations and insurance expertise — ensuring customers get the right solutions, fast • Build a consistent quotation rhythm that meets defined SLAs • Become the go-to insurance reference for the AE team • Establish strong working relationships with key insurance company contacts • Manage multiple stakeholders simultaneously — insurance companies, sales, customer success, and marketing

• Review, process, and manage Medicaid provider enrollment and revalidation applications. • Verify all application data for accuracy, completeness, and compliance with Medicaid guidelines. • Identify missing or incomplete documentation and proactively follow up with providers to obtain required information. • Maintain detailed and accurate records of application status, outreach efforts, and supporting documentation. • Communicate effectively with providers regarding application requirements, deficiencies, and next steps. • Partner with client representatives and internal leadership to resolve pending questions, escalations, or barriers preventing application approval. • Monitor assigned workload to ensure timely processing and adherence to established turnaround times. • Escalate complex issues or policy-related questions to leadership as appropriate. • Maintain confidentiality and safeguard sensitive provider and organizational information. • Participate in team meetings, training sessions, and process improvement initiatives. • Assisting with other duties as assigned

• Conduct Sales Rep to OBC customer transition meeting to handle onboarding process • Review and verify all customer set up information is accurate • Contact customer prior to delivery to confirm delivery date • Verify in MAS container has been delivered and review routing to confirm service day • Contact customer to confirm receipt of container and review scheduled service day • Follow up with customer after first service to confirm was completed to their satisfaction • Contact customer to review invoice, ensure service levels are correct, review contamination charges etc. • Conduct OBC to account manager customer transition meeting to handle future needs and concerns

• We’re looking for curious and excited Member Support Associates to join our team! • We love leaving our customers happy with the support they receive when they contact us. • Top notch customer service over the phone, through email, and chat is our priority. • In this role, you’ll be on the front lines speaking with new or returning customers, answering their questions or concerns. • You’ll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction.